Techno-Functional Business Systems Analyst
- Toronto, ON, Canada
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- English
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Original job description
Position: Techno-Functional Business Systems Analyst
Location: Toronto – Hybrid
Job Description
Seeking a Techno-Functional Business Systems Analyst (BSA) with strong experience in Digital Channels and Direct Sales Platforms. The ideal candidate will bridge business and technology teams, gathering requirements, analyzing processes, and supporting the delivery of digital sales and customer-facing solutions.
Key Responsibilities
- Elicit, analyze, and document business and system requirements for digital sales initiatives.
- Work closely with business stakeholders, product owners, UX teams, and technology teams to deliver digital channel enhancements.
- Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
- Support end-to-end solution design, testing, implementation, and post-production validation.
- Analyze customer journeys, digital sales funnels, and channel performance opportunities.
- Facilitate stakeholder workshops, requirements sessions, and solution reviews.
- Collaborate with Agile teams throughout the SDLC to ensure successful delivery.
Required Skills
- Business Systems Analysis experience.
- Strong techno-functional BSA background.
- Experience with Digital Channels, including web, mobile, online customer portals, and digital sales platforms.
- Direct experience supporting Digital Direct Sales Channels within insurance, banking, or financial services.
- Expertise in requirements gathering, process mapping, user stories, and UAT support.
- Strong stakeholder management and communication skills.
- Experience working in Agile/Scrum environments.
Preferred Qualifications
- Insurance domain experience, preferably Property & Casualty (P&C) or Personal Insurance.
- Experience with customer acquisition, quote-to-bind, policy purchase, or digital onboarding journeys.
- Knowledge of CRM, digital marketing integrations, and customer experience platforms.
- Familiarity with tools such as JIRA, Confluence, Visio, and Azure DevOps.
Regards
Patrick Fernandez
Talent Acquisition Group - Strategic Recruitment Manager
More about this job
Responsibilities
Gather and document business and system requirements for digital sales initiatives, translating them into functional specifications, user stories, process flows, and acceptance criteria. Collaborate with business, product, UX, and technology teams across the Agile delivery lifecycle, supporting solution design, testing, implementation, and post-production validation.
Requirements
Requires strong business systems analysis experience, a techno-functional background, and direct experience supporting digital direct sales channels in insurance, banking, or financial services. Candidates should be skilled in requirements gathering, process mapping, UAT, stakeholder communication, and Agile/Scrum; insurance experience and familiarity with tools such as JIRA, Confluence, Visio, and Azure DevOps are preferred.
Skills
- Business Systems Analysis
- Techno-Functional Analysis
- Digital Channels
- Digital Direct Sales
- Requirements Gathering
- Process Mapping
- User Stories
- Functional Specifications
- Acceptance Criteria
- User Acceptance Testing
- Stakeholder Management
- Agile/Scrum
- Customer Journey Analysis
- Digital Sales Funnels
- Solution Design
- CRM Integration
Visa sponsorship
Not detected in the job text
Hiring contact
Patrick Fernandez
Categories
- Technology
- Consulting
- Data & Analytics
- Sales
- Finance & Accounting
Keywords
- Business Systems Analysis
- Techno-Functional Business Systems Analyst
- Digital Channels
- Web
- Mobile
- Online Customer Portals
- Digital Sales Platforms
- Direct Sales Channels
- Insurance
- Banking
- Financial Services
- Property & Casualty Insurance
- Personal Insurance
- Requirements Gathering
- Process Mapping
- User Stories
- Functional Specifications
- Acceptance Criteria
- User Acceptance Testing
- Agile
- Scrum
- SDLC
- Customer Journeys
- Digital Sales Funnels
- Customer Acquisition
- Quote-to-Bind
- Digital Onboarding
- CRM
- JIRA
- Confluence