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Added 14 mins ago
US
Distribution Supervisor I
UPS Supply Chain Solutions
Burlington, ON
- Full-time
…performance goals are met, maintains inventory accuracy, adheres to quality standards, and effectively manages staff. This position supervises employees who oversee inbound flow, inventory…
Added 14 mins ago
AL
Laboratory Technician A
AGAT Laboratories
Calgary, AB
- Full-time
…position is given direction from the Laboratory Manager and/or Lab Supervisor. The successful candidate is able to work independently on laboratory activities and is responsible for…
Added 14 mins ago
AR
Food Service Supervisor
A&W Restaurants
AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 14 mins ago
C
Intermediate Camera Operator (Studio) (French Services) (On Site)
CBC/Radio-Canada
Montreal, QC
- Full-time
Perform technical quality control for deliverables, taking corrective measures if necessary.
Added 14 mins ago
CH
Medical Device Reprocessing Technician
Clearpoint Health Network Inc.
New Westminster, BC
- Part-time
…Principles of aseptic technique shall be used, and routine infection control practices shall be followed. The MDR technician will ensure that reusable medical devices are in proper working…
Added 29 mins ago
Assembly Technician II
Excelitas Technologies
Mississauga, ON
Ability to perform any other job-related task assigned by your supervisor/manager.
Added 29 mins ago
DB
Evening Working Supervisor-Cleaner
Domus Building Cleaning Company Ltd.
Ottawa, ON
- Full-time
professionalism, quality, accountability, and transparency. In 2020, Domus
Added 1 hour ago
Packer
Intertape Polymer Group (IPG)
Cornwall, ON
…shipment. This position ensures that all packaged goods meet quality standards and production timelines while maintaining a clean, safe, and organized work environment. As a frontline…
Added 1 hour ago
Call Centre Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Winnipeg Base Manager, the Call Centre Supervisor provides day-to-day oversight and operational support to inbound Call Centre Representatives and Leads, ensuring timely,…
Added 1 hour ago
SD
Associate, Warehouse
Shoppers Drug Mart
Calgary, AB
- Full-time
Reporting directly to the Supervisor, Supply Chain, the Warehouse Associate is responsible for carrying out daily warehouse tasks related to receiving, material handling, inventory, and…
Added 1 hour ago
RA
Production Test Technician Level 3P
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
…and process improvements. You will report to the Production Supervisor and work onsite in Cambridge,…
Added 1 hour ago
AR
Food Service Supervisor
A&W Restaurants
Victoria, BC
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 1 hour ago
AR
Food Service Supervisor
A&W Restaurants
Victoria, BC
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 1 hour ago
AR
Food Service Supervisor
A&W Restaurants
Edmonton, AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 1 hour ago
AR
Food Service Supervisor
A&W Restaurants
Edmonton, AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 1 hour ago
AR
Food Service Supervisor
A&W Restaurants
AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 1 hour ago
OA
Automotive Technician - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
Road-test vehicles to quality-check work performed.
Added 1 hour ago
BC
MEP Project Manager
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
Prepare and manage the project quality control plan from the corporate MEP Quality Management Plan
Added 1 hour ago
A
Quality Control Supervisor
Agropur
Notre-Dame-du-Bon-Conseil, QC
- Full-time
Agropur is seeking a Quality Control Supervisor to join its team in Notre-Dame-du-Bon-Conseil.
Added 1 hour ago
Warehouse Supervisor
HelloFresh
Calgary, AB
Factor Canada is seeking a Warehouse Supervisor to join our team at our Distribution Centre. Reporting to the Sr. Manager Production, you will lead a team of warehouse associates and leads…
Added 1 hour ago
Hub Coordinator
HelloFresh
Toronto, ON
Support a team of Delivery Associates to meet quality standards, achieve performance metrics, and execute the delivery processes end-to-end
Added 1 hour ago
MP
Production Assistant
Mauser Packaging Solutions
Oakville, ON
- Full-time
Responsible for notifying a Production Lead or Supervisor when they step off the line to ensure safety and quality standards are maintained
Added 1 hour ago
P
Quality Control Supervisor
PepsiCo
Mississauga, ON
- Full-time
This position contributes to the success of PepsiCo Beverages Canada by ensuring the overall quality control and food safety management system in accordance with Company Standards to uphold…
Added 1 hour ago
S
Laboratory Technician - Minerals
SGS
Burnaby, BC
- Full-time
Follow all Quality system protocols and report any discrepancies to the Supervisor.
Added 1 hour ago
D
Operations Supervisor - Event Facilities Services
Dexterra
Halifax, NS
- Full-time
We are seeking an experienced Operations Supervisor – Event Facilities Services to lead frontline cleaning teams supporting a busy convention centre and/or arena environment. This role is…

The Talent Team at Perimeter Aviation

Call Centre Supervisor

Winnipeg, MB, Canada

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Winnipeg Base Manager, the Call Centre Supervisor provides day-to-day oversight and operational support to inbound Call Centre Representatives and Leads, ensuring timely, accurate and professional customer service. The role supports frontline staff with real-time guidance on reservations, disruptions and service recovery, while reinforcing service and handling standards, monitoring performance and ensuring compliance with established policies and operational requirements.

Personal Characteristics

Strong leadership with the ability to supervise and direct other employees
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
High level of respect, understanding and regard for First Nations communities
Able to think critically and act logically to evaluate situations and provide sound judgment
Able to build and maintain lasting relationships with all departments, business partners and customers
Strong leadership and supervisory skills
Superior time management skills, multitasking skills and the ability to prioritize tasks
High level of integrity, confidentiality and accountability
Strong problem solving and analytical skills
Able to effectively train and develop personnel within their department
Able to handle stressful situations in a calm and effective manner
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Willing to take initiative to make personal and organizational improvements

Key Responsibilities and Accountabilities

Provide day-to-day supervision, direction, and operational support to Call Centre Agents handling inbound calls and the reservations inbox
Oversee daily call centre operations, monitoring call volumes, queues, and inbox workloads; reallocate resources and step in during peak periods to maintain service continuity
Provide real-time guidance and escalation support related to reservations, irregular operations (IROPs), customer recovery, and complex inquiries
Act as a point of escalation for time-sensitive, sensitive, or high-impact customer issues, ensuring appropriate resolution, documentation, and follow-up
Coordinate staffing schedules, breaks, holidays, and training coverage to ensure adequate operational resourcing
Monitor agent performance through call audits, quality assurance reviews, and competency assessments; provide coaching, feedback, and corrective improvement plans as required
Support onboarding, training, and recurrent toolbox talks to ensure agents remain proficient in systems, policies and service standards
Assist with the preparation and administration of performance improvement plans and performance reviews
Foster a respectful, inclusive, and professional work environment that promotes engagement, accountability, and employee development
Actively engage on Microsoft Teams to respond to agent inquiries, manage escalations, and communicate operational updates in real time
Complete assigned administrative and reporting tasks in accordance with management timelines and internal controls
Remain up to date on all Perimeter products, services, systems, policies and procedures, and assist Call Centre team members with the understanding and implementation of such
Responsible and accountable for maintaining thorough knowledge of relevant Perimeter Aviation LP policies and procedures on internal control and risk management and consistently applying them
Embrace Perimeter’s culture of safety and customer satisfaction, ensuring that staff members are actively participating in the Company’s Safety Management System
Assist and step in for department as required
Perform additional duties as required

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Minimum one year supervisory and customer service experience preferred
Post-secondary education in aviation or related program is considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Various shifts at a fast pace in order to meet service level requirements of the airline
Able to lift and carry up to 50 lbs
Manual dexterity required to use desktop computer and telephone

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

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More about this job

Responsibilities

The Call Centre Supervisor provides daily operational oversight and support to inbound agents to ensure professional customer service and efficient call handling. They are responsible for monitoring performance, managing escalations, coordinating schedules, and fostering a culture of safety and engagement.

Requirements

Candidates must have a high school diploma or GED and at least one year of supervisory and customer service experience. Proficiency in Microsoft Office and the ability to obtain transportation security clearances are required.

Skills

Leadership
Supervisory skills
Customer service
Problem solving
Analytical skills
Time management
Multitasking
Communication skills
Conflict resolution
Performance management
Staff training
Microsoft Office Suite
Aviation reservation software
Attention to detail
Critical thinking
Safety management

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Supervision
Aviation
Customer Service
Operations Management
Microsoft Office
Amelia
Safety Management System
Performance Reviews
Quality Assurance
Staff Scheduling
Escalation Management
First Nations Cultural Awareness
Logistics
Transportation
Reservation Systems
Team Leadership
Coaching
Onboarding
Reporting

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