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The Unscented Company

Customer Account Coordinator

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Posting language: English · French
Posted: Nov 5, 2026

Original job description

English section of this bilingual listing.

CUSTOMER ACCOUNT COORDINATOR

ABOUT US

Baléco and its trademark, The Unscented Company, are a dynamic B Corp and Women Owned certified business. We offer a complete range of natural products for the home and body that are effective, exclusively unscented, and designed for a sustainable lifestyle. Our mission is to simplify our lifestyle and reduce our collective impact, and we are proud to be part of high-growth companies in Canada that are changing consumer habits and industry standards.

THE ROLE

The Customer Account Coordinator follows each customer from first sample to repeat order. You’ll send samples, complete new-account and new-item forms, enter and invoice orders, support promotions, and answer customers and consumers about questions, returns, and feedback. What you learn goes back to the sales and cross functional teams. You’ll work alongside one other customer team member and cover for each other, so no customer waits. Your organized approach and warmth with customers will help The Unscented Company grow within our retail network of over 6,300 stores.

WHAT YOU’LL DO

Samples and onboarding: Ship samples, track follow-ups until the first order is secured, complete new account forms, and enter logistics and paperwork in the ERP.
New-item submissions: Complete retailer new-item forms (NIFs) with specs, pricing, and pack size, and implement automation ideas to cut manual errors.
Orders and invoicing: Enter and track orders (Canada and United States), web orders, and SPS orders, update purchase orders, liaise with order preparation, and invoice daily.
Data and price lists: Keep ERP, accounting, and CRM records current, and maintain master price lists, catalogs, and the store locator.
Promotions: Support promotions with customers and the sales team, from preparation to checking execution.
Retail communications and events: Support B2B email campaigns, draft monthly/quarterly broker updates, assemble ambassador-program kits, and help run trade shows and tabletop events (occasional on-site work).
Customer care: Manage the general inbox and AI-powered live chat, keep our AI FAQs up to date, and see returns, complaints, and reviews through to resolution.
Voice of the Customer: Join the daily team meeting, produce a monthly report on return costs, damaged boxes, complaints, and feedback, and share insights with management.
Sales materials and support: Build presentations, reports, sample trackers, wholesale-site content, and Power BI dashboards, support the Canadian and U.S. sales teams, and cover reception, phones, and office purchasing.
Continuous improvement: Use tools and AI to automate routine tasks and boost efficiency.

WHAT WE’RE LOOKING FOR

1 to 3 years of experience in customer service, order entry, sales support, or administration
Post-secondary training in business, administration, or a related field (BCom an asset)
Proficiency in Microsoft Office (Excel, Word); familiarity with CRM and ERP platforms and with business intelligence and AI tools
Excellent communication and follow-up skills, including mastery of spoken and written French and English
Patient, empathetic, organized, detail-oriented, curious, and a problem solver who works well independently and in a team

WHAT WE OFFER

Work schedule from 9 am to 5 pm, Monday to Friday, in person
Permanent, full-time position, after 3 month probation period
2 weeks of vacation (accumulated in year 1) and one week off for all between Christmas and New Year’s, 3 weeks after 3 years, and 4 weeks after 4 years
Group insurance after 3 months, 50%/50% program
20 hours of mandatory volunteering during working hours
50% discount on all products from The Unscented Company
Friendly and open work environment with excellent learning opportunities
Coffee all day, free parking, public transport access, and Patch, our dog, in the office
No perfume allowed in the office

Apply through this LinkedIn posting, or by emailing the hiring manager at alexie@unscentedco.com

__________________________________________________

Read the full bilingual original

CUSTOMER ACCOUNT COORDINATOR

ABOUT US

THE ROLE

WHAT YOU’LL DO

Samples and onboarding: Ship samples, track follow-ups until the first order is secured, complete new account forms, and enter logistics and paperwork in the ERP.

New-item submissions: Complete retailer new-item forms (NIFs) with specs, pricing, and pack size, and implement automation ideas to cut manual errors.

Orders and invoicing: Enter and track orders (Canada and United States), web orders, and SPS orders, update purchase orders, liaise with order preparation, and invoice daily.

Data and price lists: Keep ERP, accounting, and CRM records current, and maintain master price lists, catalogs, and the store locator.

Promotions: Support promotions with customers and the sales team, from preparation to checking execution.

Retail communications and events: Support B2B email campaigns, draft monthly/quarterly broker updates, assemble ambassador-program kits, and help run trade shows and tabletop events (occasional on-site work).

Customer care: Manage the general inbox and AI-powered live chat, keep our AI FAQs up to date, and see returns, complaints, and reviews through to resolution.

Voice of the Customer: Join the daily team meeting, produce a monthly report on return costs, damaged boxes, complaints, and feedback, and share insights with management.

Sales materials and support: Build presentations, reports, sample trackers, wholesale-site content, and Power BI dashboards, support the Canadian and U.S. sales teams, and cover reception, phones, and office purchasing.

Continuous improvement: Use tools and AI to automate routine tasks and boost efficiency.

WHAT WE’RE LOOKING FOR

1 to 3 years of experience in customer service, order entry, sales support, or administration

Post-secondary training in business, administration, or a related field (BCom an asset)

Proficiency in Microsoft Office (Excel, Word); familiarity with CRM and ERP platforms and with business intelligence and AI tools

Excellent communication and follow-up skills, including mastery of spoken and written French and English

Patient, empathetic, organized, detail-oriented, curious, and a problem solver who works well independently and in a team

WHAT WE OFFER

Work schedule from 9 am to 5 pm, Monday to Friday, in person

Permanent, full-time position, after 3 month probation period

2 weeks of vacation (accumulated in year 1) and one week off for all between Christmas and New Year’s, 3 weeks after 3 years, and 4 weeks after 4 years

Group insurance after 3 months, 50%/50% program

20 hours of mandatory volunteering during working hours

50% discount on all products from The Unscented Company

Friendly and open work environment with excellent learning opportunities

Coffee all day, free parking, public transport access, and Patch, our dog, in the office

No perfume allowed in the office

Workplace: 5530 St-Patrick Street, Suite 1129, Montreal (Quebec) H4E 1A8

Apply through this LinkedIn posting, or by emailing the hiring manager at alexie@unscentedco.com

__________________________________________________

COORDONNATEUR·TRICE AUX COMPTES CLIENTS

À PROPOS DE NOUS

Baléco et sa marque de commerce The Unscented Company est une entreprise dynamique certifiée B Corp et Women Owned. Nous offrons une gamme complète de produits naturels pour la maison et le corps qui soient efficaces, exclusivement sans fragrance et conçus pour un mode de vie durable. Notre mission est de simplifier notre style de vie et de réduire notre empreinte. Nous sommes fiers de faire partie des entreprises à forte croissance au Canada qui changent les habitudes des consommateurs et les standards de notre industrie.

LE MANDAT

Le ou la Coordonnateur·trice aux comptes clients accompagne chaque client, du premier échantillon jusqu’à la commande récurrente. Vous enverrez des échantillons, remplirez les formulaires d’ouverture de compte et de nouveaux produits, saisirez et facturerez les commandes, appuierez les promotions et répondrez aux clients et aux consommateurs pour leurs questions, retours ou commentaires. Ce que vous apprenez est transmis aux équipes des ventes et aux équipes interfonctionnelles. Vous travaillerez aux côtés d’un ou d’une autre membre de l’équipe client et vous vous remplacerez mutuellement, pour qu’aucun client n’attende. Votre sens de l’organisation et votre chaleur envers les clients aideront The Unscented Company à croître au sein de notre réseau de plus de 6 300 magasins.

VOS RESPONSABILITÉS

Échantillons et intégration : Envoyer les échantillons, assurer les suivis jusqu’à l’obtention de la première commande, remplir les formulaires d’ouverture de compte et saisir la logistique et la documentation dans l’ERP.

Soumissions de nouveaux produits : Remplir les formulaires de nouveaux produits des détaillants (NIF) (spécifications, prix, format) et mettre en œuvre des pistes d’automatisation pour réduire les erreurs manuelles.

Commandes et facturation : Saisir et suivre les commandes (Canada et États-Unis), les commandes web et SPS, mettre à jour les bons de commande, assurer la liaison avec la préparation des commandes et facturer quotidiennement.

Données et listes de prix : Maintenir à jour les dossiers dans l’ERP, le système comptable et le CRM, et tenir à jour les listes de prix maîtresses, les catalogues et le localisateur de magasins.

Promotions : Appuyer les promotions auprès des clients et de l’équipe des ventes, de la préparation jusqu’à la vérification de leur exécution.

Communications et événements : Appuyer les campagnes par courriel B2B, préparer les communications mensuelles/trimestrielles avec nos courtiers, préparer les trousses du programme ambassadeur et participer aux salons et présentations en magasin (présence sur place parfois requise).

Service à la clientèle : Gérer la boîte de réception générale et le clavardage en direct alimenté par l’IA, maintenir à jour les FAQ de nos outils d’IA et assurer le suivi des retours, plaintes et avis jusqu’à leur résolution.

Voix du client : Participer à la rencontre d’équipe quotidienne, produire un rapport mensuel sur les coûts des retours, les boîtes endommagées, les plaintes et les commentaires, et partager les constats avec la direction.

Matériel de vente et soutien : Créer des présentations, rapports, suivis d’échantillons, contenu du site B2B et tableaux de bord Power BI, appuyer les équipes des ventes au Canada et aux États-Unis, et assurer la réception, les appels et les achats de bureau.

Amélioration continue : Utiliser les outils technologiques et l’IA pour automatiser les tâches répétitives et améliorer l’efficacité au quotidien.

CE QUE NOUS RECHERCHONS

De 1 à 3 années d’expérience en service à la clientèle, saisie de commandes, soutien aux ventes ou administration

Formation postsecondaire en administration, gestion ou tout autre domaine connexe (un B.Com est un atout)

Maîtrise de Microsoft Office (Excel, Word); familiarité avec les plateformes CRM et ERP et aisance avec les outils d’intelligence d’affaires et d’IA

Excellentes compétences en communication et en suivi, incluant la maîtrise du français et de l’anglais, à l’oral comme à l’écrit

Patience, empathie, sens de l’organisation et du détail, curiosité, esprit orienté solution, autonome et collaboratif

CE QUE NOUS OFFRONS

Horaire de travail de 9 h à 17 h, du lundi au vendredi, en présentiel

Poste permanent, à temps plein, après une période de probation de 3 mois

2 semaines de vacances (accumulées dès la première année) et une semaine de congé pour tous entre Noël et le jour de l’An; 3 semaines après 3 ans, et 4 semaines après 4 ans

Assurance collective offerte après 3 mois, selon un partage 50 % / 50 %

20 heures de bénévolat obligatoires durant les heures de travail

Rabais de 50 % sur tous les produits de The Unscented Company

Environnement de travail accueillant et stimulant, avec d’excellentes possibilités d’apprentissage

Café toute la journée, stationnement gratuit, accès en transport en commun et Patch, notre chien, au bureau

Aucun parfum n’est permis dans les bureaux

Lieu de travail : 5530 rue St-Patrick, suite 1129, Montréal (Québec) H4E 1A8

Postulez via l’offre d’emploi sur LinkedIn ou en envoyant un courriel à la gestionnaire d’embauche à l’adresse alexie@unscentedco.com

Apply About employer

More about this job

Responsibilities

Coordinate customer accounts from sample requests and onboarding through repeat orders, including retailer submissions, order entry, invoicing, data maintenance, and promotional support. Manage customer inquiries and issue resolution, report customer feedback, prepare sales materials and dashboards, and support sales teams and office operations.

Requirements

Requires 1 to 3 years of experience in customer service, order entry, sales support, or administration, along with post-secondary training in business, administration, or a related field; a BCom is an asset. Candidates should be proficient in Microsoft Office, familiar with CRM and ERP platforms and business intelligence and AI tools, fluent in spoken and written French and English, and organized, empathetic, detail-oriented, and collaborative.

Skills

Customer Service
Order Entry
Sales Support
Account Coordination
Order Tracking
Invoicing
Customer Communication
Follow-Up
Data Management
Microsoft Excel
Microsoft Word
CRM
ERP
Power BI
Bilingual Communication
Process Automation

Benefits

Paid Vacation
Group Health Insurance
Paid Volunteer Time
Employee Product Discount
Learning Opportunities
Free Coffee
Free Parking
Public Transit Access

Visa sponsorship

Not detected in the job text

Hiring contact email

alexie@unscentedco.com

Keywords

Customer Account Coordination
Customer Service
Order Entry
Order Tracking
Invoicing
Retailer Onboarding
New-Item Forms
Enterprise Resource Planning
Microsoft Excel
Microsoft Word
Power BI
Business Intelligence
Artificial Intelligence
Process Automation
Price Lists
Promotions
B2B Email Campaigns
Customer Feedback
Returns Management
Sales Support
Sample Tracking
Trade Shows
Wholesale
Bilingual Communication
Retail
Manufacturing

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