Job Title
Student Experience Research & Assessment Analyst
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Institutional Analysis, Level B
Job Family Group
Staff - Non Union
Department
UBCO | Program Administration | Strategic Initiatives
Compensation Range
$7,727.33 - $11,112.00 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Job End Date
Ongoing
Posting End Date
November 18, 2026
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
This position will be filled internally. It is posted for informational purposes only.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
As a member of the Office of the Associate Vice President Students, this position provides analytical support and information to aid planning, and decision-making activities for the AVPS Leadership Team.
This position will plan, design, and conduct major projects and studies, interpret results, and make formal presentations about 1) cross cutting student experience themes; 2) the impact of AVPS offerings on the student experience; and 3) progress towards the AVPS Mission, Vision, Values and the UBC Student Strategic Plan. The results of this position’s work will support the AVPS leadership team in identifying and making decisions about strategic priorities, resource allocations, and overall unit and portfolio performance.
This position will be responsible for the broad capture, maintenance, analysis and reporting of AVPS student engagement data, student learning outcomes, and satisfaction in order to communicate and report on progress related to the AVPS Mission, Vision, Values; UBC Student Strategic Plan; and supporting priority actions, deliverables and key performance indicators. In partnership with AVPS directors, the position will act as an overall coordination point for directorate level assessment, including the identification and monitoring of KPI’s.
The position requires the ability to solve complex problems, to co-ordinate the activities of others, and to communicate effectively both in speech and in writing.
This position is expected to interact with other office staff, with staff from other departments, the AVPS leadership team, the Vice President Students Office and other senior UBC officers including Vice-Presidents, Deans, Directors, Department Heads, Senate Committees, representatives of other universities, government bodies and representatives, and other higher education and university-related organizations.
This position is expected to show considerable initiative in developing appropriate research methodologies and in ensuring that their analyses are timely, accurate, and comparable.
Organizational Status
Primary report to the Assistant Director, AVPSO in the Office of the Associate Vice President Students, UBC Okanagan campus with a dual reporting relationship to the Associate Director, Okanagan Planning and Institutional Research.
Work Performed
- Supports planning and informs decision making across the AVPS portfolio through the evaluation of student programs and services regarding the student experience.
- Captures, maintains, analyzes and reports on AVPS student engagement data, student learning outcomes, and satisfaction as it relates to the advancement of the AVPS Mission, Vision, Values and the UBC Student Strategic Plan and for use in annual reports and story telling.
- Extracts and synthesizes data from a variety of university systems and databases, to create and maintain data sets for analysis against UBC administrative data.
- Develops and implements processes to evaluate, monitors and reports on AVPS mission, vision, values and key performance indicators in partnership with the AVPS Leadership team.
- Translates policy issues, cross cutting themes, and/or problem areas into meaningful research studies or reports which appropriately illuminate these issues and provide guidance for decision-making.
- Co-ordinates and conducts research studies, collects, organizes and analyzes data, and prepares reports for university stakeholders.
- Provides advice and assistance to AVPS directors, project team members and colleagues in the development of AVPS assessment and evaluation projects to ensure acceptable scientific standards are used in design of survey and in sample selection, and to use descriptive and inferential statistics as appropriate to analyze results.
- Provides advice on facilitation design to effectively engage faculty, staff and students in the development of initiatives and programs. May use design thinking approaches and other responsive engagement methods.
- Plans, designs, develops, and implements analytic reports, and statistical information on a variety of subjects including but not limited to benchmarking, performance indicators, access, department profiles, participant profiles and other inter-university comparisons.
- Provides timely, accurate, and meaningful information for use by AVPS Leadership team, and senior administrative and academic officers and committees in the formulation of policy and the resolution of student experience concerns.
- Liaises with other university departments and government representatives (Ministry of Advanced Education) to establish proper understanding and protocols for the use of databases and reports which the office produces.
- Responds to ad hoc requests for information and undertake special analytical projects as necessary.
- Contributes to annual reports and other public documents related to the impact of AVPS activities.
- Interprets results and writes reports and recommendations, memos and summaries for use by decision-makers.
- Prepares and delivers presentations for decision-makers.
- Provides accessible and relevant reporting and information to the AVPS Leadership team for use in decision making.
- Conducts qualitative and quantitative data analysis on the student experience in partnership with OPAIR/SEER.
- Co-creates planning and evaluation toolkits to support units and departments to measure the impact of their offerings.
- Tracks new research trends and developments in evaluation tools, models, and approaches.
- Applies a structured approach and methodology for the adoption of new processes and technologies, and supports sunsetting of legacy systems and implementation of new processes and solutions.
- Consolidates and reviews information gathered through various requirements gathering processes; summarizes findings, and prepares project status reports and communications tailored to various audiences.
Consequence of Error/Judgement
This position requires an accurate knowledge of a wide range of university policies and procedures. Data and analyses produced by this position are used in formulating policy, in making decisions relating to the future of the university, in evaluating the effectiveness of programs and policies, and in reporting to the government. Errors in design or analysis of research could have far-reaching consequences. The position must make responsible recommendations in dealing with policy issues and must be vigilant that the data produced is accurate. Errors in judgment could not only diminish the effectiveness of UBC in its leading role in the education and development of British Columbians, Canadians, and International Students, but could result in considerable financial loss and the reduced stature and reputation of the University and its senior executives.
Supervision Received
Primary report to the Assistant Director, AVPSO in the Office of the Associate Vice President Students, UBC Okanagan campus with a dual reporting relationship to the Associate Director, Okanagan Planning and Institutional Research.
Supervision Given
May supervise student staff.
Minimum Qualifications
Post graduate degree in a relevant discipline. Minimum of four years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Master’s degree is preferred with an emphasis on social science research, data science, analytics or similar.
- Experience working in an environment involving research, analysis and measurement.
- Ability to access, analyze, and convert data into strategic information is a critical skill.
- An in-depth knowledge of university policies and procedures, and a thorough understanding of the principles and practice of Institutional Research is essential, including statistical analysis, database management and automation, survey design, and other forms of assessment and evaluation.
- A comprehensive understanding of computerized data systems and research methods is necessary, including experience with advanced statistical analysis software (SPSS, R, SAS, etc.), familiarity with Oracle and SQL programming (or similar), and proficiency with Excel and Tableau is an asset.
- Ability to anticipate issues related to the learning environment in higher education.
- Creative use of research findings in strengthening the learning environment, including effective communication of the results.
- Ability to exercise discretion.
- Effective logical, analytical, and problem-solving skills.
- Ability to design and implement programs and to anticipate issues.
- Experience in strategic planning, project management, facilitation design, evaluation, assessment and evidence-based decision making.
- Excellent facilitation, oral and written communication skills and organizational planning abilities.
- Experience in distilling large amounts of information into succinct, accurate, and resonant reporting.
- Experience in, or capacity to evolve skills required for analysis as needed (e.g. online survey programming, testing, deployment, and quality assurance).
- Experience in building relationships with clients and other partners and working effectively with multiple stakeholders in a complex environment.
- Excellent intrapersonal, interpersonal, and intercultural skills.
- Understanding and lived or work experience on issues related to decolonization, wellbeing, anti-racism, equity, diversity, and inclusion concepts and principles.
- Demonstrates a strong personal commitment to removing barriers for equity-deserving groups, works respectfully and embraces working with students, staff and faculty who hold a range of worldviews. Takes initiative to learn about issues relating to equity and inclusion and actively embeds this learning in their work.
- Dedicated to meaningfully engaging with and considering priorities raised by Indigenous students, faculty, staff, and community members when developing plans.
- Demonstrated ability to manage and engage effectively with the psychological demands of working in a diverse, large and complex organization.
- Acknowledges, reflects upon and challenges one’s own biases and assumptions. Fosters a learning and growth mindset in self. Ability to assess own performance and regularly report on project status.
- Works in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment for all staff.
- Ability to take initiative independently, exercise sound judgment, and work well under pressure.
- Strong proficiency in MS Word, Excel, PowerPoint.
