IT & data jobs in Canada

Explore it & data jobs in Canada. Choose a role or place to find work that fits.

Counted Sep 21, 2026

Hiring at a glance

View jobs

Open jobs: 2,599
Employers: 1,278

Advertised starting pay

Average starting payCAD / year: $98,465Across 251 listings
Average starting payCAD / hour: $47.90Across 83 listings
Average starting payUSD / year: $119,163Across 55 listings
Average starting payUSD / hour: $56.68Across 12 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 5%126 listings
Hybrid: 39%1,005 listings
On-site: 56%1,448 listings

Not specified: 1% (20 listings)

Employers hiring include RBC (56), Royal Bank of Canada (44), TD (42).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

IT & data jobs in Canada

Save this search

Added 23 days ago
Lead Applied AI and Data Scientist | IFS Copperleaf
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$113,000 to $152,000 CAD / year
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Toronto, ON
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Ottawa, ON
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Business Data Analyst – Data Quality & Governance (Banking)
Added 24 days ago
Data Engineer - Canada Region
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Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Added 24 days ago
Business System Analyst
Pacer Group
Toronto, ON
$45 to $48 CAD / hour
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Experience with data lineage, metadata, CDEs, and data ownership.
Added 19 days ago
IT Helpdesk Technician
Colliers Project Leaders
Ottawa, ON
Temporary

Thinkon Inc

Service Desk Analyst

North Bay, ON, Canada

Pay: $55,000 to $59,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Service Desk Analyst will act as the single point of contact for all incidents and services being provided to our customers. This role will be responsible for coordinating the delivery of services to our customers and incident management processes. The Service Desk Analyst must be capable of coordinating with the internal team to provide a high level of support and customer service.

ThinkOn is a remote-first organization. At this time, we are welcoming candidates from North Bay, Ontario as this is a hybrid position. This position will be a rotating 8-hour shift over 24-hours, 7 days a week. You will be scheduled to work 40 hours over 5 days in any given 7-day week.

You Will:

Monitor incoming tickets, liaise and communicate with the customer/partner/vendor, gather pertinent information regarding issues and update the tickets
Ensure tickets are properly updated
Work to meet service metrics for all types of work required
Escalate higher priority issues and escalations as per internal process - Monitor and take phone calls from customers, partners, and vendors
Notify management when there are issues, risks, service metrics or schedules that cannot be met
Follow up on ongoing support issues and communicating with all parties involved
Create and update documentation of internal and external operations processes
Identify opportunities to enhance productivity, effectiveness, and operational efficiency
Provide escort to customers/vendors/partners and internal staff to North Bay location
Help manage and maintain North Bay location
Operation maintenance activities as assigned
Other duties as assigned

You Have:

Education or experience in Information Technology
Education or experience in ITIL/ITSM methodologies
Experience in a Call Centre or Service Centre and IT Operations environment
Knowledge of Information technology concepts, specifically in Virtualization, IT Infrastructure, data storage, networking, and Disaster Recovery
Service Desk and Incident Management skills
Service Delivery and Engagement Coordination skills
Able to maintain a high work ethic
Excellent analytical and problem-solving skills with the ability to think outside the box and be innovative and resourceful
Ability to quickly learn new software and hardware technologies
Strong time management skills with the ability to effectively prioritize work
Strong written and verbal communication skills with the ability to communicate with all parties involved; In English and in French for bilingual roles

About ThinkOn Inc. | Where Data Thrives:

Founded in 2013, ThinkOn is a managed infrastructure services provider (MISP) with a global data center footprint, focused on empowering partners to do whatever they need to do with their data. ThinkOn’s team of data-obsessed experts protect clients’ data like it’s their own, making it more resilient, secure, actionable, and searchable. ThinkOn is Channel First and works with a global network of value-add resellers and managed service providers to provide creative, turnkey Infrastructure-as-a-Service (IaaS), Disaster Recovery-as-a-Service (DRaaS), and Backup-as-a-Service (BaaS) solutions and data management services that are fast, flexible, scalable, highly secure, and cost-effective with predictable pricing and no hidden fees. ThinkOn has data centers located across North America, the United Kingdom, Australia, and the Caribbean.

Recognized for its substantial growth and global success, ThinkOn has been named to several notable lists, including The Globe and Mail’s Report on Business ranking of “Canada’s Top Growing Companies” (2021 and 2022), the Deloitte Technology Fast 500 (2021 and 2022), the Deloitte Technology Fast 50 (2021), CIOReview’s “Most Promising Backup Solution Provider” (2021), the Canadian Business “Growth List,” and Channel Daily News’ “Top 100 Solution Providers” (2021).

ThinkOn is headquartered in Toronto, Ontario. To learn more, visit www.ThinkOn.com

Accessibility Accommodations:

ThinkOn is committed to a workforce that is reflective of diverse populations. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standards across Canada, ThinkOn provides accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please let us know and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and adheres to our corporate values.

Learn more about our corporate values at www.ThinkOn.com/values/. 

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More about this job

Responsibilities

The Service Desk Analyst acts as the primary point of contact for customer incidents and service delivery. They are responsible for monitoring tickets, coordinating with internal teams, and ensuring service metrics are met while maintaining operational documentation.

Requirements

Candidates should have education or experience in Information Technology, specifically with ITIL/ITSM methodologies and call center operations. Proficiency in IT infrastructure concepts such as networking, virtualization, and disaster recovery is required.

Skills

Service Desk
Incident Management
ITIL
ITSM
Call Centre
Virtualization
IT Infrastructure
Data Storage
Networking
Disaster Recovery
Service Delivery
Engagement Coordination
Analytical Skills
Problem-solving
Time Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
ITIL
ITSM
Incident Management
Call Centre
Virtualization
IT Infrastructure
Data Storage
Networking
Disaster Recovery
IaaS
DRaaS
BaaS
Managed Infrastructure Services
Customer Service
Technical Support
Operational Efficiency
Ticket Monitoring
Vendor Management
Hardware
Software
Problem-solving
Time Management
Communication
Remote-first
Hybrid
Data Management

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