Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 23 hours ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Must have valid drivers’ license and vehicle
Added 23 hours ago
Clinical Resource - Field
Bayshore
Calgary, AB
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its…
Added 23 hours ago
OR
Retail Field Trainer
OSL Retail Services Inc
Vancouver, BC
- Other
Promote a culture of continuous learning and development across the organization
Added 23 hours ago
Kindergarten Manager - AB (MDN)
BrightPath Early Learning & Child Care
Calgary, AB
As a Kindergarten Manager, you will establish, evaluate and develop the academic aims and standards of the Kindergarten program, in partnership with the children, staff, parents, and…
Added 23 hours ago
T
Personal Banking Associate Trainee - Cantonese, Mandarin or Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 23 hours ago
T
Personal Banking Associate Trainee - Mandarin, Cantonese, Korean or Punjabi Language Skills an Asset
TD
Surrey, BC
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 23 hours ago
T
Senior Manager, Release and Deployment - Credit
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 23 hours ago
Physiotherapist Resident - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Program Manager of the Person-Centered Ambulatory Care department within the Rehabilitation and Supportive Care Services portfolio, the Physiotherapist working in…
Added 23 hours ago
GF
Performance Coach - HYROX - Edmonton Rabbit Hill Road and 23 Ave
GoodLife Fitness
AB
- Part-time
Ensures proper Performance Program (REGYMEN, HYROX, Craft Boxing Co., PEAK, Other Performance Programing) delivery is followed to provide an exceptional and safe Member experience
Added 23 hours ago
CL
Fundraising Manager
Cause Leadership Inc.
ON · Ontario, Canada
- $91,000 to $104,000 CAD / year
- Full-time
We are seeking a Fundraising Manager who can translate their mission into sustainable philanthropic support. This is a pivotal time for the organization as it evolves its fundraising…
Added 23 hours ago
SC
Alum Relations Manager
St. Clement's School
Toronto, ON
- Full-time
Reporting to the Executive Director of Advancement, the Alum Relations Manager (“Manager”) is responsible for the strategic leadership and management of the SCS alum relations program.…
Added 23 hours ago
SD
District Health and Safety Manager
School District 23: Central Okanagan
Kelowna, BC
- $99,206 to $124,008 CAD / year
- Full-time
…encompassing the communities of Peachland, West Kelowna, Kelowna, and Lake Country. There are 50 school sites with 32 Elementary Schools, 8 Middle schools, 5 Secondary Schools, 3 Learning…
Added 23 hours ago
T
Customer Success Manager, Scaled Programs (B2B SaaS)
ThoughtFarmer
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
We're proud of our 100% support rating at ThoughtFarmer and the rave reviews clients give us for our amazing customer service. This year we moved our smaller customers to a scaled,…
Added 23 hours ago
CN
Commercial Trainer
Canadian North
Iqaluit, NU
- Full-time
Ready to influence, inspire, and make a real difference with our employees through the development and delivery of world class training? We want to hear from you! Apply today and be part of…
Added 23 hours ago
B
Manager, Strategic Programs and Partnerships
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Strategic Programs & Partnerships is responsible for advancing key strategic initiatives that support client experience, digital transformation, risk management, and portfolio…
Added 23 hours ago
AC
Full-time International Student Advisor
Algonquin College
Ottawa, ON
- Full-time
Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional…
Added 23 hours ago
FB
Assistant Chef Manager
Farm Boy Inc.
London, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 23 hours ago
FB
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
- Up to $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 23 hours ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 23 hours ago
Scientific Director - Geriatric Division Research
CAMH
Toronto, ON
…record of achievements leading impactful interdisciplinary and collaborative research in older adult mental health. They will have a PhD and/or MD and be eligible for appointment at the…
Added 23 hours ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 23 hours ago
OD
Registered Early Childhood Educator (RECE) - TERM - Jockvale ES - CORE/PM (10:45am - 6:15pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Part-time
The successful candidate must have good communication skills in order to effectively communicate with parents, staff, and students
Added 23 hours ago
WC
Supply Instructors - Elementary International Languages Program - Croatian Language
Waterloo Catholic District School Board
Cambridge, ON
- Internship
St. Louis Adult Learning and Continuing Education Centre - International Languages Program
Added 23 hours ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and South
York Catholic District School Board
Aurora, ON
- Temporary
Please note that long term assignments may end at any time and as per Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return…
Added 23 hours ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and South
York Catholic District School Board
Aurora, ON
- Temporary
Please note that long term assignments may end at any time and as per Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return…

ThoughtFarmer

Customer Success Manager, Scaled Programs (B2B SaaS)

Vancouver, BC, Canada

$75,000 to $90,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $90,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Experience: 3 years or more of experience in Customer Success within SaaS.
Posting language: English
Posted: Nov 9, 2026

Original job description

Location: Hybrid (Metro Vancouver)

Type: Full-time

Reports to: Director of Customer Success

Ready to lead the next generation of the ThoughtFarmer customer journey?

We're proud of our 100% support rating at ThoughtFarmer and the rave reviews clients give us for our amazing customer service. This year we moved our smaller customers to a scaled, digital-first model so they get timely, useful help without waiting for a meeting. The model is up and running, and it's early. We're looking for a Scaled Customer Success Manager to own it and make it great.

You'll split your time between onboarding new customers live, guiding them through their intranet launch. The rest is building and running the programs, content and health signals that keep your segment of customers successful without the need to regularly book 1:1 calls.

What’s ThoughtFarmer?

ThoughtFarmer is an intranet product that helps employees at organizations around the world share knowledge, stay informed, and feel connected. Our vision is to make every great company the best place to work.

What you'll be doing

Guide new customers through onboarding and launch, training them on ThoughtFarmer and pointing them to the right resources.
Execute email drip campaigns and digital nurtures that drive product adoption, feature awareness, and best practices
Curate and create content, including video tutorials, and help centre articles that empower customers to help themselves.
Investigate new AI tools and identify opportunities to implement them to help streamline customer experience
Monitor customer health data at scale to identify "at-risk" accounts and trigger automated or low-touch interventions to improve retention.
Play an active role in the ThoughtFarmer customer community, focusing on participation and peer-to-peer support among our customers.
Co-host one-to-many events, such as virtual office hours or group training sessions, to address common customer questions and needs.
Analyze segment-wide trends to provide the Product and Marketing teams with insights on how to improve the self-service experience.

How you like to work

You are a systems thinker: you love finding ways to automate repetitive tasks
You are data-inspired: you enjoy looking at usage metrics to figure out where customers are successful or where they might be getting stuck.
You are meticulously organized: you work with an exceptional attention to detail.
You are a relationship builder: you have outstanding communication and interpersonal skills

Is this the right fit for you?

A degree helps, but we care more about your ability to engage an audience digitally. Do you have a passion for learning? Are you comfortable using technology to amplify your impact? Do you "get" how to move the needle on retention using digital-first strategies?

Successful candidates have the following traits:

3 years or more of experience in Customer Success within SaaS.
Experience with digital engagement tools such as email automation (such as HubSpot), in-app communication (such as Beamer) and Customer Success platforms (Vitally in particular) is a major plus.
You can write clearly, succinctly, and with a human touch.
You can put yourself in the customer’s shoes to design a journey that feels personal, even when it's automated.

What will give you an edge

Experience with Vitally or another customer success platform
Experience with Beamer or other in-app messaging
Experience creating video tutorials or help centre content
Experience working with intranet, internal communications or employee experience software

What’s it like to work with us?

We believe in treating people well, compensating them fairly, and supporting them to live fulfilled and balanced lives. We offer great extended benefits, flexible time-off, and professional development opportunities for all staff. We want people to feel they can bring their whole selves to work and strive to offer an environment where everybody feels listened-to, welcome, and safe.

We are committed to accessibility and inclusivity and are always working to evolve and improve our practices as we learn. If you require any accommodation during the recruitment process, please let us know.

Hybrid work environment

We trust our team to do great work from wherever they're most productive. Remote-first by design, with flexibility built in, not bolted on.

ThoughtFarmer embraces a hybrid work model, allowing our team members to balance the flexibility of working from home with the benefits of in-person collaboration. All staff - remote or local - enjoy a quarterly home office allowance that they can use to buy whatever they need to be productive outside the office.

You will join the team in our Vancouver office two days a week, with the flexibility to work remotely the rest of the time.

Compensation & benefits

The salary range for this role is $75,000-$90,000 which is dependent on level of experience
Comprehensive extended health benefits plan
Paid and banked overtime pay
Home office allowance
Learning and development allowance
Monthly staff events (in-person and online)
Birthday gifts
Paid volunteer opportunities
Celebrating differences and equal access to opportunity

How to apply

Send a cover letter and your resume in PDF format to careers@thoughtfarmer.com.

To help make the process smoother for everyone, please include the job title and your name in the subject line.

As part of your application, please briefly describe an automated customer journey or program you built or ran, and what it changed.

Only candidates that meet the minimum requirements will be considered. No phone calls please. Applicants must be eligible to work in Canada. High-five if you read and adhere to the small print.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead live onboarding and launch for new customers, while building and operating digital-first programs, campaigns, and self-service content that support customer adoption and retention at scale. Monitor customer health and segment trends, coordinate low-touch interventions and community activities, and share insights with Product and Marketing.

Requirements

Candidates need at least three years of Customer Success experience in SaaS, strong written and interpersonal communication, and the ability to design personalized digital customer journeys. Experience with email automation, in-app messaging, or customer success platforms - especially HubSpot, Beamer, or Vitally - is an advantage; a degree may help but is not required.

Skills

Customer Success
SaaS
Customer Onboarding
Digital Customer Engagement
Email Automation
In-App Messaging
Customer Success Platforms
Customer Health Monitoring
Retention Strategies
Content Creation
Video Tutorials
Help Center Content
Data Analysis
Process Automation
Customer Communication
Community Engagement

Benefits

Extended Health Benefits
Flexible Time Off
Professional Development Opportunities
Paid and Banked Overtime
Home Office Allowance
Learning and Development Allowance
Monthly Staff Events
Birthday Gifts
Paid Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Scaled Customer Success
Digital-First Customer Journey
Customer Onboarding
Product Adoption
Email Drip Campaigns
Digital Nurtures
HubSpot
Beamer
Vitally
Customer Success Platform
In-App Communication
Customer Health Data
Retention
Automated Interventions
Self-Service Experience
Help Center Articles
Video Tutorials
Artificial Intelligence
Customer Community
Peer-to-Peer Support
Virtual Office Hours
Group Training
Usage Metrics
Intranet Software
Internal Communications
Employee Experience Software

Report this job

Work requirements

Jobs in Canada