Full-time Restaurant Manager

Full-time Restaurant Manager at Thermea Spa Village Whitby

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character - a peaceful hideaway for our guests, not too far from home.

It takes a village, join us. 

When you work at Thermea Spa Village, you are not just gaining a job - you are finding a family. We pride our community on being one of the warmest and most welcoming - and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.  

What We Stand For  

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermëa spa village. Always enthusiastic, helpful, conscientious, discrete - and most of all, respectful. We deeply care about everyone - guests and fellow artisans alike - in our wellness village.

What We Need  

Reporting to the Director, Food & Beverage, the Restaurant Manager leads the day-to-day operation of the restaurant and the Front of House team of approximately 20 to 50 Artisans. The Restaurant Manager is accountable for the quality and consistency of the guest experience, for team scheduling, and for the training, coaching and ongoing performance of the team, and works closely with the Director to develop, document and uphold service standards and operating procedures. The Restaurant Manager partners with the Director and Human Resources on hiring decisions, formal performance management and disciplinary matters. 

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state. 

What You’ll Do

Management activities: planning, organization, and control 

• Upholds organizational standards in all restaurant operations; 
• Applies and enforces, day to day, all standards and legislation governing alcohol service, hygiene, sanitation, and occupational health and safety; 
• Puts in place and maintains the service processes and routines that deliver a consistent guest experience; 
• Is present on the floor during peak services, supporting the team hands-on and stepping in wherever the pressure is greatest; 
• Touches tables throughout service to check on guests, gauge how their experience is landing, and correct anything falling short before they leave; 
• Responds to guest feedback promptly, resolves complaints on the spot where possible, and escalates what cannot be resolved at that level; 
• Completes weekly inventory counts, maintains par levels, and places orders accordingly; 
• Manages labour within established targets and keeps purchasing within approved budget, flagging variances to the Director, Food & Beverage; 
• Carries out any other related duties required by the role. 
  
  

Leadership and collaboration 

• Builds and publishes team schedules that keep the restaurant properly staffed for forecasted volume, and manages time-off requests and shift coverage; 
• Coaches the team through regular one-on-ones, giving clear, specific feedback and setting development goals together; 
• Trains new Artisans on service standards and menu knowledge, and keeps the whole team current as offerings change; 
• Recommends hiring and performance decisions to the Director, Food & Beverage, and takes part in interviews and selection; 
• Works closely with the kitchen, spa and guest services teams so the restaurant runs in step with the rest of the Spa Village. 
  
  

When 

This is a full-time position with a variable schedule. Evenings, weekends and holidays are a regular part of the role, and hours shift with seasonal peaks, so flexibility is essential. 

Profile needed

What is the profile needed in order to be successful in this position

• College degree in Tourism, Business Administration, Hotel and Restaurant Management, or related major or relevant experience;
• Minimum three (3) years of experience in food & beverage and customer service, including experience with POS systems;
• Minimum two (2) years in a management position;
• Knowledge of wine characteristics and pairings;
• Strong sense of hospitality;
• Ability to resolve issues quickly; action and results-oriented;
• Inspirational and dynamic leader;
• Possess strong interpersonal and social skills; sense of challenge, perseverance;
• Good physical condition; must be able frequently lift up to 50 lbs (23kg) and be able to work in a standing position for long period of time (up to 8 hours);
• Ability to communicate clearly with guests, managers and other associates;
• Possess a very good sense of organization, planning and monitoring, as well as great professional rigor.
  
  

When  

You will work a varying schedule which requires flexibility to work weekends, days, evenings and holidays. This is a full time position (40 hours/week). 

What  

• Competitive salary based on the pay scale in effect at Thermea Spa Village Whitby
• Influential role in a growing company
• Free Thermal Experience *
• Discount on spa services *
• Health Insurance
• Some conditions apply
  
  

How  

Send us your resumé and cover letter by clicking ‘Apply’ below.

At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, we will work with you to meet your needs.