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Added 11 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 11 mins ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 11 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 11 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 11 mins ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager of Mental Health Outpatient and Social Work, you will be responsible to provide quality social work services congruent with the Code of Ethics and…
Added 11 mins ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 11 mins ago
AR
Lease and Rental Administrative Specialist
Altruck Rentals
Guelph, ON
- Full-time
Reporting to the General Manager, this position plays an important role in ensuring lease and sales transactions are accurately processed, properly documented, and completed on time, while…
Added 11 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Sarnia, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 11 mins ago
C
Assistant Manager - Cineplex Odeon Windermere & VIP
Cineplex
AB · CPX Windermere & VIP
- Part-time
Added 40 mins ago
NB
Senior Manager Commercial Credit Risk
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Manager Commercial Credit Risk at
Added 40 mins ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.
Added 40 mins ago
EP
Sales & Business Development Representative
East Penn Canada
Mississauga, ON
- Full-time
…creating ongoing demand and long‑term account relationships. We support our sales professionals with strong products, meaningful partnerships, and the structure needed to drive consistent…
Added 40 mins ago
OJ
Kitchen Manager - Original Joe's
Original Joe's
Regina, SK
- Full-time
Kitchen Manager Opportunity – Be Part of Our Team!
Added 40 mins ago
HH
Saint John Registered Nurse Class A (RNCA) PCN 1254756
Horizon Health Network
Saint John, NB
- Full-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…
Added 40 mins ago
HH
Saint John Registered Nurse Class A (RNCA) PCN 1256571
Horizon Health Network
Saint John, NB
- Part-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…
Added 40 mins ago
NS
Charge Nurse
NHS Scotland
Grand Bay-Westfield, NB
- Full-time
…leading and managing day to day work of the Nursing Team and will support Team Leader to ensure the delivery of safe, effective, person-centred services for people with severe and/or…
Added 40 mins ago
EC
Clinical Supervisor FT
EHN Canada
Carters Point, NB
- $80,000 to $95,000 CAD / year
- Full-time
The Clinical Supervisor works closely with the Executive Director, nursing, operations manager, and other members of the interdisciplinary team to promote coordinated, integrated, and…
Added 40 mins ago
CM
Therapy Support Navigator
CASA Mental Health
Red Deer, AB
- Full-time
Reporting to the Clinical Manager and Program Supervisor, the Therapy Support Navigator works closely with the Mental Health Therapist in the Classrooms care team to support screening, case…
Added 40 mins ago
RC
Manager, Value Creation
RSM Canada
Toronto, ON
- Full-time
The Manager, Value Creation Advisory leads day‑to‑day execution of value creation engagements, supporting clients in identifying and realizing value across transactions. The role manages…
Added 40 mins ago
RS
QHSE Administrator (Contract position up to 18 months)
Rockwood Service Corporation
Red Deer, AB
- Full-time
Echo NDE is currently seeking a QHSE Coordinator to support its quality and safety programs.
Added 40 mins ago
GL
Branch Manager
goeasy Ltd.
Grande Prairie, AB
- Full-time
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.
Added 40 mins ago
SS
Manager, Financial Planning and Analysis
Sooke School District 62
Victoria, BC
- $48,899 to $61,124 CAD / year
- Full-time
The District is a major employer in our region, with over 2,300 educators and support staff serving more than 14,000 students and an annual budget that exceeds $245 million. The Board of…
Added 40 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 40 mins ago
OT
Restaurant Manager
One Therapy Network
AB · Edmonton, AB
- Full-time
A&W Restaurants in Edmonton, AB, is seeking a Restaurant Manager to start immediately at our Bonnie Doon Mall location.(#167 8330-82 Ave, Edmonton, AB)
Added 40 mins ago
AR
Account Manager-New Truck Sales (Goderich)
Altruck Rentals
Guelph, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Account Manager to join our New Truck Sales team at our Goderich location (33910 Airport Road, Goderich, ON).…

The Talent Team at Perimeter Aviation

Call Centre Agent

Winnipeg, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.

Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts, negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Possess active listening skills to determine customer needs and a best course of action
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy, and tact
Input correct passenger information and Flight notes in AMELIA pertaining to customers and passengers
Maintaining call control and OTP in call center while adhering SOP’s and maintaining Customer satisfaction
Identify customers’ needs, clarify information, understand every issue and provide solutions and/or alternatives
Compute costs of tickets and issue receipts for customers; collect excess fees, service charges and provide receipts to customers
Balance and complete daily sales reports and submit to the accounting department including cash box float, as required
Cross train at the Customer Service Desk to assist with customer check-in
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply About employer

More about this job

Responsibilities

The Call Centre Agent is responsible for providing prompt and professional customer service by handling inquiries and complaints regarding fares, schedules, and routes. They must also perform administrative tasks such as inputting passenger data, processing payments, and assisting with check-in procedures.

Requirements

Candidates must possess a high school diploma or GED and have the ability to obtain necessary transportation security clearances. Proficiency in Microsoft Office is required, while previous customer service or airline reservation software experience is considered an asset.

Skills

Customer service
Conflict resolution
Troubleshooting
Active listening
Communication skills
Attention to detail
Microsoft Office Suite
Amelia reservation software
Data entry
Cash handling
Safety management
Time management
Adaptability
Interpersonal skills
Diplomacy
Tact

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Airline
Amelia
Microsoft Office
Outlook
Excel
Word
Safety Management System
Flight Schedules
Passenger Services
Data Entry
Cash Management
Conflict Resolution
Logistics
Transportation
Indigenous Awareness
Operational Requirements
Baggage Handling
Administrative Duties

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