Tech Ops Analyst II - Telecom Expense Management

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores - WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family - a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We’re looking for a Tech Ops Analyst II - Telecom Expense Management to join our Global Telecom Expense Management (TEM) team, where you’ll play a key role in optimizing telecom services, controlling costs, and driving operational excellence across a global organization. In this highly visible role, you’ll partner with vendors and business stakeholders to ensure telecom expenses are accurately managed, services are effectively governed, and strategic initiatives deliver measurable value. You'll have the opportunity to influence vendor performance, streamline service lifecycle management, support contract renewals, and identify cost-saving opportunities that impact the business on a global scale. If you thrive in a fast-paced environment and enjoy combining analytical problem-solving with stakeholder collaboration, this is an exciting opportunity to make a meaningful impact while expanding your expertise in telecom operations and governance.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. 
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do:

• Proven experience in telecom expense management, telecom operations, or vendor governance
• Strong analytical and problem-solving skills with high attention to detail
• Financial acumen with experience in cost analysis, budgeting, or expense oversight
• Demonstrated ability to manage competing priorities in a fast-paced environment

About You:

• Maintain accurate telecom inventory across circuits, services, and assets, ensuring alignment with TEM provider data
• Review and validate outputs from the TEM provider, including invoice audits, dispute management, and reporting accuracy
• Serve as a point of escalation for complex issues related to provisioning, billing, and service discrepancies
• Help remediate cost allocation issues and ensure expenses are properly categorized and charged

Posting Details:

• Posting End Date: November 09, 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address:

60 Standish Court

Location:

CAN Home Office Mississauga ONSalary Range: CAD $ 67,740.00-$94,836.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.