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Added 9 mins ago
TC
Product Manager
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Added 39 mins ago
RI
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- Full-time
…requirements. The Field Officer works closely with the Project Manager, field teams, local authorities, community representatives, and relevant humanitarian stakeholders to identify…
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- $105,000 to $130,000 USD / year
- Full-time
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CT
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- Full-time
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Construction Project Manager
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Ottawa, ON
- $120,000 to $135,000 CAD / year
- Full-time
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Added 1 hour ago
QG
Operations Lead
QP Group
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
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Added 1 hour ago
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Montreal, QC
- Full-time
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Added 1 hour ago
SA
Senior Financial Analyst
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Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
- Full-time
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Added 1 hour ago
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Site Manager
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Rivière-du-Loup, QC
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Reporting to the Regional Director, the Site Manager is responsible for coordinating site activities, managing teams, and ensuring the smooth execution of operations related to the…
Added 1 hour ago
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Site Supervisor
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Kitchener, ON
- Full-time
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Added 1 hour ago
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General Labourer (Non Ferrous)
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Sudbury, ON · Greater Sudbury, ON
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…our Sudbury South location. Under the supervision of the Site Manager, the incumbent will be responsible for the general maintenance of the…
Added 1 hour ago
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Procurement Support Coordinator
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Montreal, QC
- Full-time
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Added 1 hour ago
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Strategic Sourcing Manager
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Montreal, QC
- Full-time
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Added 1 hour ago
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General Labourer
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Added 1 hour ago
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IT Project manager
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Added 1 hour ago
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Accounts Payable Manager
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Added 1 hour ago
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Manager, Project Management
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Added 2 hours ago
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Added 2 hours ago
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Hamilton, ON
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Closed listing

Thermea Spa Village

Part-time Guest Experience Associate

Whitby, ON, Canada

Hourly rate $22.75 · Part-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Hourly rate $22.75
Job type: Part-time
Closing date: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Part-time Guest Experience Associate At Thermea Spa Village Whitby

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home, and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and, at its core, buildings reminiscent of a distant past when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character - a peaceful hideaway for our guests not too far from home.

We have a current opening for an Guest Experience Associate

It takes a village, join us.

When you work at Thermea spa village, you are not just gaining a job - you are finding a family. We pride our community on being one of the warmest and most welcoming - and our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

What We Stand For

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermëa spa village. Always enthusiastic, helpful, conscientious, discrete - and most of all, respectful. We deeply care about everyone - guests and fellow artisans alike - in our wellness village.

What We Need

Reporting to the Manager, Guest Experience, the Guest Experience Associate welcomes, assists and advises guests on the thermal cycle, its benefits, and all available services and experiences while contributing to exceptional guest experiences. The Guest Experience Associate is also responsible for ensuring the up keeping of the premises, in accordance with organizational standards.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

What You’ll Do

Welcome and check-in guests;
Respond to inquiries regarding services and facilities;
Process various payment methods;
Maintain adequate par stock of supplies and accessories;
Maintain cleanliness of the reception area, lobby, entrance hall, pavilions, , common areas and locker rooms;
Assist guests ensuring the guest experience is impeccable, according to the standards dictated by the brand;
Participate in service recovery where necessary
Seek to identify and understand guests needs and strive to satisfy meet or exceed them;
Maintain guest experience throughout the sauna village, ensuring spa standards are being met;
Weekly site artisan shifts which involves being outside for the duration of your shift, in any weather, to enforce sauna etiquette and spa village rules;
Work alongside other departments to ensure a seamless overall guest experience;
Performs other related duties.

Profile needed

What is the profile needed in order to be successful in this position

High School Diploma;
One (1) year experience in customer service, an asset;
Basic knowledge of Windows based software, an asset;
Knowledge of the SpaBooker system, an asset;
WHMIS Certification; an asset;
Ability to communicate clearly with guests, managers and other associates;
Must be able to work in a fast-paced environment with a calm demeanor;
Good physical condition; ability to work outdoor during all months of the year (weather appropriate uniform provided);
Ability to work in a standing position for long periods of time, ability to lift up to 30lbs (13.5kg).

When

You will work a varying schedule which requires flexibility to work weekends, holiday, full time position.

Compensation

Hourly rate $22.75
Free Thermal Experience *
Health Insurance *
Some conditions apply

How

Send us your resumé and cover letter by clicking ‘Apply’ below.

At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, we will work with you to meet your needs.

The use of AI may be applied during the recruitment process only to provide an overall job suitability score. It will not be used to choose or discard applicant

About employer

More about this job

Responsibilities

The Guest Experience Associate welcomes and assists guests with spa services while maintaining the cleanliness and standards of the facility. They also perform outdoor site duties to ensure spa etiquette and provide a seamless, high-quality guest experience.

Requirements

Candidates must have a high school diploma and the ability to work in a fast-paced environment with a calm demeanor. The role requires good physical condition, including the ability to work outdoors in all weather and lift up to 30lbs.

Skills

Customer service
Communication
Problem solving
Attention to detail
Teamwork
Physical stamina
Cash handling
Facility maintenance
Guest relations
Conflict resolution

Benefits

Free Thermal Experience
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Spa
Wellness
Customer Service
Reception
Hospitality
WHMIS
SpaBooker
Windows
Facility Maintenance
Service Recovery
Thermal Cycle
Artisan
Sauna Etiquette
Retail

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