Senior ServiceNow Release Management Consultant
- Toronto, ON, Canada
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Job Description
We are seeking a Senior ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow configuration, and enterprise Release Management.
- Hands-on experience with ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions is essential.
- Strong expertise in ServiceNow administration, customization, Flow Designer, Business Rules, Client Scripts, UI Policies, workflows, dashboards, and reporting.
- Experience integrating ServiceNow with Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, and CI/CD pipelines using APIs and integration technologies.
- Proven ability to establish release governance, release calendars, planning and scheduling, risk assessments, dependency management, and deployment coordination.
- Strong knowledge of ITIL, ITSM best practices, SDLC, enterprise service management, and cloud-based technology environments.
- Experience assessing current-state processes, developing future-state operating models, and improving release governance and automation.
- Excellent stakeholder management, requirements gathering, solution testing, documentation, training, and knowledge-transfer skills.
- Required Certification: ServiceNow Certified System Administrator (CSA); public-sector experience is preferred.
More about this job
Responsibilities
Configure and customize ServiceNow release management solutions, integrating them with Change Management, CMDB, SPM, DevOps tools, and CI/CD pipelines. Establish release governance and processes for planning, scheduling, risk and dependency management, deployment coordination, and automation improvements.
Requirements
Requires extensive ITSM, ServiceNow, and enterprise Release Management experience, including hands-on experience with ServiceNow DPRM or an equivalent solution. Requires ServiceNow Certified System Administrator certification, strong stakeholder and documentation skills, and experience with ITIL, SDLC, process improvement, testing, training, and knowledge transfer; public-sector experience is preferred.
Skills
- ServiceNow Administration
- Release Management
- IT Service Management
- ServiceNow Configuration
- Flow Designer
- Business Rules
- Client Scripts
- UI Policies
- Workflow Configuration
- Dashboards and Reporting
- Change Management
- DevOps and CI/CD Integration
- ITIL
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Consulting
- Management & Leadership
- Software
- Government & Public Sector
Keywords
- ServiceNow
- Release Management
- IT Service Management
- ITSM
- DPRM
- ServiceNow Certified System Administrator
- CSA
- Flow Designer
- Business Rules
- Client Scripts
- UI Policies
- Workflows
- Dashboards
- Reporting
- Change Management
- CMDB
- SPM
- DevOps
- CI/CD Pipelines
- APIs
- ITIL
- SDLC
- Release Governance
- Risk Assessment
- Dependency Management
- Deployment Coordination
- Enterprise Service Management
- Process Automation