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Added 28 mins ago
Chief Operating Officer
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Full-time
Oversee program development, delivery, monitoring, and evaluation.
Added 28 mins ago
Solution Architect
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Toronto, ON
$150,000 to $168,000 CAD / year
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Added 28 mins ago
National Vice President, Priority Clients
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$145,000 to $160,000 CAD / year
Full-time
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Added 28 mins ago
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Added 59 mins ago
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Group insurance** + **Employee and Family Assistance Program (EFAP)** and **telemedicine services** from your first day of employment.
Added 59 mins ago
BATCHER-Techniseal, Candiac QC
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Group insurance** (after 3 months) + **Employee and Family Assistance Program (EFAP)** and **telemedicine services** from your first day of employment.
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Product Owner - Asset Management, Temporary
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Added 59 mins ago
Product Owner - Asset Management, Temporary
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Closed listing

The Talent Team at Perimeter Aviation

Customer Service Agent - YSB

Sudbury, ON, Canada
Greater Sudbury, ON, Canada

Posting language: English
Posted: Aug 17, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

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Original job description

Archived listing. The details below describe a past opening.

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.

Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts and negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.
Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
Balance and complete daily sales reports and submit to the accounting department including cash box float.
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
Provide flight crew with accurate manifest and paperwork.
Track Company aircraft movements via the Flight Operations Program.
Meet and assist arriving customers/passengers and assist in boarding flights.
Assist customers/passengers in irregular operation situations, e.g. flight rebooking, transportation, meal vouchers, etc.
Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or breaks/lunch assigned by Supervisor and/or Manager.
Offer ideas towards identifying and recommending department efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Supervisor and/or Manager Customer Service to optimize customer sales and service delivery of the overall department.
Act as a cargo acceptance agent in bases where none are present.
Actively participate in the Company’s Safety Management System.
Perform additional duties as assigned.

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

About employer

More about this job

Responsibilities

The Customer Service Agent is responsible for providing prompt, friendly service to passengers, managing check-in procedures, and handling inquiries or complaints. They also perform administrative tasks such as processing ticket costs, managing baggage, and maintaining accurate flight manifests.

Requirements

Candidates must possess a high school diploma or GED and have the ability to obtain necessary transportation security clearances. Proficiency in Microsoft Office and the ability to perform physical tasks, such as lifting up to 50 lbs, are required.

Skills

Customer service
Conflict resolution
Communication
Attention to detail
Microsoft Office Suite
Problem solving
Time management
Interpersonal skills
Cash handling
Safety management
Airline reservation software
Cultural awareness
Adaptability
Teamwork
Stress management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Aviation
Check-in
Baggage Handling
Microsoft Office
Flight Operations
Safety Management System
Amelia
Passenger Services
Cargo Acceptance
Conflict Resolution
Administrative Duties
First Nations Cultural Awareness
Transportation Security
Ground Operations

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