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Added 2 hours ago
SC
Senior Engineer, Cloud Operations
Sleep Country
Brampton, ON
- Full-time
…driving continuous improvement and innovation across cloud…
Added 4 hours ago
CC
Director, Operational Excellence & Process Engineering
Compass Canada
ON · Mississauga, ON
- Full-time
Degree in Industrial Engineering, Process Engineering, Operations Management, Business, Healthcare Administration, or a related field.
Added 4 hours ago
B
Associate, Equity Derivatives Trade Desk Support
BMO
Toronto, ON · FCP
- Full-time
Equities Derivative Trade Desk Support Associate works closely with the Global Structured Products trading desks providing desk support services for all pre and post execution events. The…
Added 7 hours ago
P
Part Time Flex Sales Associate
Pandora
Pickering, ON
- Part-time
Flexible Sales Associate (Part-Time) is a role that fits your lifestyle. As a Flexible Staff Associate, you’ll jump in when it matters most (peak hours) to deliver incredible fan…
Added 7 hours ago
P
Part Time Flex Sales Associate
Pandora
Pickering, ON
- Part-time
Flexible Sales Associate (Part-Time) is a role that fits your lifestyle. As a Flexible Staff Associate, you’ll jump in when it matters most (peak hours) to deliver incredible fan…
Added 8 hours ago
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Part Time Core Sales Associate
Pandora
Pickering, ON
- Part-time
The Part-Time Core Sales Associate will be the ultimate Pandora Fan. You will be responsible for delivering a world-class experience, surpassing sales goals, and continually finding…
Added 8 hours ago
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Part Time Core Sales Associate
Pandora
Pickering, ON
- Part-time
The Part-Time Core Sales Associate will be the ultimate Pandora Fan. You will be responsible for delivering a world-class experience, surpassing sales goals, and continually finding…
Added 9 hours ago
NL
Associate
NorthStar Ledgers
Kamloops, BC
- Part-time
…empowering organizations and individuals to strengthen their operations through expert financial advisory, comprehensive bookkeeping, and precise tax preparation. Our mission is to simplify…
Added 9 hours ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 15 hours ago
O
Marketing & Business Development Associate
O-HIVE.AI
Windsor, ON
- Full-time
We are seeking a motivated and results-driven Marketing & Business Development Associate to support O-HIVE's global marketing, sales, and business development activities.
Added 17 hours ago
H
Associate Project Manager/Estimator, Service
Houle
Burnaby, BC
- Full-time
We are recruiting for an Associate Project Manager/ Estimator to join our Service division in the Burnaby office. Here's how your role will strengthen our team.
Added 21 hours ago
CC
Sales Representative
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
Crystal Clean Maintenance Ltd. is seeking a motivated, professional, and results-driven Sales Associate to develop new business opportunities throughout HRM and surrounding areas. The…
Added 1 day ago
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CUPE - Groundskeeper
Red Deer Public
Red Deer, AB
- Full-time
Complete seasonal snow removal and sanding operations to maintain safe entrances, walkways and parking areas.
Added 1 day ago
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Associate Technical Consultant, Environmental Scientist
Worley
Calgary, AB · Edmonton, AB
- Full-time
…monitoring programs. You will balance technical expertise, field leadership, project coordination, and mentoring responsibilities while ensuring projects are delivered safely, efficiently,…
Added 1 day ago
UO
Teaching and Learning Officer
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director, Business Operations, the Teaching and Learning Officer serves as the central coordinator for Gustavson’s teaching and learning portfolio and is the primary…
Added 1 day ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 1 day ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
…shown by you and your employees both in the shop and in the field is what makes a project of this size, quality and complexity successful. Our business relationship has flourished these…
Added 1 day ago
NB
Associate
National Bank of Canada
Surrey, BC
- Full-time
At least one year of relevant experience in a related field such as banking operations, customer service, or administration
Added 1 day ago
NB
Wealth Associate
National Bank of Canada
Laval, QC
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 1 day ago
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Personal Banking Associate Trainee - Repentigny
TD
Repentigny, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 1 day ago
SD
Patient Care Supervisor
Shoppers Drug Mart
Mississauga, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 day ago
A
Brand Advocate West
Acosta
BC · West Vancouver, BC
- Full-time
The Brand Advocate (Apple) supports and represents a well-known technology brand in retail locations. This associate effectively and efficiently merchandises product as well as communicates…
Added 2 days ago
AC
Accounts Payable Coordinator
Aston Carter
AB · Edmonton, Alberta
- $20 to $23 CAD / hour
- Contract
Associate's degree or post-secondary education in Accounting, Finance, Business, or a related field.
Added 2 days ago
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Java Azure Developer (Supply Chain Applications)
Cognizant
Mississauga, ON
- $57,600 to $105,000 CAD / year
- Full-time
…optimize enterprise applications that support complex supply chain operations. The ideal candidate will possess strong experience in Java, Spring Framework, Microservices, Microsoft Azure,…
Added 2 days ago
Race - Event Associate - New Brunswick
Running Room
NB
Part Time Race Event Associate $ 16.90/per hour

The Wendy's Company

Associate Franchise Operations Manager (Quebec)

Quebec, QC, Canada

$85,000 to $145,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $145,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum 3 years’ experience with increasing responsibility in operations management
Posting language: English
Posted: Oct 26, 2026

Original job description

Why Wendy's

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

This role provides operational expertise and influence within assigned countries and franchise organizations to achieve sales and customer count growth, operational objectives, financial results, investment requirements and development targets. This role manages a smaller portfolio than the FOM position and may report directly into this role. This role will support Franchisees/Countries with up to 8 entities and will support a FOM/Region Director on Franchisees/Countries with larger footprint seeking guidance and support from the FOM where needed.

Ensures focus on Wendy’s brand reputation by driving operational performance and overall customer satisfaction in all restaurants as assigned. Enforces and executes brand protection protocol and partners with franchisees to resolve issues.

Effectively utilizes data from restaurant audits, sales reports and other sources of insight to align objectives with franchisees and achieve business goals. Builds actionable “battle plans & lead profitability roadmaps” that are aligned with the franchisee and drive meaningful growth of the brand with the consumer in the marketplace.

The Franchise Operations Associate is knowledgeable of the training needs of the organization. Provides feedback to franchise training manager to conduct the classes needed. Partners with Franchisee to build their own centers of “Operational Excellence” that will help them strengthen their organization.

Responsibilities

Operational Excellence – On an ongoing basis conduct restaurant evaluation with franchisee operators with support and direction from the FOM to assess performance on Wendy’s brand standards and then support to make improvements. Coach, teach and expect Franchise Head of operations to implement Wendy’s core operating systems like open, midday and closing flow chart, bin charts, daily operations plans, VTA’s posted, etc. to build a culture of operational pride and excellence. Detailed walk thru to ensure food safety standards are being upheld and if need be escalated to Operations Director. Review Food Safety audit data from 3rd party to provide feedback and appropriate escalation against any risk factors or failures related to food safety, sanitation and pest control.

Country Performance and Management – Supports strategic franchise and country level planning with the support of the FOM/Region Director to drive market growth and performance, brand ranking and growth through excellent operations, marketing plans and enhanced facilities. Supports franchisee leaders and coaches on operational performance and measures seeking guidance from FOM when needed (Markets <10 restaurants)

Franchise Engagement and Performance Management – Support evaluation of individual franchise engagement, customer culture, business plan quality & business reviews and provide guidance for improving overall effectiveness. Benchmarks and uses data (Audits, VOC, Financials, etc.) to support strategic planning with franchise partners that drives customer count growth and operational excellence. Seeks support from FOM/Director to gain traction with individual franchisees where needed.

Organizational Focus/Training - Evaluates and drives individual franchisee operations excellence, as measured by customer feedback and internal evaluations. Work with franchise training manager to conduct needed training classes (Shift Manager/ GM classes) and roll out of operations initiatives to ensure the organization is actively working on growth and development of people. Ensure effective training occurs for new initiatives & products to drive customer loyalty. Conducts Training Restaurant Certifications and Development days with the Franchise District Managers and Director of operations.

Development/Restaurant Growth - Work closely with regional FOMs and development teams to activate and support plans for franchisees to grow their footprint.

Education: High School Diploma/GED

Travel: 60%

Pay Range: CAD 85,000.00 - CAD 145,000.00 Annually

What we expect from you

Bachelors in Operations, Business Markets and Management, Finance, Supply Chain or related field is preferred
Minimum 3 years’ experience with increasing responsibility in operations management
Experience in franchise-related role, including multi-unit operations experience
Ability to support, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders
Natural capacity to quickly establish and build effective relationships across the organization
Demonstrated strategic thinking capabilities and ability to support growth and change initiatives
Proven operating skills, financial and marketing acumen
Established communication skills; has the ability to influence, engage and motivate people
Self-motivated, results-oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership
High energy and ability to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, and not afraid to make decisions
Proficient in English and French (written and spoken)

Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs.

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance.

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

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More about this job

Responsibilities

Support franchisees in improving restaurant operations, food safety, customer satisfaction, financial performance, and brand standards across an assigned portfolio. Use operational and business data to guide franchise planning, training, growth initiatives, and performance improvement.

Requirements

A bachelor’s degree in operations, business, finance, supply chain, or a related field is preferred, and a high school diploma or GED is listed under education. Candidates should have at least three years of progressively responsible operations management experience, including franchise or multi-unit operations, and be proficient in written and spoken English and French.

Skills

Franchise Operations
Operational Excellence
Restaurant Operations
Food Safety
Sanitation
Pest Control
Performance Management
Strategic Planning
Financial Acumen
Marketing Acumen
Training and Development
Stakeholder Relationship Building
Data Analysis
Communication
English and French Proficiency

Visa sponsorship

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Keywords

Franchise Operations
Restaurant Operations
Multi-Unit Operations
Operational Excellence
Brand Standards
Food Safety
Sanitation
Pest Control
Restaurant Audits
Sales Reports
Voice Of Customer
Financial Performance
Customer Satisfaction
Customer Count Growth
Strategic Planning
Business Reviews
Profitability Roadmaps
Operational Systems
Shift Manager Training
General Manager Training
Franchise Development
Marketing Plans
Facilities
English
French

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