IT support technician jobs in Toronto, ON and nearby

IT support technician jobs within 25 km of Toronto, ON, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

Counted Nov 3, 2026

Hiring at a glance

View jobs

Open jobs: 130
Employers: 99

Advertised starting pay

Average starting payCAD / year: $72,500Across 18 listings
Average starting payCAD / hour: $33.48Across 12 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 0%0 listings
Hybrid: 42%55 listings
On-site: 58%75 listings

Employers hiring include BGIS (5), Apptoza Inc. (4), TD (4).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

IT support technician jobs in Toronto, ON and nearby

Within 25 km

Email me new jobs Save this search

Added 27 days ago
IR
On Site Service Desk Analyst
IME RESOURCES LLC
Vaughan, ON
- $30 to $40 CAD / hour
- Full-time
Added 28 days ago
CL
Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
ClaimsPro LP
Markham, ON
- Part-time
We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario.
Added 28 days ago
T®
IT Desktop Support Technician
TekWissen ®
Toronto, ON
- $22 to $24 CAD / hour
- Temporary
Added 28 days ago
H
Senior Application Support Analyst
Hays
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
We are seeking an Application Support Analyst to provide advanced support for a critical Yardi environment. This role is heavily focused on system administration, SQL, reporting, data…
Added 29 days ago
Help Desk Analyst
Keeran Networks
Toronto, ON
Reporting to the Team Lead, you will provide technical support, advice, and guidance to Keeran clients in their applicatio
Added 1 month ago
SH
Junior IT Helpdesk Technician
Spectrum Health Care
Toronto, ON
- $48,000 to $50,000 CAD / year
- Full-time
We are hiring full time Junior IT Helpdesk Technician for our Toronto office! In this role, you will be responsible in providing first-line technical support and assistance to end-users…
Added 1 month ago
Technical Support Analyst
Bayshore
Markham, ON
Added 1 month ago
TI
Service Desk Analyst
Thinkon Inc
Toronto, ON
- $55,000 to $59,000 CAD / year
- Full-time
…coordinating with the internal team to provide a high level of support and customer…
Added 1 month ago
RC
IT Support Specialist - 12 Month Contract
Rethink Canada
Toronto, ON
- Contract
We are looking for an IT Support Specialist to help us support our macOS
Added 1 month ago
AI
Application Support Analyst – Java
Apptoza Inc.
Toronto, ON
- Contract
Provide L2/L3 application support for Java-based applications.
Added 1 month ago
CI
Deskside Support Technician- Onsite
Compugen Inc
Toronto, ON
- Full-time
Added 1 month ago
MR
Application Support Analyst
MHI RJ Aviation Group
Mississauga, ON
- Full-time
…comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global…
Added 1 month ago
T
IT Support Analyst IV, TD Securities
TD
Toronto, ON
- Full-time
Added 1 month ago
MN
IT Support Specialist
Modern Niagara
Vaughan, ON
- Full-time
The IT Support Specialist II provides advanced level 2 IT support while administering, developing, and continuously improving Modern Niagara’s ServiceNow platform. This role supports…
Added 1 month ago
C
Onsite IT Support Technician
Computacenter
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure…
Added 1 month ago
K
IT Support Specialist
Knix
Toronto, ON
- Full-time
Added 1 month ago
D
IT Support Specialist - Bilingual
dentalcorp
Toronto, ON
- Full-time
Join Dentalcorp as a Bilingual IT Support Specialist and play a key role in keeping our corporate Support Centre and national network of dental practices connected, supported, and running…
Added 1 month ago
D
IT Support Specialist - Bilingual
Dentalcorp
Toronto, ON
- Full-time
Join Dentalcorp as a Bilingual IT Support Specialist and play a key role in keeping our corporate Support Centre and national network of dental practices connected, supported, and running…
Added 1 month ago
PV
Bilingual Help Desk Analyst
Pet Valu
Markham, ON
- Full-time
The Bilingual Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education,…
Added 1 month ago
Application Support Analyst
Mitsubishi Heavy Industries, Ltd.
Mississauga, ON
…comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global…
Added 1 month ago
LE
HVAC Field Service & Technical Support Representative/Trainer
LG Electronics Canada
Toronto, ON
- Full-time
Added 1 month ago
HVAC Field Service & Technical Support Representative/Trainer
Human Resources
Toronto, ON
Added 1 month ago
PR
Service Desk Analyst
Penguin Random House Canada
Toronto, ON
- Full-time
Location: 320 Front Street, Toronto, Ontario. This role is in-office, five days per week, with occasional event support outside of regular working hours.
Added 1 month ago
RC
IT Support Specialist
Rychiger Canada Inc.
Toronto, ON
- Full-time
Added 1 month ago
TG
Manager, IT Support - Toronto
TMX Group
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time

Thinkon Inc

Service Desk Analyst

Toronto, ON, Canada

$55,000 to $59,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $59,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Original job description

The Service Desk Analyst will act as the single point of contact for all incidents and services being provided to our customers. This role will be responsible for coordinating the delivery of services to our customers and incident management processes. The Service Desk Analyst must be capable of coordinating with the internal team to provide a high level of support and customer service.

ThinkOn is a remote-first organization. At this time, we are welcoming candidates from North Bay, Ontario as this is a hybrid position. This position will be a rotating 8-hour shift over 24-hours, 7 days a week. You will be scheduled to work 40 hours over 5 days in any given 7-day week.

You Will:

Monitor incoming tickets, liaise and communicate with the customer/partner/vendor, gather pertinent information regarding issues and update the tickets
Ensure tickets are properly updated
Work to meet service metrics for all types of work required
Escalate higher priority issues and escalations as per internal process - Monitor and take phone calls from customers, partners, and vendors
Notify management when there are issues, risks, service metrics or schedules that cannot be met
Follow up on ongoing support issues and communicating with all parties involved
Create and update documentation of internal and external operations processes
Identify opportunities to enhance productivity, effectiveness, and operational efficiency
Provide escort to customers/vendors/partners and internal staff to North Bay location
Help manage and maintain North Bay location
Operation maintenance activities as assigned
Other duties as assigned

You Have:

Education or experience in Information Technology
Education or experience in ITIL/ITSM methodologies
Experience in a Call Centre or Service Centre and IT Operations environment
Knowledge of Information technology concepts, specifically in Virtualization, IT Infrastructure, data storage, networking, and Disaster Recovery
Service Desk and Incident Management skills
Service Delivery and Engagement Coordination skills
Able to maintain a high work ethic
Excellent analytical and problem-solving skills with the ability to think outside the box and be innovative and resourceful
Ability to quickly learn new software and hardware technologies
Strong time management skills with the ability to effectively prioritize work
Strong written and verbal communication skills with the ability to communicate with all parties involved; In English and in French for bilingual roles

About ThinkOn Inc. | Where Data Thrives:

Founded in 2013, ThinkOn is a managed infrastructure services provider (MISP) with a global data center footprint, focused on empowering partners to do whatever they need to do with their data. ThinkOn’s team of data-obsessed experts protect clients’ data like it’s their own, making it more resilient, secure, actionable, and searchable. ThinkOn is Channel First and works with a global network of value-add resellers and managed service providers to provide creative, turnkey Infrastructure-as-a-Service (IaaS), Disaster Recovery-as-a-Service (DRaaS), and Backup-as-a-Service (BaaS) solutions and data management services that are fast, flexible, scalable, highly secure, and cost-effective with predictable pricing and no hidden fees. ThinkOn has data centers located across North America, the United Kingdom, Australia, and the Caribbean.

Recognized for its substantial growth and global success, ThinkOn has been named to several notable lists, including The Globe and Mail’s Report on Business ranking of “Canada’s Top Growing Companies” (2021 and 2022), the Deloitte Technology Fast 500 (2021 and 2022), the Deloitte Technology Fast 50 (2021), CIOReview’s “Most Promising Backup Solution Provider” (2021), the Canadian Business “Growth List,” and Channel Daily News’ “Top 100 Solution Providers” (2021).

ThinkOn is headquartered in Toronto, Ontario. To learn more, visit www.ThinkOn.com

Accessibility Accommodations:

ThinkOn is committed to a workforce that is reflective of diverse populations. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standards across Canada, ThinkOn provides accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please let us know and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and adheres to our corporate values.

Learn more about our corporate values at www.ThinkOn.com/values/. 

Apply About employer

More about this job

Responsibilities

The Service Desk Analyst acts as the primary point of contact for customer incidents and service requests while coordinating delivery and support processes. They are responsible for monitoring tickets, communicating with stakeholders, and maintaining operational efficiency at the North Bay location.

Requirements

Candidates should have education or experience in Information Technology, specifically with ITIL/ITSM methodologies and call center operations. Proficiency in IT infrastructure concepts such as virtualization, networking, and disaster recovery is required.

Skills

Service Desk
Incident Management
ITIL
ITSM
Customer Service
Virtualization
IT Infrastructure
Data Storage
Networking
Disaster Recovery
Problem-solving
Analytical skills
Time management
Communication
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Incident Management
ITIL
ITSM
Virtualization
IT Infrastructure
Data Storage
Networking
Disaster Recovery
Call Centre
Managed Infrastructure Services
IaaS
DRaaS
BaaS
Data Management
Customer Support
Technical Support
Operations
Ticket Monitoring
Problem Solving

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