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Added 11 mins ago
TP
Student Associate - Maintenance
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.
Added 11 mins ago
CT
Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
Lead performance analysis and reporting, helping to shape strategy, channel development, and organic content based on data-driven insights.
Added 11 mins ago
IC
Shift Lead
Insomnia Cookies
Toronto, ON
- Part-time
…coaching teammates and keeping the bakery running smoothly, you'll lead by example every…
Added 11 mins ago
O
Test Engineer
onsemi
Burlington, ON
- Full-time
Engage with cross functional NPD teams to coordinate Product Development from initial Prototype to Production Launch
Added 11 mins ago
SA
Research Scientist - Plastic Welding & Industrial Automation
SPM Automation
Windsor, ON
- Full-time
…supporting implementation. You will help shape SPM’s laser-welding product roadmap, translate customer requirements into development priorities, and advance promising technologies toward…
Added 11 mins ago
M
Solution Architect, Technology Transformation
Manulife
Toronto, ON
- Full-time
Partner with product owners, business analysts, engineers, and technology leaders to translate business needs into clear technical solutions and architecture designs.
Added 11 mins ago
P
Mechanical Assembler
Powell
Acheson, AB
- Full-time
Ensures quality by following standard work instructions and identifying any potential risks to product quality.
Added 11 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 11 mins ago
BH
Senior SAP Functional Solution Architect / Solution Lead
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Lead fit-to-standard workshops, favouring SAP standard and clean-core principles over customization.
Added 11 mins ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
As an Associate Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 25 mins ago
A
Epic Certified Clinical & myChart Applications Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
Depending on the client engagement, the Epic Clinical Certified Consultant / Team Lead will be responsible for collaborating with Accenture team, software vendor team, and client in the…
Added 25 mins ago
GM
Maintenance Supervisor
General Motors
Oshawa, ON
- Full-time
Interested in joining a company where you’ll play a part in selling a product that’s linked to one of the most passionate buying experiences a person can have? Or a culture where your ideas…
Added 25 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 25 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 25 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 25 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 25 mins ago
VS
Senior NPI Process Manufacturing Engineer
VIAVI Solutions
Ottawa, ON
- Full-time
Lead the development, optimization and documentation of manufacturing processes for new product introductions (NPIs) from concept through mass production.
Added 25 mins ago
VA
Production Engineer
Väderstad AB
Langbank, SK
- Full-time
Strong working knowledge of, Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP)
Added 25 mins ago
T
Senior Manager, Release and Deployment - Credit
TD
Toronto, ON
- Full-time
TD is seeking a Senior Manager, Release & Deployment to lead how technology change is planned, governed, and safely deployed across the Credit Platform. Reporting to the AVP, Platform…
Added 25 mins ago
LM
AVP or VP, Distribution
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
…model that drives coordination and consistency across regions, product lines and our trading…
Added 25 mins ago
HR
Beauty Advisor- Floater
Holt Renfrew
Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 25 mins ago
Packaging Specialist - Longueuil
Lactalis
Longueuil, QC
Lead the technical development and execution of packaging initiatives by designing and conducting packaging qualification and validation trials for all new products in support of innovation…
Added 25 mins ago
CM
Business Development Presentative
Canada Masq Corporation
ON · Ontario, Canada
- Full-time
- Use AI and lead generation tools (e.g., Apollo, Sales Navigator, LinkedIn) to find prospects and improve outreach
Added 25 mins ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
…home base is Platform Engineering, but your remit covers every product family that consumes platform…
Added 25 mins ago
SO
Business Lead
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Business Lead you will provide business leadership and expertise for the development, implementation and management of strategies, plans and systems from multiple program areas.

ThoughtFarmer

Customer Success Manager, Scaled Programs (B2B SaaS)

Vancouver, BC, Canada

$75,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $90,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Experience: 3 years or more of experience in Customer Success within SaaS.
Posting language: English
Posted: Nov 9, 2026

Original job description

Location: Hybrid (Metro Vancouver)

Type: Full-time

Reports to: Director of Customer Success

Ready to lead the next generation of the ThoughtFarmer customer journey?

We're proud of our 100% support rating at ThoughtFarmer and the rave reviews clients give us for our amazing customer service. This year we moved our smaller customers to a scaled, digital-first model so they get timely, useful help without waiting for a meeting. The model is up and running, and it's early. We're looking for a Scaled Customer Success Manager to own it and make it great.

You'll split your time between onboarding new customers live, guiding them through their intranet launch. The rest is building and running the programs, content and health signals that keep your segment of customers successful without the need to regularly book 1:1 calls.

What’s ThoughtFarmer?

ThoughtFarmer is an intranet product that helps employees at organizations around the world share knowledge, stay informed, and feel connected. Our vision is to make every great company the best place to work.

What you'll be doing

Guide new customers through onboarding and launch, training them on ThoughtFarmer and pointing them to the right resources.
Execute email drip campaigns and digital nurtures that drive product adoption, feature awareness, and best practices
Curate and create content, including video tutorials, and help centre articles that empower customers to help themselves.
Investigate new AI tools and identify opportunities to implement them to help streamline customer experience
Monitor customer health data at scale to identify "at-risk" accounts and trigger automated or low-touch interventions to improve retention.
Play an active role in the ThoughtFarmer customer community, focusing on participation and peer-to-peer support among our customers.
Co-host one-to-many events, such as virtual office hours or group training sessions, to address common customer questions and needs.
Analyze segment-wide trends to provide the Product and Marketing teams with insights on how to improve the self-service experience.

How you like to work

You are a systems thinker: you love finding ways to automate repetitive tasks
You are data-inspired: you enjoy looking at usage metrics to figure out where customers are successful or where they might be getting stuck.
You are meticulously organized: you work with an exceptional attention to detail.
You are a relationship builder: you have outstanding communication and interpersonal skills

Is this the right fit for you?

A degree helps, but we care more about your ability to engage an audience digitally. Do you have a passion for learning? Are you comfortable using technology to amplify your impact? Do you "get" how to move the needle on retention using digital-first strategies?

Successful candidates have the following traits:

3 years or more of experience in Customer Success within SaaS.
Experience with digital engagement tools such as email automation (such as HubSpot), in-app communication (such as Beamer) and Customer Success platforms (Vitally in particular) is a major plus.
You can write clearly, succinctly, and with a human touch.
You can put yourself in the customer’s shoes to design a journey that feels personal, even when it's automated.

What will give you an edge

Experience with Vitally or another customer success platform
Experience with Beamer or other in-app messaging
Experience creating video tutorials or help centre content
Experience working with intranet, internal communications or employee experience software

What’s it like to work with us?

We believe in treating people well, compensating them fairly, and supporting them to live fulfilled and balanced lives. We offer great extended benefits, flexible time-off, and professional development opportunities for all staff. We want people to feel they can bring their whole selves to work and strive to offer an environment where everybody feels listened-to, welcome, and safe.

We are committed to accessibility and inclusivity and are always working to evolve and improve our practices as we learn. If you require any accommodation during the recruitment process, please let us know.

Hybrid work environment

We trust our team to do great work from wherever they're most productive. Remote-first by design, with flexibility built in, not bolted on.

ThoughtFarmer embraces a hybrid work model, allowing our team members to balance the flexibility of working from home with the benefits of in-person collaboration. All staff - remote or local - enjoy a quarterly home office allowance that they can use to buy whatever they need to be productive outside the office.

You will join the team in our Vancouver office two days a week, with the flexibility to work remotely the rest of the time.

Compensation & benefits

The salary range for this role is $75,000-$90,000 which is dependent on level of experience
Comprehensive extended health benefits plan
Paid and banked overtime pay
Home office allowance
Learning and development allowance
Monthly staff events (in-person and online)
Birthday gifts
Paid volunteer opportunities
Celebrating differences and equal access to opportunity

How to apply

Send a cover letter and your resume in PDF format to careers@thoughtfarmer.com.

To help make the process smoother for everyone, please include the job title and your name in the subject line.

As part of your application, please briefly describe an automated customer journey or program you built or ran, and what it changed.

Only candidates that meet the minimum requirements will be considered. No phone calls please. Applicants must be eligible to work in Canada. High-five if you read and adhere to the small print.

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More about this job

Responsibilities

Lead live onboarding and launch for new customers, while building and operating digital-first programs, campaigns, and self-service content that support customer adoption and retention at scale. Monitor customer health and segment trends, coordinate low-touch interventions and community activities, and share insights with Product and Marketing.

Requirements

Candidates need at least three years of Customer Success experience in SaaS, strong written and interpersonal communication, and the ability to design personalized digital customer journeys. Experience with email automation, in-app messaging, or customer success platforms - especially HubSpot, Beamer, or Vitally - is an advantage; a degree may help but is not required.

Skills

Customer Success
SaaS
Customer Onboarding
Digital Customer Engagement
Email Automation
In-App Messaging
Customer Success Platforms
Customer Health Monitoring
Retention Strategies
Content Creation
Video Tutorials
Help Center Content
Data Analysis
Process Automation
Customer Communication
Community Engagement

Benefits

Extended Health Benefits
Flexible Time Off
Professional Development Opportunities
Paid and Banked Overtime
Home Office Allowance
Learning and Development Allowance
Monthly Staff Events
Birthday Gifts
Paid Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Scaled Customer Success
Digital-First Customer Journey
Customer Onboarding
Product Adoption
Email Drip Campaigns
Digital Nurtures
HubSpot
Beamer
Vitally
Customer Success Platform
In-App Communication
Customer Health Data
Retention
Automated Interventions
Self-Service Experience
Help Center Articles
Video Tutorials
Artificial Intelligence
Customer Community
Peer-to-Peer Support
Virtual Office Hours
Group Training
Usage Metrics
Intranet Software
Internal Communications
Employee Experience Software

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