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Added 19 mins ago
Manager Audit Operations
IATA
Montreal, QC
will report to the Senior Manager, Audit Operations and be part of a dynamic
Added 34 mins ago
AC
QA / Testing - Software Quality Assurance Technician
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Un environnement de travail dynamique qui se retrouve fréquemment lors d'événements internes (afterworks, team buildings, etc.)
Added 34 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
St. Albert, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
AC
UWB/CSS Ranging & Positioning Engineer
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
Added 1 hour ago
AC
IT Asset administrator and Process Owner
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
Un environnement de travail dynamique qui se retrouve fréquemment lors d'événements internes (afterworks, team buildings, etc.)
Added 1 hour ago
AC
QA / Testing - QA Automation Analyst
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Un environnement de travail dynamique qui se retrouve fréquemment lors d'événements internes (afterworks, team buildings, etc.)
Added 1 hour ago
G
Electrical Manager
GagaMuller
Regina, SK
- Full-time
We are looking for an experienced Electrical Manager to join GagaMuller on a hyperscale data centre project. Acting as the owner’s representative, you will provide client-side leadership…
Added 1 hour ago
G
Mechanical Manager
GagaMuller
Regina, SK
- Full-time
We are looking for an experienced Mechanical Manager to join GagaMuller on a hyperscale data centre project. Acting as the owner’s representative, you will provide client-side leadership…
Added 1 hour ago
SC
chef de quart - Store# 04059, PLACE VILLE-MARIE
Starbucks Coffee Company
Montreal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
IR
Uncertified Health Care Aide
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Full-time
The Health Care Aide – Uncertified is a member of the health care team, working under the direction of the Registered Nurse and /or Licensed Practical Nurse and the Clinical Team Manager.…
Added 1 hour ago
QI
Kitchen Manager
Quality Inn & Suites Downtown
Charlottetown, PE
- Full-time
Role Description The Kitchen Manager is a full-time, on-site role located at Quality Inn & Suites Downtown in Charlottetown, PE. This role oversees daily kitchen operations, including…
Added 1 hour ago
IR
Home Care Scheduling Clerk
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
The Home Care Scheduling Clerk works under the supervision of the Clinical Team Manager – Home Care performing various office functions including coordinating and maintaining scheduling for…
Added 1 hour ago
IR
Home Care Resource Coordinator
Interlake-Eastern Regional Health Authority
Lac du Bonnet, MB
- Full-time
Position Summary: The Home Care Resource Coordinator works under the supervision of the Manager Health Services – Home Care and is responsible for the recruitment, orientation, payroll,…
Added 1 hour ago
SU
Trade Supervisor, Steel (Afternoon Shift)
Seaspan ULC
North Vancouver, BC
- Full-time
The Trade Supervisor, Steel (Afternoon Shift) is responsible for leading their team of tradespeople by coordinating and overseeing completion of trade activities within the Shipyard. The…
Added 1 hour ago
IR
Manager Health Services, OR/Endo/Ortho
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 1 hour ago
IR
Relational Therapist
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
Reporting to the Manager, Health Services, the Relational Therapist will provide professional guidance to couples and families in navigating their interpersonal relationships, provide…
Added 1 hour ago
IR
Relational Therapist
Interlake-Eastern Regional Health Authority
Gimli, MB
- Full-time
Reporting to the Manager, Health Services, the Relational Therapist will provide professional guidance to couples and families in navigating their interpersonal relationships, provide…
Added 1 hour ago
L
Manager, Asset Protection & Safety, Global Fulfillment | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
The Global Fulfillment Asset Protection & Health & Safety (AP‑H&S) team plays a business-critical role in protecting people, assets, and operations across the network. Through an integrated…
Added 1 hour ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Prodomax Automation Ltd. is currently seeking a NETWORK AND SYSTEMS SPECIALIST to join our team.
Added 2 hours ago
PA
Automation Systems Designer
Prodomax Automation Ltd.
Barrie, ON
- Full-time
The Automation Systems Designer - Intermediate/Senior will provide systems and services layouts to the production team and will report directly to the Mechanical Design Manager in Barrie.
Added 2 hours ago
SM
Unit Service Worker Environmental Services - Weekends
St. Michael's Hospital
Toronto, ON
- Temporary
…infection control procedures, and by alerting the Clinical Leader/Manager and/or R.N. in charge to unauthorized persons in the…
Added 2 hours ago
SM
Unit Service Worker Environmental Services - Weekends
St. Michael's Hospital
Toronto, ON
- Temporary
…infection control procedures, and by alerting the Clinical Leader/Manager and/or R.N. in charge to unauthorized persons in the…
Added 2 hours ago
A
IT Infrastructure Project Manager
Alithya
QC · QC, Canada
- Full-time
…tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push each…
Added 2 hours ago
OP
Nuclear Operator in Training
Ontario Power Generation
Pickering, ON
- Full-time
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Nuclear Operator in Training.
Added 3 hours ago
TS
Health Care Aide
The Salvation Army in Canada
AB · Edmonton, AB
- Part-time
…Practical Nurse (LPN) and specific supervision of the Unit Manager or Resident Care Manager. The HCA works as a member of the Interdisciplinary Team in assisting residents meet their…

The Talent Team at Perimeter Aviation

Call Centre Agent

Winnipeg, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.

Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts, negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Possess active listening skills to determine customer needs and a best course of action
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy, and tact
Input correct passenger information and Flight notes in AMELIA pertaining to customers and passengers
Maintaining call control and OTP in call center while adhering SOP’s and maintaining Customer satisfaction
Identify customers’ needs, clarify information, understand every issue and provide solutions and/or alternatives
Compute costs of tickets and issue receipts for customers; collect excess fees, service charges and provide receipts to customers
Balance and complete daily sales reports and submit to the accounting department including cash box float, as required
Cross train at the Customer Service Desk to assist with customer check-in
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply About employer

More about this job

Responsibilities

The Call Centre Agent is responsible for providing prompt and professional customer service by handling inquiries and complaints regarding fares, schedules, and routes. They must also perform administrative tasks such as inputting passenger data, processing payments, and assisting with check-in procedures.

Requirements

Candidates must possess a high school diploma or GED and have the ability to obtain necessary transportation security clearances. Proficiency in Microsoft Office is required, while previous customer service or airline reservation software experience is considered an asset.

Skills

Customer service
Conflict resolution
Troubleshooting
Active listening
Communication skills
Attention to detail
Microsoft Office Suite
Amelia reservation software
Data entry
Cash handling
Safety management
Time management
Adaptability
Interpersonal skills
Diplomacy
Tact

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Airline
Amelia
Microsoft Office
Outlook
Excel
Word
Safety Management System
Flight Schedules
Passenger Services
Data Entry
Cash Management
Conflict Resolution
Logistics
Transportation
Indigenous Awareness
Operational Requirements
Baggage Handling
Administrative Duties

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