Front of House Representatives

Theatre Network is seeking individuals to fill the part-time position of Front of House Representatives. We’re searching for candidates who thrive in dynamic, fast-paced environments, possess strong computer and technology skills, appreciate flexible work schedules, and take pride in being associated with the Roxy Theatre, all while consistently delivering the highest standard of guest services for each event hosted at the venue.

Job Overview

As a Front of House Representative for the Roxy Theatre, you’ll ensure the smooth operation of our venue by conducting patron transactions, coordinating with volunteers, and overseeing the bar and concession stand. Your unwavering commitment to excellence and genuine passion for the arts will play a pivotal role in creating memorable experiences for our patrons. Reporting directly to the Director of Operations & the Patron Services Manager, you will embody qualities such as reliability, initiative, and integrity, while fostering a deep care for and love of the arts scene in Edmonton.

Key Responsibilities

• Welcoming audiences to The Roxy and providing an elevated level of customer care;
• Selling tickets and concession/bar items through our POS/ticketing software;
• Restocking concession/bar, clean and prepare bar, theatre seating and public areas;
• Working with our small team to ensure smooth operation of box office and concession before performances;
• Overseeing volunteers in usher, concession, and other duties;
• and, Maintaining an excellent level of communication with patrons, volunteers, donors, artists and other groups by phone, email, and in person.
• Liaising with stage managers, and technicians
  
  

Qualifications And Attributes

• Care for/love of the arts in Edmonton;
• Self-motivation;
• Enjoyment of interfacing with the public;
• Keen problem-solving skills;
• Commitment to effective team work; and,
• Commitment to seeing tasks through from beginning to end.
  
  

Requirements

• 1-2 years relevant experience in box office/ticketing, venue concessions, patron services or equivalent.
• Familiarity with ticketing and/or point of sales systems
• Comfortable with sales and handling cash
• Good availability for evenings and weekends;
• AGLC ProServe certification
• First Aid Certification (this can be obtained before your first shift)
• Experience with our POS/ticketing software, Via by Red61, is an asset but not a requirement. Knowledge of the 124th Street area is an asset as well.
  
  

Accessibility

The Roxy Theatre is wheelchair accessible on every floor. While some duties include lifting, etc., Theatre Network is happy to tailor specific duties around concerns or limitations. Please inquire for more info. For more detailed information on building accessibility, please visit theatrenetwork.ca/accessibility.

Positions are casual, part-time, with an hourly wage of $18 per hour. Shifts & scheduling is dependent on (but not limited to) Theatre Network’s performance schedule.

To Apply

Email resume and a short cover letter detailing your interest to: Nelly Song, Director of Operations at nelly@theatrenetwork.ca by Monday March 24, 2025. Applications will be accepted and interviews will be scheduled the last week of March 2025. Only those selected for an interview will be contacted.

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