Jobs in Canada

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Added 12 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 12 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 27 mins ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
We are seeking a Solution Delivery Manager reporting to the Senior Manager, Residential Solution Delivery. In this role as Solution Delivery Manager, you will provide end-to-end leadership…
Added 41 mins ago
J
Senior Growth Marketing Manager
Jobgether
Canada
- Full-time
As Senior Growth Marketing Manager, you will take ownership of customer acquisition strategy and drive sustainable growth for a flagship SaaS product. You will lead the development and…
Added 41 mins ago
SM
Project Manager II VITAL Operations
St. Michael's Hospital
Toronto, ON
- Temporary
The Vital team is seeking a highly motivated Project Manager II to lead and develop all aspects of medium-scale projects in the Vital portfolio, lead project implementation, perform project…
Added 41 mins ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Mississauga, ON
- Full-time
Maintain integrity of data in recruiting database and applicant tracking system, and produce ad hoc recruiting reports as necessary
Added 41 mins ago
VB
Sr. Manager of Projects Controls - Canada
Vale Base Metals
Toronto, ON
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada and supporting Vale Base Metals' Canadian studies portfolio. The role serves as the technical leader for…
Added 41 mins ago
KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
The Manager, Brand Revenue Growth Management (RGM) plays a critical role in driving profitable growth by supporting the development and execution of pricing, promotion, and portfolio…
Added 41 mins ago
KD
Associate Brand Manager
Keurig Dr Pepper Canada
Mississauga, ON
- $78,300 to $95,000 CAD / year
- Full-time
Data Analytics and Consumer Insights: Analyze business performance, consumer research, category data, financials, customer POS, and competitive activity on an ongoing basis to identify…
Added 42 mins ago
M
Senior Internal Auditor
Metrolinx
Toronto, ON
- Full-time
…design, performance, monitoring, and testing of controls, using analytics tools such as ACL, Power BI, Azure Data Factory, and…
Added 1 hour ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 1 hour ago
K
Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
Use of various systems to maintain and report on employee data (ADP Workforce Now, SAP).
Added 1 hour ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
Lead the identification, prioritization, and delivery of process improvement and automation opportunities using data, customer feedback, and operational insights, translating operational…
Added 1 hour ago
S
Regional Delivery Manager
Skip
Toronto, ON
- Full-time
The Regional Delivery Manager is accountable for achieving network KPI & budget targets for the regions they are responsible for. You will be expected to investigate the root cause of…
Added 1 hour ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 1 hour ago
TH
Senior Financial Analyst, Hardlines
The Home Depot Canada
Toronto, ON
- Full-time
As a Senior Financial Analyst, you are the key person influencing decision for key business leaders through financial data and insights, and serve as the main point of contact to provide…
Added 1 hour ago
RO
Rugby Development Intern
Rugby Ontario
Toronto, ON
- Internship
Reporting to the Rugby Development Manager, the Rugby Development Intern is a member of the Rugby Operations department. The position will focus on delivering key parts of Rugby Ontario’s…
Added 1 hour ago
SL
Student, Private Fixed Income Operations Specialist, SLC Management (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
…Documentation, System Upgrades, Robotic Process Automations, Data Integrity and actively contributing to process improvement initiatives through the Brighter Way…
Added 2 hours ago
H
Accounts Receivable Analyst
Hays
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Hybrid working after the 3-month probationary period, with the option to work from home 2 days per week
Added 2 hours ago
E
Scheduling and Attendance Coordinator (SAC) - Full-Time (FT) - Countryside
Extendicare
Sudbury, ON · Axm - Countryside
- Full-time
Strong data analytics with high attention to detail; critical thinker.
Added 3 hours ago
BC
Senior Specialist, Social Media & Digital (Bilingual)
Blake, Cassels & Graydon LLP
Montreal, QC
- Full-time
With the support of the Senior Manager, Digital & Brand, continuously optimize content strategy and channel approach based on platform trends, social listening, and test-and-learn…
Added 3 hours ago
E
Manager of Insights and AI
Equinix
Toronto, ON
- Full-time
…regional leaders to define meaningful measures, ensure reliable data collection, and turn findings into clear recommendations. The manager will oversee the measurement agency responsible…
Added 3 hours ago
Manager of Health Workforce Planning
Department of Health and Community Services
St. John's, NL
Reporting to the Director of Health Workforce Planning, the Manager plays a critical role in the development and implementation of comprehensive workforce strategies that support a…
Added 3 hours ago
KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
Keurig Dr Pepper
Montreal, QC
- Full-time
The Manager, Brand Revenue Growth Management (RGM) plays a critical role in driving profitable growth by supporting the development and execution of pricing, promotion, and portfolio…
Added 3 hours ago
KD
Associate Brand Manager
Keurig Dr Pepper
Mississauga, ON
- $78,300 to $95,000 CAD / year
- Full-time
Data Analytics and Consumer Insights: Analyze business performance, consumer research, category data, financials, customer POS, and competitive activity on an ongoing basis to identify…

Thermo Fisher Scientific

Commercial Operations Process Excellence Manager

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Description

The Commercial Operations Process Excellence Manager drives the global harmonization and continuous improvement of commercial processes across the Instrument & Enterprise Services business (IES).

Working across regions, countries, functions, and teams, the role documents current ways of working, identifies unnecessary variation, and facilitates the development and adoption of consistent, scalable commercial practices. The scope includes processes supporting opportunities, new service contracts, renewals, warranties, and related customer lifecycle activities.

The role aligns process stages, business definitions, data requirements, and operating practices to enable consistent reporting, reliable commercial insights, and organizational scalability. It partners closely with Sales, Service, Commercial Operations, Data, Finance, and IT, including teams responsible for SAP and Salesforce.

This is a senior individual-contributor role with no direct reports. The Commercial Process Excellence Manager works in partnership with accountable business and functional process owners, providing cross-functional leadership, structure, governance, and facilitation without holding formal ownership of the underlying processes.

Key Responsibilities:

Lead the discovery, mapping, and documentation of commercial processes across regions, countries, functions, and teams, identifying variations, gaps, dependencies, and undocumented practices.
Drive the harmonization of end-to-end commercial processes, including Lead-to-Opportunity, Contract-to-Renewal, Warranty Conversion, and related service commercial activities.
Facilitate the development of common process frameworks, standards, business definitions, data requirements, and ways of working, while accommodating justified regulatory, market, customer, or business-specific requirements.
Develop and maintain a prioritized process-excellence roadmap and facilitate governance with accountable business and process owners, including process reviews, change control, prioritization, decision-making, and escalation.
Partner with Sales, Service, Commercial Operations, Data, Finance, and IT to align commercial processes with reporting requirements, data governance, and enterprise platforms such as SAP and Salesforce.
Drive stakeholder alignment and adoption through effective facilitation, communication, change management, training, and clear process documentation.
Lead or facilitate continuous improvement initiatives that enhance efficiency, data quality, reporting consistency, customer and user experience, and the scalability of commercial operations.

Key Skills and Competencies:

Strong understanding of commercial and service lifecycle processes, including opportunities, contracts, renewals, warranties, and installed-base information.
Strong process discovery, mapping, analysis, and documentation capabilities using methodologies such as PPI, Lean, Six Sigma, or equivalent approaches.
Ability to balance global consistency with legitimate regional, regulatory, market, and customer requirements.
Strong analytical and problem-solving skills, with the ability to connect process design, data quality, reporting, and commercial decision-making.
Excellent facilitation, stakeholder-management, and communication skills.
Ability to build consensus and influence stakeholders without direct authority.
Strong change-leadership and adoption-management capabilities.
Strategic mindset combined with a practical, structured, and delivery-focused approach.
High attention to detail and strong process discipline

What Success Looks Like:

Success in this role will be demonstrated through increased visibility and documentation of commercial processes across regions and teams, reduced unnecessary variation and increased adoption of agreed global process standards, improved consistency and quality of commercial data, reporting, and insights, clearer business definitions, roles, responsibilities, decision points, and process exceptions, reduced manual activity, duplication, and reliance on undocumented or individual knowledge, and improved efficiency, user experience, and scalability of commercial operations.

Requirements

Bachelor's degree or equivalent relevant experience
Seven or more years of experience in commercial operations, service operations, process excellence, business transformation, or process management
Demonstrated experience mapping, documenting, and harmonizing processes across multiple countries, regions, functions, or teams
Experience leading complex cross-functional initiatives within a global, matrixed organization
Experience with enterprise systems such as SAP and Salesforce
Experience with service contracts, renewals, warranties, installed-base management, or service commercial models is preferred
Practical experience with process-improvement methodologies such as PPI, Lean, Six Sigma, or an equivalent approach
Experience supporting organizational change and the adoption of common ways of working

Compensation

The salary range estimated for this position based in Pennsylvania is $93,800.00–$140,675.00.

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More about this job

Responsibilities

Lead the discovery, documentation, harmonization, and continuous improvement of global commercial processes, including opportunities, service contracts, renewals, and warranties. Partner with business and functional owners across Sales, Service, Data, Finance, and IT to establish standards and governance, align processes with SAP and Salesforce, and support adoption.

Requirements

Requires a bachelor's degree or equivalent relevant experience and at least seven years of experience in commercial or service operations, process excellence, business transformation, or process management. Candidates should have experience harmonizing processes across global teams, leading cross-functional initiatives, working with SAP and Salesforce, and applying process-improvement and change-management approaches.

Skills

Commercial Process Excellence
Process Discovery And Mapping
Process Harmonization
Process Documentation
Continuous Improvement
Commercial Operations
Service Lifecycle Processes
Stakeholder Management
Facilitation
Change Management
Data Governance
Data Quality
Business Analysis
Cross-Functional Leadership
Lean
Six Sigma

Visa sponsorship

Not detected in the job text

Keywords

Commercial Operations
Process Excellence
Process Harmonization
Lead-To-Opportunity
Contract-To-Renewal
Warranty Conversion
Service Contracts
Renewals
Warranties
Installed-Base Management
Process Discovery
Process Mapping
Process Documentation
Continuous Improvement
PPI
Lean
Six Sigma
SAP
Salesforce
Data Governance
Data Quality
Commercial Reporting
Change Management
Stakeholder Management
Global Process Standards
Business Transformation

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Work requirements

Jobs in Canada