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Added 12 mins ago
Customer Experience Associate - Future Opportunities
TD
Ottawa, ON · Hawkesbury, ON · Orleans, ON · Rockland, ON
Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 12 mins ago
Customer Experience Associate
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The Warrington Group Inc.

Scheduling Lead

Bedford, NS, B3Z 0S9, Canada

Pay: $68,000 annual salary, dependent on experience
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Applications open in a new tab.

Original job description

On behalf of our client, Remember When HealthCare, we are looking for a Scheduling Lead to join their growing team in Bedford, Nova Scotia.

About Our Client:

Remember When HealthCare is a locally owned healthcare organization providing personalized home and community care throughout Nova Scotia. Their team is built around a simple belief that dependable, compassionate care starts with the people delivering it.

As the organization continues to grow, strong communication, teamwork, and reliable scheduling are essential to ensuring clients and families receive the consistent care they depend on.

The Opportunity:

A reliable schedule is essential to consistent care. When a shift changes or a staffing challenge arises, clients, families, facilities, and employees need clear communication and a team that can respond quickly. As Scheduling Lead, you will guide a team of five Care Schedulers and oversee the day-to-day coordination of scheduling for private clients and facilities. Reporting to the Care Manager, you'll help the team stay ahead of coverage needs, resolve scheduling challenges, and ensure clients continue receiving dependable service.

This is an opportunity for someone who enjoys leading people while still being involved in the day-to-day work. You'll be the person the scheduling team can turn to when challenges arise, while also looking at the bigger picture and identifying ways to make scheduling more efficient and effective as the organization continues to grow.

The Ideal Candidate:

You have experience in scheduling, healthcare, home care, staffing, or another fast-moving operational environment and understand how quickly priorities can change. You're organized, calm under pressure, and comfortable making thoughtful decisions when several things need attention at once. You communicate clearly, follow through on details, and aren't afraid to address concerns directly when needed.

You're also someone who enjoys supporting a team. Previous leadership or supervisory experience is an asset, but equally important is your ability to coach others, set clear expectations, solve problems, and help people work effectively together.

Responsibilities:

Lead, coach, and support a team of five Care Schedulers, setting clear expectations and helping team members manage their workload

Oversee day-to-day schedules for private clients and facilities, ensuring open shifts, call-ins, cancellations, and urgent coverage needs are addressed promptly

Support complex staffing decisions, matching employees to client needs while maintaining continuity of care whenever possible

Ensure scheduling changes are communicated clearly and promptly to clients, families, facilities, employees, and internal teams

Respond to escalated scheduling concerns and involve the Care Manager or clinical leadership when service or safety may be affected

Monitor scheduling trends, including unfilled shifts, cancellations, overtime, and recurring staffing gaps

Identify opportunities to improve scheduling processes, coverage, and overall efficiency

Work closely with the Care Manager and Hiring Team to identify current and upcoming staffing needs

Support the Scheduling Team in problem-solving and managing competing priorities

Help maintain consistent scheduling practices and service standards across the organization

Requirements

Previous experience in scheduling, healthcare, home care, staffing, workforce coordination, or a similar operational environment

Previous leadership, supervisory, or team lead experience considered an asset

Strong organizational and time management skills with the ability to manage competing priorities

Strong problem-solving skills and sound judgment when responding to changing or urgent situations

Excellent verbal and written communication skills

Comfortable coaching team members, providing direction, and addressing concerns when necessary

Strong attention to detail and commitment to accurate scheduling and communication

Confidence using scheduling software and other technology-based systems

Ability to work collaboratively with clients, families, employees, facilities, and internal teams

Ability to remain calm, professional, and solutions-focused in a fast-paced environment

Benefits

$68,000 annual salary, dependent on experience

Comprehensive health and benefits package

Paid vacation and sick time

Monday–Friday, 8:00 a.m.–4:00 p.m.

In-office position based in Bedford, Nova Scotia

Opportunity to join a growing healthcare organization with potential for long-term growth

Six-month onboarding and probationary period designed to support long-term success

If the above information excites you and is a career opportunity you would like to explore, please apply through the following link: https://zurl.to/wKjT?source=CareerSite and an enthusiastic member of our recruitment team will review your resume and related qualifications!

We thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions.

*Please note, candidates must be located in Canada and legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.*

The Warrington Group is a boutique, female-founded and led recruitment firm redefining how hiring gets done.

We don’t believe in volume-based recruiting, outdated processes, or transactional hiring. We believe in partnership and building teams that actually move businesses forward.

Since launching in 2020 and headquartered in Halifax, we’ve earned a reputation for delivering high-impact results through a relationship-first, transparent approach while challenging the status quo of what both clients and candidates have come to expect from recruitment.

Our work has been recognized with the 2026 Consumer Choice Award for Best Employment Agency in Halifax and Top 25 Most Powerful Women in Business (2026) ~ reflections of our growth, standards, and commitment to doing things differently.

We partner with organizations across Accounting, Financial Services, Legal, Sales, Marketing, Professional Services, Administrative Support, Contact Centre, Operations, Healthcare, and Manufacturing.

We work with people who take their careers seriously. If you would like to send your resume for potential opportunities not listed on our careers site, you may do so via email ~ careers@thewarringtongroup.ca.

Please note, this inbox is not replied to on a regular basis, however, your resume will be kept on file for 1 year.

Apply About employer

More about this job

Responsibilities

The Scheduling Lead will manage a team of five Care Schedulers to ensure efficient day-to-day coordination of private client and facility schedules. They are responsible for resolving scheduling conflicts, monitoring staffing trends, and maintaining consistent service standards across the organization.

Requirements

Candidates should have previous experience in scheduling, healthcare, or operational environments, along with strong organizational and problem-solving skills. Leadership or supervisory experience is considered an asset, as is the ability to coach team members and communicate effectively under pressure.

Skills

Scheduling
Team leadership
Staffing
Problem-solving
Communication
Coaching
Time management
Operational management
Conflict resolution
Attention to detail
Scheduling software
Healthcare administration

Benefits

Comprehensive health and benefits package
Paid vacation
Paid sick time

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Healthcare
Home care
Staffing
Workforce coordination
Team leadership
Operations
Communication
Problem-solving
Time management
Scheduling software
Client relations
Conflict resolution
Administrative support
Service standards

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