Jobs in Canada

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Added 8 mins ago
GD
Mechanical Engineer, Design
General Dynamics Mission Systems–Canada
Calgary, AB
- $77,000 to $93,000 CAD / year
- Full-time
Support the Mechanical Engineering Team Lead and Program Manager in achieving project objectives and meeting DND customer delivery requirements in accordance with GDMS-C processes and…
Added 8 mins ago
DR
AWS Cloud Principle Engineer
DSI Recruiting
Toronto, ON
- $135,000 to $160,000 CAD / year
- Full-time
· Contribute to Azure DevOps CI/CD pipelines, automated tests, peer reviews and engineering quality gates.
Added 8 mins ago
LD
Manager of Facility Services & Capital Asset Management
Limestone District School Board
Kingston, ON
- Full-time
The Limestone District School Board is seeking an accomplished and forward-thinking Manager of Facility Services and Capital Asset Management to provide leadership and strategic direction…
Added 8 mins ago
UI
Product Manager
UAP Inc.
Cambridge, ON
- $70,100 to $87,600 CAD / year
- Full-time
Under the direction of the Team Leader, the Product Manager is responsible for developing, implementing, and maintaining product line strategies that support and strengthen the Altrom store…
Added 8 mins ago
AP
Business Development Manager - Automated Parking Systems & Vertical Transportation
Alliance Parking Solutions
Brantford, ON
- Full-time
…Autoparking Systems, Alliance Parking Solutions combines world-class engineering with deep vertical transportation expertise. The team focuses on reliability, precision, and long-term…
Added 8 mins ago
K
Senior Web Developer (Full Stack)
Klick
Toronto, ON
- Full-time
…of Klick’s Full Stack + AI team. The role combines deep web engineering expertise with AI-native development practices, using coding agents, structured context, automated verification, and…
Added 8 mins ago
H
Senior Manager / Director – Building Science
Hays
Vaughan, ON
- Full-time
Working arrangement: 3 days in office, 2 WFH, half days on Friday
Added 8 mins ago
E
Facilities Maintenance Specialist - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- $55,000 CAD / year
- Full-time
Strong Project Manager: You excel at managing multiple priorities in a fast-paced environment. You effectively organize resources, manage timelines, and see tasks through from start to…
Added 8 mins ago
UI
Product Manager
UAP Inc.
Burnaby, BC
- $70,100 to $87,600 CAD / year
- Full-time
Under the direction of the Team Leader, the Product Manager is responsible for developing, implementing, and maintaining product line strategies that support and strengthen the Altrom store…
Added 8 mins ago
Product Manager
Eddyfi
Quebec, QC
We are looking for a Product Manager to lead the strategy, roadmap, and performance of our tube inspection technology portfolio. This person will play a key role in translating market and…
Added 8 mins ago
PRODUCTION & TECHNICAL SUPERVISORS - PRODUCTION SUPERVISOR
KSR
Chatham-Kent, ON · Ridgetown, ON
Founded in 1948, KSR is an industry leader in designing, engineering, and manufacturing driver interface systems of the future for Tier 1 OEMs.
Added 8 mins ago
CP
Systems Administrator
Choice Properties
Toronto, ON
- Full-time
Hybrid Model: 3 days in office
Added 8 mins ago
UI
Product Manager
UAP Inc.
Toronto, ON · Scarborough, ON
- $70,100 to $87,600 CAD / year
- Full-time
Under the direction of the Team Leader, the Product Manager is responsible for developing, implementing, and maintaining product line strategies that support and strengthen the Altrom store…
Added 8 mins ago
GD
Mechanical Engineer, Design
General Dynamics Mission Systems–Canada
Calgary, AB
- $77,000 to $93,000 CAD / year
- Full-time
Support the Mechanical Engineering Team Lead and Program Manager in achieving project objectives and meeting DND customer delivery requirements in accordance with GDMS-C processes and…
Added 8 mins ago
IP
Senior Commissioning Technologist
Iconic Power Systems Inc.
AB · Edmonton, AB
- Full-time
Diploma or degree in Electrical Engineering, Electronics Engineering Technology, or a related field.
Added 8 mins ago
MP
Senior Manager - Estimating (Mining)
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $180,000 to $195,000 CAD / year
- Full-time
As a Senior Manager - Estimating, you will lead the development and delivery of major capital mining projects. You will provide estimating leadership across all project phases, ensuring…
Added 23 mins ago
OE
Senior Account Manager
Otis Elevator Co.
Calgary, AB
- Full-time
Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned…
Added 23 mins ago
Customer Account Manager – Fire Alarm – Quebec City or Jonquière
Siemens
Quebec, QC · Saguenay, QC
Join our Service team within the Fire Alarm division as an Account Manager. This position can be based in Jonquière or Quebec City and will give you the opportunity to manage a portfolio of…
Added 23 mins ago
JC
Performance Engineer, Sustainability Infrastructure Services
Johnson Controls
Toronto, ON · Richmond Hill, ON
- Full-time
Review M&E Value engineering proposals and provides evaluation based on FM requirements. Assists Customer Business Manager in developing the associated variations and change orders…
Added 23 mins ago
J
Senior Maintenance Manager
JLL
Edmonton, AB
- Full-time
As a Senior Maintenance Manager, you will lead our site-based maintenance team. The team is comprised of a Maintenance Manager, Area Maintenance Managers and maintenance technicians…
Added 37 mins ago
CL
Service Technician – Compressed Air Specialist
Comairco, LLC
Ottawa, ON
- Full-time
Reporting to the Service Manager, the incumbent will be responsible for:
Added 37 mins ago
BQ
Project Manager
by Quality
Vaughan, ON
- Full-time
By Quality is seeking an experienced Project Manager to take full ownership of custom furniture manufacturing projects, from project inception through production, delivery, and closeout.…
Added 37 mins ago
SR
Buyer
Specialized Recruiting Group -London, Ontario
Woodstock, ON
- $50,000 to $90,000 CAD / year
- Full-time
This existing vacancy reports to the Purchasing Manager and is responsible for managing supplier relationships and ensuring the reliable supply of materials and services that support…
Added 38 mins ago
HP
Bilingual Continuous Improvement Coordinator
Hood Packaging Corporation
Montreal, QC
- Full-time
Reporting to the Operations Manager, the Engineering & Continuous Improvement Coordinator is responsible for coordinating the technical group of processes. In support of process engineers,…
Added 38 mins ago
HP
Bilingual Maintenance Technical Coordinator
Hood Packaging Corporation
Montreal, QC
- Full-time
Reporting to the Maintenance Manager, the Maintenance Technical Coordinator supports maintenance, production, and engineering to improve equipment reliability, reduce failures, increase…

The Talent Team at Perimeter Aviation

Call Centre Supervisor

Winnipeg, MB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Winnipeg Base Manager, the Call Centre Supervisor provides day-to-day oversight and operational support to inbound Call Centre Representatives and Leads, ensuring timely, accurate and professional customer service. The role supports frontline staff with real-time guidance on reservations, disruptions and service recovery, while reinforcing service and handling standards, monitoring performance and ensuring compliance with established policies and operational requirements.

Personal Characteristics

Strong leadership with the ability to supervise and direct other employees
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
High level of respect, understanding and regard for First Nations communities
Able to think critically and act logically to evaluate situations and provide sound judgment
Able to build and maintain lasting relationships with all departments, business partners and customers
Strong leadership and supervisory skills
Superior time management skills, multitasking skills and the ability to prioritize tasks
High level of integrity, confidentiality and accountability
Strong problem solving and analytical skills
Able to effectively train and develop personnel within their department
Able to handle stressful situations in a calm and effective manner
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Willing to take initiative to make personal and organizational improvements

Key Responsibilities and Accountabilities

Provide day-to-day supervision, direction, and operational support to Call Centre Agents handling inbound calls and the reservations inbox
Oversee daily call centre operations, monitoring call volumes, queues, and inbox workloads; reallocate resources and step in during peak periods to maintain service continuity
Provide real-time guidance and escalation support related to reservations, irregular operations (IROPs), customer recovery, and complex inquiries
Act as a point of escalation for time-sensitive, sensitive, or high-impact customer issues, ensuring appropriate resolution, documentation, and follow-up
Coordinate staffing schedules, breaks, holidays, and training coverage to ensure adequate operational resourcing
Monitor agent performance through call audits, quality assurance reviews, and competency assessments; provide coaching, feedback, and corrective improvement plans as required
Support onboarding, training, and recurrent toolbox talks to ensure agents remain proficient in systems, policies and service standards
Assist with the preparation and administration of performance improvement plans and performance reviews
Foster a respectful, inclusive, and professional work environment that promotes engagement, accountability, and employee development
Actively engage on Microsoft Teams to respond to agent inquiries, manage escalations, and communicate operational updates in real time
Complete assigned administrative and reporting tasks in accordance with management timelines and internal controls
Remain up to date on all Perimeter products, services, systems, policies and procedures, and assist Call Centre team members with the understanding and implementation of such
Responsible and accountable for maintaining thorough knowledge of relevant Perimeter Aviation LP policies and procedures on internal control and risk management and consistently applying them
Embrace Perimeter’s culture of safety and customer satisfaction, ensuring that staff members are actively participating in the Company’s Safety Management System
Assist and step in for department as required
Perform additional duties as required

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Minimum one year supervisory and customer service experience preferred
Post-secondary education in aviation or related program is considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Various shifts at a fast pace in order to meet service level requirements of the airline
Able to lift and carry up to 50 lbs
Manual dexterity required to use desktop computer and telephone

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Call Centre Supervisor provides daily operational oversight and support to inbound agents to ensure professional customer service and efficient call handling. They are responsible for monitoring performance, managing escalations, coordinating schedules, and fostering a culture of safety and engagement.

Requirements

Candidates must have a high school diploma or GED and at least one year of supervisory and customer service experience. Proficiency in Microsoft Office and the ability to obtain transportation security clearances are required.

Skills

Leadership
Supervisory skills
Customer service
Problem solving
Analytical skills
Time management
Multitasking
Communication skills
Conflict resolution
Performance management
Staff training
Microsoft Office Suite
Aviation reservation software
Attention to detail
Critical thinking
Safety management

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Supervision
Aviation
Customer Service
Operations Management
Microsoft Office
Amelia
Safety Management System
Performance Reviews
Quality Assurance
Staff Scheduling
Escalation Management
First Nations Cultural Awareness
Logistics
Transportation
Reservation Systems
Team Leadership
Coaching
Onboarding
Reporting

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Work requirements

Jobs in Canada