Jobs in Canada

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18482 - Payroll Tax Specialist - Canada
Distro
Canada
- Full-time
…Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting…
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Data Scientist II
SOTI
Mississauga, ON
- Full-time
Experience with Generative AI, LLMs, Retrieval-Augmented Generation (RAG), embeddings, semantic retrieval, or AI-agent applications.
Added 15 mins ago
MH
Executive Director
MaxPeople HR
Brantford, ON
- Full-time
With the support of the management team, participates and provides insight into the planning of short and long-term goals and strategies of the agency with all relevant stakeholders in the…
Added 15 mins ago
TM
Senior Software Developer / Développeur de logiciels principal
The Maples Group (Financial Services)
Montreal, QC
- Full-time
Consistently recognized as one of Montreal’s Top Employers, the Maples Group established our operations in the central downtown area in 2009. Our Montreal office exemplifies our culturally…
Added 46 mins ago
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Travel Consultant - Montreal
Naboo
Montreal, QC
- Full-time
⚠️ Applications are screened by an AI agent. Failure to comply with the minimum requirements of the position will result in automatic rejection of the application.
Added 4 hours ago
BG
Overnight Emergency Roadside Assistance Agent
Bill Gosling Outsourcing
London, ON
- Full-time
…Emergency Roadside Assistance team. As a Roadside Assistance Agent, you'll be the first point of contact for drivers in distress across Canada - including those stranded on the 400-series…
Added 4 hours ago
SP
Principal Applied AI Architect
Salesforce Partner Canada
Montreal, QC
- Full-time
…architectures that hold up under real scrutiny: governed multi-agent systems, headless and API-first experiences, and unified data and integration patterns that span Agentforce, Data 360,…
Added 4 hours ago
HP
Lead Data Engineer
Hartree Partners
Toronto, ON
- Full-time
…shape and deliver the data technology that underpins Finance, Operations, Risk and Compliance across our trading business. You will lead a small team of engineers while remaining close to…
Added 7 hours ago
FC
Ramp Agent
FedEx Canada
Calgary, AB
- Full-time
Must have the ability to lift 70 lbs and manoeuvre any package weighing up to 150 lbs with appropriate equipment · Must possess a valid driver's licence and good driving record
Added 8 hours ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
This position plays an important role in ensuring the efficient receipt, distribution, purchasing, and inventory management of supplies that support the delivery of exceptional patient care.
Added 13 hours ago
S
Asset Protection Partner
sephora.com
Edmonton, AB
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 13 hours ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Improve our LLM and voice agent workflows through durable architecture changes: tool boundaries, guardrails, and eval-driven iteration
Added 13 hours ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Toronto, ON
- $116,000 to $156,000 CAD / year
- Full-time
Improve our LLM and voice agent workflows through durable architecture changes: tool boundaries, guardrails, and eval-driven iteration
Added 14 hours ago
S
Client Technology Manager - Enterprise AI Solutions
SaskTel
Regina, SK
- Full-time
Designs, implements, and optimizes autonomous AI workflows that orchestrate tasks, adapt to evolving requirements, and support continuous improvement.
Added 15 hours ago
S
Principal Applied AI Architect
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
…architectures that hold up under real scrutiny: governed multi-agent systems, headless and API-first experiences, and unified data and integration patterns that span Agentforce, Data 360,…
Added 15 hours ago
TD
Operations Trainer-Junior
TELUS Digital
Canada
- Full-time
Participate in agent level selection processes
Added 15 hours ago
JR
Night Audit Front Desk Agent
John Ross & Sons Ltd.
Halifax, NS
- Full-time
Added 15 hours ago
MR
Sr. Procurement Agent
MHI RJ Aviation Group
Mississauga, ON
- Full-time
…comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global…
Added 16 hours ago
C
Account Activity Fraud Agent (12 Month Contract)
CIBC
Halifax, NS
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 16 hours ago
Insurance Sales Agent
CAA Club Group
Thornhill, ON
OTL/RIBO license required
Added 16 hours ago
IF
AI Growth Ops
Ink Foundation
Canada
- Full-time
Experience in QA, testing, operations, support, or analytics, ideally on a software product or complex system
Added 16 hours ago
IF
Senior Software Engineer – Agent Systems
Ink Foundation
Canada
- Full-time
You’ll work closely with cross-functional partners across product, infrastructure, and internal operations to deploy agent-driven capabilities that compound leverage across the organization.
Added 16 hours ago
AI
Senior Oracle DBA 12c / 19c, AWS
Apptoza Inc.
Vancouver, BC
- Full-time
Lead end-to-end SQL Server DBA operations, technical delivery and L2/L3 support.
Added 16 hours ago
A
Agent Method // Methods Agent
Actalent
Mirabel, QC
- $35 to $60 CAD / hour
- Contract
The Methods Agent plays a critical role in planning, optimizing, and supporting aerospace production activities. This person interprets and validates technical documentation, defines…
Added 16 hours ago
SI
Kitchen Manager – VIP lounge YUL (Open-end mandat)
Swissport International AG
Dorval, QC
- Full-time
Passionate about customer service and must have relevant work experience

The Talent Team at Perimeter Aviation

Customer Service Agent - YSB

Sudbury, ON, Canada
Greater Sudbury, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Aug 17, 2026

Original job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.

Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts and negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.
Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
Balance and complete daily sales reports and submit to the accounting department including cash box float.
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
Provide flight crew with accurate manifest and paperwork.
Track Company aircraft movements via the Flight Operations Program.
Meet and assist arriving customers/passengers and assist in boarding flights.
Assist customers/passengers in irregular operation situations, e.g. flight rebooking, transportation, meal vouchers, etc.
Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or breaks/lunch assigned by Supervisor and/or Manager.
Offer ideas towards identifying and recommending department efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Supervisor and/or Manager Customer Service to optimize customer sales and service delivery of the overall department.
Act as a cargo acceptance agent in bases where none are present.
Actively participate in the Company’s Safety Management System.
Perform additional duties as assigned.

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Service Agent is responsible for providing prompt and professional service to passengers, including handling inquiries, complaints, and check-in procedures. They also manage baggage fees, balance daily sales reports, and assist with flight manifests and aircraft movement tracking.

Requirements

Candidates must possess a high school diploma or GED and have the ability to obtain necessary transportation security clearances. Proficiency in Microsoft Office and previous customer service experience are highly valued for this role.

Skills

Customer service
Conflict resolution
Troubleshooting
Communication
Attention to detail
Microsoft Office Suite
Airline reservation software
Cash handling
Safety management
Time management
Interpersonal skills
Adaptability
Cultural awareness

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Aviation
Check-in
Baggage Handling
Flight Operations
Microsoft Office
Amelia
Safety Management System
Passenger Services
Cargo Acceptance
Conflict Resolution
Administrative Duties
First Nations Cultural Awareness
Logistics
Ground Handling

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Work requirements

Jobs in Canada