Find work in Canada.

631,782 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
SG
IT Delivery Lead
SOLV4EX Group
Calgary, AB
- Full-time
…Hiring, performance reviews, and compensation remain with the Director of IT. You will recommend priorities, manage day-to-day delivery against the agreed plan, and meet weekly with the…
Added 3 mins ago
AF
Program Specialist, Charitable Lotteries
Ascend FS
Toronto, ON
- Contract
Reports to: Senior Director, Program Management
Added 3 mins ago
A
Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON
- Full-time
We’re searching for an experienced Executive Assistant to support our Sr. Director, Go-to-Market (GTM) Data & Intelligence (GDI), and his global team. In this role, you’ll provide…
Added 3 mins ago
S
Public Health Technologist, Translational Research in Microbiology
Sanya’k̓ula
Vancouver, BC
- Full-time
…Head, Laboratory Operations Manager, or program Head/Medical Director to conclude customer service…
Added 17 mins ago
Senior Manager, Executive Reporting & Advisory
Scotiabank
Toronto, ON
Reporting to the Director, Technology Strategy Execution & Performance, the Sr. Manager leads the Tech Executive Reporting & Advisory team and operates as an advisor who shapes the…
Added 17 mins ago
Director, Artificial Intelligence Risk Management & Governance
Scotiabank
Toronto, ON
The Director, Artificial Intelligence Risk Management & Governance leads the enterprise approach to identifying, assessing, and controlling risks arising from the use of artificial…
Added 17 mins ago
E
Registered Practical Nurse (RPN) – Full Time (FT) - York
Extendicare
Sudbury, ON · LTC - York (York St.)
- Full-time
Reporting to the Director of Care or Director of Health & Wellness, the Licensed Practical
Added 17 mins ago
E
Registered Practical Nurse - Casual
Extendicare
Brampton, ON · LTC - Brampton (McLaughlin Rd.)
- Part-time
Reporting to the Director of Care, the Registered Practical Nurse (RPN) is responsible for providing planned, patient-oriented, goal-directed nursing care in accordance with the provincial…
Added 17 mins ago
OR
Retail Field Trainer
OSL Retail Services Inc
Vancouver, BC
- Other
We are seeking a Retail Field Trainer. Reporting Customer Experience Manager, our ideal candidate is responsible for executing and continuously improve training programs that support…
Added 17 mins ago
Concepteur.trice de la qualité / Quality Designer
Electronic Arts
Montreal, QC
Experience using customer data to validate quality and guide testing
Added 17 mins ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly…
Added 17 mins ago
PB
Account Executive, Group Business
Pacific Blue Cross
Burnaby, BC
- $73,600 to $110,400 CAD / year
- Full-time
…projects, processes, and solutions that support both the client experience and operational…
Added 17 mins ago
T
Customer Success Manager, Scaled Programs (B2B SaaS)
ThoughtFarmer
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Investigate new AI tools and identify opportunities to implement them to help streamline customer experience
Added 32 mins ago
GE
Team Leader - Assistance Services
Global Excel Management
Montreal, QC · Sherbrooke, QC
- Other
Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing…
Added 32 mins ago
D
Director
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
A minimum of ten years of relevant experience
Added 32 mins ago
GT
Manager, IT Vendor Performance & IT Audit
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 32 mins ago
D
Senior Manager, Data Analytics
Docebo
Remote, Canada
- $121,700 to $162,300 CAD / year
- Full-time
- Remote
…that fuel execution across Docebo. Reporting directly to the Director of Data, you will serve as a vital bridge between our Core Data team and executive business leaders across North…
Added 32 mins ago
B
Digital Operations Manager, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
Reporting to the Director, Digital Operations & Engagement, the Digital Operations Manager runs day-to-day digital operations and publishing for BMO Global Asset Management (BMO GAM). That…
Added 32 mins ago
HE
Operations Manager
Hotel Equities Group, LLC
Bracebridge, ON
- Full-time
…standards, and contributes to an exceptional guest and associate…
Added 32 mins ago
A
Housekeeping Operations Manager
AccorHotel
Jasper, AB
- Full-time
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge - where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded…
Added 47 mins ago
Planning Manager - FAL
Westerkirk
Calgary, AB
Reporting to the Director, Demand Management, the Line Logistics / Planning Manager is responsible for overseeing all aspects of logistics and planning within the manufacturing operations.…
Added 47 mins ago
C
Director Operations & Sales- Ontario East (North GTA)
Chartwell
Mississauga, ON
- Full-time
The role of the Director, Operations & Sales, is to oversee and support the General Managers, within a defined portfolio of retirement residences, to meet/exceed their four key results…
Added 47 mins ago
C
Director Operations & Sales- Southwestern Ontario (Cambridge/Waterloo)
Chartwell
Mississauga, ON
- Full-time
The role of the Director, Operations & Sales, is to oversee and support the General Managers, within a defined portfolio of retirement residences, to meet/exceed their four key results…
Added 47 mins ago
WR
Switchboard Operator
Windsor Regional Hospital
Windsor, ON
- Full-time
Reporting to the Director, Guest Services/Clinical Nutrition or designate, the Switchboard Operator is responsible for receiving and dispatching all calls to the hospital switchboard…
Added 48 mins ago
TU
Communications Officer, Recruitment (Marketing & Communications)
Trent University
Peterborough, ON
- $79,431 to $88,222 CAD / year
- Full-time
Reporting to the Assistant Director of Recruitment Marketing & Communications, the Communications Officer for Recruitment is a key member of the University’s central marketing and…

ThoughtFarmer

Customer Success Manager, Scaled Programs (B2B SaaS)

Vancouver, BC, Canada

$75,000 to $90,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $90,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Experience: 3 years or more of experience in Customer Success within SaaS.
Posting language: English
Posted: Nov 9, 2026

Original job description

Location: Hybrid (Metro Vancouver)

Type: Full-time

Reports to: Director of Customer Success

Ready to lead the next generation of the ThoughtFarmer customer journey?

We're proud of our 100% support rating at ThoughtFarmer and the rave reviews clients give us for our amazing customer service. This year we moved our smaller customers to a scaled, digital-first model so they get timely, useful help without waiting for a meeting. The model is up and running, and it's early. We're looking for a Scaled Customer Success Manager to own it and make it great.

You'll split your time between onboarding new customers live, guiding them through their intranet launch. The rest is building and running the programs, content and health signals that keep your segment of customers successful without the need to regularly book 1:1 calls.

What’s ThoughtFarmer?

ThoughtFarmer is an intranet product that helps employees at organizations around the world share knowledge, stay informed, and feel connected. Our vision is to make every great company the best place to work.

What you'll be doing

Guide new customers through onboarding and launch, training them on ThoughtFarmer and pointing them to the right resources.
Execute email drip campaigns and digital nurtures that drive product adoption, feature awareness, and best practices
Curate and create content, including video tutorials, and help centre articles that empower customers to help themselves.
Investigate new AI tools and identify opportunities to implement them to help streamline customer experience
Monitor customer health data at scale to identify "at-risk" accounts and trigger automated or low-touch interventions to improve retention.
Play an active role in the ThoughtFarmer customer community, focusing on participation and peer-to-peer support among our customers.
Co-host one-to-many events, such as virtual office hours or group training sessions, to address common customer questions and needs.
Analyze segment-wide trends to provide the Product and Marketing teams with insights on how to improve the self-service experience.

How you like to work

You are a systems thinker: you love finding ways to automate repetitive tasks
You are data-inspired: you enjoy looking at usage metrics to figure out where customers are successful or where they might be getting stuck.
You are meticulously organized: you work with an exceptional attention to detail.
You are a relationship builder: you have outstanding communication and interpersonal skills

Is this the right fit for you?

A degree helps, but we care more about your ability to engage an audience digitally. Do you have a passion for learning? Are you comfortable using technology to amplify your impact? Do you "get" how to move the needle on retention using digital-first strategies?

Successful candidates have the following traits:

3 years or more of experience in Customer Success within SaaS.
Experience with digital engagement tools such as email automation (such as HubSpot), in-app communication (such as Beamer) and Customer Success platforms (Vitally in particular) is a major plus.
You can write clearly, succinctly, and with a human touch.
You can put yourself in the customer’s shoes to design a journey that feels personal, even when it's automated.

What will give you an edge

Experience with Vitally or another customer success platform
Experience with Beamer or other in-app messaging
Experience creating video tutorials or help centre content
Experience working with intranet, internal communications or employee experience software

What’s it like to work with us?

We believe in treating people well, compensating them fairly, and supporting them to live fulfilled and balanced lives. We offer great extended benefits, flexible time-off, and professional development opportunities for all staff. We want people to feel they can bring their whole selves to work and strive to offer an environment where everybody feels listened-to, welcome, and safe.

We are committed to accessibility and inclusivity and are always working to evolve and improve our practices as we learn. If you require any accommodation during the recruitment process, please let us know.

Hybrid work environment

We trust our team to do great work from wherever they're most productive. Remote-first by design, with flexibility built in, not bolted on.

ThoughtFarmer embraces a hybrid work model, allowing our team members to balance the flexibility of working from home with the benefits of in-person collaboration. All staff - remote or local - enjoy a quarterly home office allowance that they can use to buy whatever they need to be productive outside the office.

You will join the team in our Vancouver office two days a week, with the flexibility to work remotely the rest of the time.

Compensation & benefits

The salary range for this role is $75,000-$90,000 which is dependent on level of experience
Comprehensive extended health benefits plan
Paid and banked overtime pay
Home office allowance
Learning and development allowance
Monthly staff events (in-person and online)
Birthday gifts
Paid volunteer opportunities
Celebrating differences and equal access to opportunity

How to apply

Send a cover letter and your resume in PDF format to careers@thoughtfarmer.com.

To help make the process smoother for everyone, please include the job title and your name in the subject line.

As part of your application, please briefly describe an automated customer journey or program you built or ran, and what it changed.

Only candidates that meet the minimum requirements will be considered. No phone calls please. Applicants must be eligible to work in Canada. High-five if you read and adhere to the small print.

Apply About employer

More about this job

Responsibilities

Lead live onboarding and launch for new customers, while building and operating digital-first programs, campaigns, and self-service content that support customer adoption and retention at scale. Monitor customer health and segment trends, coordinate low-touch interventions and community activities, and share insights with Product and Marketing.

Requirements

Candidates need at least three years of Customer Success experience in SaaS, strong written and interpersonal communication, and the ability to design personalized digital customer journeys. Experience with email automation, in-app messaging, or customer success platforms - especially HubSpot, Beamer, or Vitally - is an advantage; a degree may help but is not required.

Skills

Customer Success
SaaS
Customer Onboarding
Digital Customer Engagement
Email Automation
In-App Messaging
Customer Success Platforms
Customer Health Monitoring
Retention Strategies
Content Creation
Video Tutorials
Help Center Content
Data Analysis
Process Automation
Customer Communication
Community Engagement

Benefits

Extended Health Benefits
Flexible Time Off
Professional Development Opportunities
Paid and Banked Overtime
Home Office Allowance
Learning and Development Allowance
Monthly Staff Events
Birthday Gifts
Paid Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Scaled Customer Success
Digital-First Customer Journey
Customer Onboarding
Product Adoption
Email Drip Campaigns
Digital Nurtures
HubSpot
Beamer
Vitally
Customer Success Platform
In-App Communication
Customer Health Data
Retention
Automated Interventions
Self-Service Experience
Help Center Articles
Video Tutorials
Artificial Intelligence
Customer Community
Peer-to-Peer Support
Virtual Office Hours
Group Training
Usage Metrics
Intranet Software
Internal Communications
Employee Experience Software

Report this job