Find work in Canada.

631,782 jobs across our Canadian network. How we count

Jobs in Canada

26+ jobs

Email me new jobs Save this search

Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Strong understanding of Agile metrics and analytics, including maintenance of Scrum artifacts such as burndown charts.
Added just now
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added just now
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added just now
A
Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON
- Full-time
Support leadership meetings, staff meetings, All Hands, manager calls, planning sessions, and employee & business reviews by helping capture notes, document action items, and track…
Added just now
RN
Digital Marketing Specialist
Rapid Novor
Kitchener, ON
- Full-time
Manage digital marketing analytics and conversion tracking using Google Analytics (GA4), Google Tag Manager, Google Ads, and other relevant tools.
Added just now
BH
Product Owner – SAP SuccessFactors (HR Technology)
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
…capabilities, such as Learning, Compensation and Workforce Analytics, against business value and…
Added just now
S
Public Health Technologist, Translational Research in Microbiology
Sanya’k̓ula
Vancouver, BC
- Full-time
…required from the Supervisor, Section Head, Laboratory Operations Manager, or program Head/Medical Director to conclude customer service…
Added 14 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
The Sales Initiatives Manager will be an enabler of system-wide focus on exceeding our customers’ expectations, supported by eﬃcient & eﬀective sales operations. The role will collaborate…
Added 14 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
The Sales Initiatives Manager will be an enabler of system-wide focus on exceeding our customers’ expectations, supported by eﬃcient & eﬀective sales operations. The role will collaborate…
Added 14 mins ago
Senior Manager, Executive Reporting & Advisory
Scotiabank
Toronto, ON
The Senior Manager, Tech Executive Reporting & Board Advisory, is the driving force behind how ScotiaTech shows up to the Board, the CEO, and senior leaders across Technology. Accountable…
Added 14 mins ago
T
Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Deputy Program Manager (DPM) – Program Enablement who will be accountable for defining and executing the strategic digital transformation vision and roadmap for…
Added 14 mins ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
…listeners, backend pools, custom rules, and TLS, as well as Traffic Manager profiles for multi-region routing and…
Added 14 mins ago
TO
Media Campaign Manager
Triumphs of Talent
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Added 14 mins ago
TA
Systems Analyst - ( Shift 8:30 am to 5:00 pm)
The Authentic T-Shirt Company® /SanMar Canada
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Reporting directly to the IT Service Manager, the Systems Analyst-IT Operations is responsible for maintaining and supporting office and warehouse systems through user support and hands-on…
Added 14 mins ago
MM
Senior Financial Accountant
Mohawk Medbuy Corporation
Burlington, ON
- Full-time
The Senior Financial Accountant (SFA) is a pivotal role in Financial Services. Reporting to the Manager, Finance, the SFA ensures the accuracy and integrity of the organization’s financial…
Added 14 mins ago
T
Customer Success Manager, Scaled Programs (B2B SaaS)
ThoughtFarmer
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
…and it's early. We're looking for a Scaled Customer Success Manager to own it and make it…
Added 14 mins ago
CO
Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
…Analyst positions for a two (2) year term. Reporting to the Manager, Enterprise Platforms, you will be involved in complex analytical and programming work in response to a wide range of…
Added 29 mins ago
GT
Manager, IT Vendor Performance & IT Audit
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of…
Added 29 mins ago
D
Senior Manager, Data Analytics
Docebo
Remote, Canada
- $121,700 to $162,300 CAD / year
- Full-time
- Remote
As our Senior Manager of Data Analytics, you will be the ultimate data storyteller, transforming complex data landscapes into clear, company-wide strategies that fuel execution across…
Added 29 mins ago
B
Digital Operations Manager, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
Reporting to the Director, Digital Operations & Engagement, the Digital Operations Manager runs day-to-day digital operations and publishing for BMO Global Asset Management (BMO GAM). That…
Added 29 mins ago
B
Manager, Strategic Programs and Partnerships
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Strategic Programs & Partnerships is responsible for advancing key strategic initiatives that support client experience, digital transformation, risk management, and portfolio…
Added 29 mins ago
B
Marketing Data & AI Analyst Student (Winter 2027)
BlackBerry
Waterloo, ON
- Full-time
Experience with Google Analytics and Google Tag Manager
Added 44 mins ago
CO
Application Analyst
City of Burlington
SIMS Square
- Full-time
Reporting to the Manager, Digital Applications, the Application Analyst is responsible for the implementation, support, and continuous improvement of corporate and departmental business…
Added 44 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Reporting to the Digital Analytics Manager, the Specialist ensures that customer data provided by Enterprise Data team is accurately mapped, standardized, unified, and made activation‑ready…
Added 44 mins ago
Senior Analyst, ISO 20022 COE
Payments Canada
Toronto, ON · Ottawa, ON
Reporting to the Manager, ISO 20022 COE, the Senior Analyst (Senior Technical SME) acts as the primary technical anchor and subject matter expert for ISO 20022 messaging standards across…
Added 44 mins ago
(2027 Graduates) Senior Associate - Management Advisory (Energy Practice) - Canada
Charles River Associates
Toronto, ON
…proceedings, financial or power system modeling, optimization, data analytics, or programming is valuable. We assess these capabilities in the context of each candidate’s background and…

ThoughtFarmer

Customer Success Manager, Scaled Programs (B2B SaaS)

Vancouver, BC, Canada

$75,000 to $90,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $90,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Experience: 3 years or more of experience in Customer Success within SaaS.
Posting language: English
Posted: Nov 9, 2026

Original job description

Location: Hybrid (Metro Vancouver)

Type: Full-time

Reports to: Director of Customer Success

Ready to lead the next generation of the ThoughtFarmer customer journey?

We're proud of our 100% support rating at ThoughtFarmer and the rave reviews clients give us for our amazing customer service. This year we moved our smaller customers to a scaled, digital-first model so they get timely, useful help without waiting for a meeting. The model is up and running, and it's early. We're looking for a Scaled Customer Success Manager to own it and make it great.

You'll split your time between onboarding new customers live, guiding them through their intranet launch. The rest is building and running the programs, content and health signals that keep your segment of customers successful without the need to regularly book 1:1 calls.

What’s ThoughtFarmer?

ThoughtFarmer is an intranet product that helps employees at organizations around the world share knowledge, stay informed, and feel connected. Our vision is to make every great company the best place to work.

What you'll be doing

Guide new customers through onboarding and launch, training them on ThoughtFarmer and pointing them to the right resources.
Execute email drip campaigns and digital nurtures that drive product adoption, feature awareness, and best practices
Curate and create content, including video tutorials, and help centre articles that empower customers to help themselves.
Investigate new AI tools and identify opportunities to implement them to help streamline customer experience
Monitor customer health data at scale to identify "at-risk" accounts and trigger automated or low-touch interventions to improve retention.
Play an active role in the ThoughtFarmer customer community, focusing on participation and peer-to-peer support among our customers.
Co-host one-to-many events, such as virtual office hours or group training sessions, to address common customer questions and needs.
Analyze segment-wide trends to provide the Product and Marketing teams with insights on how to improve the self-service experience.

How you like to work

You are a systems thinker: you love finding ways to automate repetitive tasks
You are data-inspired: you enjoy looking at usage metrics to figure out where customers are successful or where they might be getting stuck.
You are meticulously organized: you work with an exceptional attention to detail.
You are a relationship builder: you have outstanding communication and interpersonal skills

Is this the right fit for you?

A degree helps, but we care more about your ability to engage an audience digitally. Do you have a passion for learning? Are you comfortable using technology to amplify your impact? Do you "get" how to move the needle on retention using digital-first strategies?

Successful candidates have the following traits:

3 years or more of experience in Customer Success within SaaS.
Experience with digital engagement tools such as email automation (such as HubSpot), in-app communication (such as Beamer) and Customer Success platforms (Vitally in particular) is a major plus.
You can write clearly, succinctly, and with a human touch.
You can put yourself in the customer’s shoes to design a journey that feels personal, even when it's automated.

What will give you an edge

Experience with Vitally or another customer success platform
Experience with Beamer or other in-app messaging
Experience creating video tutorials or help centre content
Experience working with intranet, internal communications or employee experience software

What’s it like to work with us?

We believe in treating people well, compensating them fairly, and supporting them to live fulfilled and balanced lives. We offer great extended benefits, flexible time-off, and professional development opportunities for all staff. We want people to feel they can bring their whole selves to work and strive to offer an environment where everybody feels listened-to, welcome, and safe.

We are committed to accessibility and inclusivity and are always working to evolve and improve our practices as we learn. If you require any accommodation during the recruitment process, please let us know.

Hybrid work environment

We trust our team to do great work from wherever they're most productive. Remote-first by design, with flexibility built in, not bolted on.

ThoughtFarmer embraces a hybrid work model, allowing our team members to balance the flexibility of working from home with the benefits of in-person collaboration. All staff - remote or local - enjoy a quarterly home office allowance that they can use to buy whatever they need to be productive outside the office.

You will join the team in our Vancouver office two days a week, with the flexibility to work remotely the rest of the time.

Compensation & benefits

The salary range for this role is $75,000-$90,000 which is dependent on level of experience
Comprehensive extended health benefits plan
Paid and banked overtime pay
Home office allowance
Learning and development allowance
Monthly staff events (in-person and online)
Birthday gifts
Paid volunteer opportunities
Celebrating differences and equal access to opportunity

How to apply

Send a cover letter and your resume in PDF format to careers@thoughtfarmer.com.

To help make the process smoother for everyone, please include the job title and your name in the subject line.

As part of your application, please briefly describe an automated customer journey or program you built or ran, and what it changed.

Only candidates that meet the minimum requirements will be considered. No phone calls please. Applicants must be eligible to work in Canada. High-five if you read and adhere to the small print.

Apply About employer

More about this job

Responsibilities

Lead live onboarding and launch for new customers, while building and operating digital-first programs, campaigns, and self-service content that support customer adoption and retention at scale. Monitor customer health and segment trends, coordinate low-touch interventions and community activities, and share insights with Product and Marketing.

Requirements

Candidates need at least three years of Customer Success experience in SaaS, strong written and interpersonal communication, and the ability to design personalized digital customer journeys. Experience with email automation, in-app messaging, or customer success platforms - especially HubSpot, Beamer, or Vitally - is an advantage; a degree may help but is not required.

Skills

Customer Success
SaaS
Customer Onboarding
Digital Customer Engagement
Email Automation
In-App Messaging
Customer Success Platforms
Customer Health Monitoring
Retention Strategies
Content Creation
Video Tutorials
Help Center Content
Data Analysis
Process Automation
Customer Communication
Community Engagement

Benefits

Extended Health Benefits
Flexible Time Off
Professional Development Opportunities
Paid and Banked Overtime
Home Office Allowance
Learning and Development Allowance
Monthly Staff Events
Birthday Gifts
Paid Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Scaled Customer Success
Digital-First Customer Journey
Customer Onboarding
Product Adoption
Email Drip Campaigns
Digital Nurtures
HubSpot
Beamer
Vitally
Customer Success Platform
In-App Communication
Customer Health Data
Retention
Automated Interventions
Self-Service Experience
Help Center Articles
Video Tutorials
Artificial Intelligence
Customer Community
Peer-to-Peer Support
Virtual Office Hours
Group Training
Usage Metrics
Intranet Software
Internal Communications
Employee Experience Software

Report this job