Find work in Canada.

531,137 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
B
District Manager
Boustan
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an energetic and experienced District Manager to support and guide franchise partners in delivering exceptional brand performance. This role focuses on building strong…
Added 2 mins ago
H
Global Mining Practice Business Development Leader
HDR
Vancouver, BC
- Full-time
…permitting and feasibility through detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical,…
Added 2 mins ago
KE
Assistant Aquaculture Manager
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
- $70,000 to $78,000 CAD / year
- Full-time
Direct Reports: Shellfish Farm Operations Manager and other aquaculture operational positions and managers as assigned
Added 2 mins ago
ES
Maintenance Manager - Surrey, BC
Equans Services Canada & US
Surrey, BC
- Full-time
Ensures day to day requirements of delivering the FM contract are met. Works with Contract Manager to ensure audit readiness at all times.
Added 2 mins ago
CO
Project manager, Yonge Subway Extension Project Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Full-time
Project manager, Yonge Subway Extension Project
Added 2 mins ago
IG
MEP Project Manager
Insight Global
Toronto, ON · Etobicoke, ON
- Contract
Position Overview We are seeking an experienced Construction Manager to support the successful delivery of a large-scale data centre project as it progresses through its final stages of…
Added 2 mins ago
F
Regional Operations Manager - Vancouver- BC
Foodtastic
Abbotsford, BC
- Full-time
Reporting to the Director of Operations, the Regional Operations Manager acts as the Restaurant’s primary point of contact and is responsible to partner with Managers and Franchisees to…
Added 2 mins ago
RM
Facility Manager
Recreation Manitoba
Winnipeg, MB
- Full-time
We are seeking a proactive, hands-on Facility Manager to lead daily operations, support longterm facility planning, and help ensure our
Added 2 mins ago
CG
Maintenance Support Services Manager (Maintenance, Nutrition Services, and
Compass Group Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…position is responsible to supervise and manage the staff and operations to ensure quality standards are met and maintained in all areas including administration, staffing/scheduling,…
Added 2 mins ago
FH
Bilingual Royal Service Agent (Full-Time)
Fairmont Hotels & Resorts
Ottawa, ON
- Full-time
Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:
Added 2 mins ago
GO
Occupational Health and Safety (OHS) Consultant
Government of Newfoundland and Labrador
St. John's, NL
- $39.95 to $44.7 CAD / hour
- Full-time
…recommends alternatives to improve overall efficiency of divisional operations and to clarify any safety concerns; other duties as…
Added 2 mins ago
ER
Human Resources Coordinator
EFW Radiology
Calgary, AB
- Full-time
…leaders, and the HR team, the role helps ensure efficient HR operations, regulatory compliance, and a positive employee…
Added 2 mins ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 2 mins ago
C
Operations Manager
Confidential
Vaughan, ON
- Full-time
Supervise and lead daily yard operations to ensure work is completed safely, efficiently, and on schedule.
Added 2 mins ago
AS
Design Engineering Manager, Integrated Automation & Control Solution
Arrow Speed Controls
Richmond, BC
- Full-time
The Engineering Manager directs the regional and global strategy for our power electrical, automation, and controls engineering department. This role oversees the comprehensive design…
Added 2 mins ago
OS
Technical Program Manager
Open Systems Technologies
Montreal, QC
- Contract
The Technical Program Manager will support the delivery of large‑scale security initiatives within the Cyber Security Organisation. This role partners with engineering, product, and…
Added 2 mins ago
VA
Manager, Technology Services (AI & Digital Governance)
Vancouver Airport Authority
Vancouver, BC
- Full-time
We have a permanent, full-time opportunity for an innovative and collaborative Manager, Technology Services (AI & Digital Governance).
Added 2 mins ago
GR
Senior Manager Finance Operations
Goldbeck Recruiting
Abbotsford, BC
- $130,000 to $150,000 CAD / year
- Full-time
We’re partnering with a successful, growing organization in Abbotsford to recruit a Senior Manager, Finance Transformation. Reporting to the CFO, this is a unique opportunity combining…
Added 2 mins ago
GM
Corporate Controller
Generation Mining
Toronto, ON
- Contract
…build the finance systems that support construction and future operations. You will manage the ERP implementation, develop reporting for management, the Board and lenders, and lead a…
Added 2 mins ago
J
Senior Manager, Integrated Marketing
Jobgether
Canada
- $105,000 to $134,700 CAD / year
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Manager, Integrated Marketing based in Canada.
Added 2 mins ago
SH
Acting Store Manager II Mayfair Shopping Centre
Sunglass Hut
Victoria, BC
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 2 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Whitby, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 2 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Mississauga, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 2 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Burlington, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 2 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Richmond Hill, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…

The Talent Team at Perimeter Aviation

Call Centre Supervisor

Winnipeg, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Winnipeg Base Manager, the Call Centre Supervisor provides day-to-day oversight and operational support to inbound Call Centre Representatives and Leads, ensuring timely, accurate and professional customer service. The role supports frontline staff with real-time guidance on reservations, disruptions and service recovery, while reinforcing service and handling standards, monitoring performance and ensuring compliance with established policies and operational requirements.

Personal Characteristics

Strong leadership with the ability to supervise and direct other employees
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
High level of respect, understanding and regard for First Nations communities
Able to think critically and act logically to evaluate situations and provide sound judgment
Able to build and maintain lasting relationships with all departments, business partners and customers
Strong leadership and supervisory skills
Superior time management skills, multitasking skills and the ability to prioritize tasks
High level of integrity, confidentiality and accountability
Strong problem solving and analytical skills
Able to effectively train and develop personnel within their department
Able to handle stressful situations in a calm and effective manner
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Willing to take initiative to make personal and organizational improvements

Key Responsibilities and Accountabilities

Provide day-to-day supervision, direction, and operational support to Call Centre Agents handling inbound calls and the reservations inbox
Oversee daily call centre operations, monitoring call volumes, queues, and inbox workloads; reallocate resources and step in during peak periods to maintain service continuity
Provide real-time guidance and escalation support related to reservations, irregular operations (IROPs), customer recovery, and complex inquiries
Act as a point of escalation for time-sensitive, sensitive, or high-impact customer issues, ensuring appropriate resolution, documentation, and follow-up
Coordinate staffing schedules, breaks, holidays, and training coverage to ensure adequate operational resourcing
Monitor agent performance through call audits, quality assurance reviews, and competency assessments; provide coaching, feedback, and corrective improvement plans as required
Support onboarding, training, and recurrent toolbox talks to ensure agents remain proficient in systems, policies and service standards
Assist with the preparation and administration of performance improvement plans and performance reviews
Foster a respectful, inclusive, and professional work environment that promotes engagement, accountability, and employee development
Actively engage on Microsoft Teams to respond to agent inquiries, manage escalations, and communicate operational updates in real time
Complete assigned administrative and reporting tasks in accordance with management timelines and internal controls
Remain up to date on all Perimeter products, services, systems, policies and procedures, and assist Call Centre team members with the understanding and implementation of such
Responsible and accountable for maintaining thorough knowledge of relevant Perimeter Aviation LP policies and procedures on internal control and risk management and consistently applying them
Embrace Perimeter’s culture of safety and customer satisfaction, ensuring that staff members are actively participating in the Company’s Safety Management System
Assist and step in for department as required
Perform additional duties as required

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Minimum one year supervisory and customer service experience preferred
Post-secondary education in aviation or related program is considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Various shifts at a fast pace in order to meet service level requirements of the airline
Able to lift and carry up to 50 lbs
Manual dexterity required to use desktop computer and telephone

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply About employer

More about this job

Responsibilities

The Call Centre Supervisor provides daily operational oversight and support to inbound agents to ensure professional customer service and efficient call handling. They are responsible for monitoring performance, managing escalations, coordinating schedules, and fostering a culture of safety and engagement.

Requirements

Candidates must have a high school diploma or GED and at least one year of supervisory and customer service experience. Proficiency in Microsoft Office and the ability to obtain transportation security clearances are required.

Skills

Leadership
Supervisory skills
Customer service
Problem solving
Analytical skills
Time management
Multitasking
Communication skills
Conflict resolution
Performance management
Staff training
Microsoft Office Suite
Aviation reservation software
Attention to detail
Critical thinking
Safety management

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Supervision
Aviation
Customer Service
Operations Management
Microsoft Office
Amelia
Safety Management System
Performance Reviews
Quality Assurance
Staff Scheduling
Escalation Management
First Nations Cultural Awareness
Logistics
Transportation
Reservation Systems
Team Leadership
Coaching
Onboarding
Reporting

Report this job