1 year contract - maternity replacement
Thread Collective, Inc (TCI) is a privately-owned global designer, manufacturer and distributor of apparel. TCI has earned its reputation as a leading North American force in the design, development and distribution of a full range of apparel and accessories. We market products for all genders, to all retail tiers - from mass market merchants to high end department stores, specialty boutiques and sporting goods retailers.
Position Summary:
Thread Collective Inc is looking for a Sales Coordinator/Customer Service Representative to join our team.
Primary Responsibilities:
- Responsible for the daily execution of orders
- Ensure that all customer and vendor orders match
- Orders are processed and entered properly in our system
- Manage any discrepancies and alert the appropriate parties for corrective action
- Managing returns
- Managing sending out samples to customer as per sales team requests
- Working directly with the sales team
- Daily contact with the sales team and buyers of our major customers for modifications of orders
- Managing delivery issues and discrepancies to avert major charge backs and fines from our customers
- Continual evaluation of internal processes to improve productivity
- Allocation of Customer and Vendor orders, production delivery estimates
Qualifications:
- Minimum of 2 years’ experience in customer service (Apparel Industry experience)
- Experience with retailers like Costco
- Experience with Momentis and web orders
- Strong time management skills
- Proficient in basic MSOffice software;
Job Types: Full-time, Contract
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
