Closed listing
Sales Coordinator (Maternity Replacement)
- Montreal, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- Minimum of 2 years’ experience in customer service (Apparel Industry experience)
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
1 year contract - maternity replacement
Thread Collective, Inc (TCI) is a privately-owned global designer, manufacturer and distributor of apparel. TCI has earned its reputation as a leading North American force in the design, development and distribution of a full range of apparel and accessories. We market products for all genders, to all retail tiers - from mass market merchants to high end department stores, specialty boutiques and sporting goods retailers.
Position Summary:
Thread Collective Inc is looking for a Sales Coordinator/Customer Service Representative to join our team.
Primary Responsibilities:
- Responsible for the daily execution of orders
- Ensure that all customer and vendor orders match
- Orders are processed and entered properly in our system
- Manage any discrepancies and alert the appropriate parties for corrective action
- Managing returns
- Managing sending out samples to customer as per sales team requests
- Working directly with the sales team
- Daily contact with the sales team and buyers of our major customers for modifications of orders
- Managing delivery issues and discrepancies to avert major charge backs and fines from our customers
- Continual evaluation of internal processes to improve productivity
- Allocation of Customer and Vendor orders, production delivery estimates
Qualifications:
- Minimum of 2 years’ experience in customer service (Apparel Industry experience)
- Experience with retailers like Costco
- Experience with Momentis and web orders
- Strong time management skills
- Proficient in basic MSOffice software;
Job Types: Full-time, Contract
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
More about this job
Responsibilities
Coordinate daily customer and vendor orders, ensuring they match and are accurately processed, while resolving discrepancies, returns, and delivery issues. Support the sales team by coordinating customer samples, order modifications, allocations, and production delivery estimates, and identify ways to improve internal processes.
Requirements
Applicants need at least two years of customer service experience, including experience in the apparel industry. Experience with retailers such as Costco, Momentis, and web orders is sought, along with strong time management and basic Microsoft Office proficiency.
Skills
- Customer Service
- Order Processing
- Order Management
- Discrepancy Resolution
- Returns Management
- Sample Coordination
- Sales Team Coordination
- Buyer Communication
- Delivery Issue Management
- Process Improvement
- Order Allocation
- Production Delivery Estimation
- Time Management
- Microsoft Office
- Momentis
- Web Orders
Benefits
- Casual Dress
- Company Events
- Dental Care
- Disability Insurance
- Employee Assistance Program
- Extended Health Care
- Life Insurance
- On-Site Parking
- Paid Time Off
- Vision Care
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Retail
- Administrative
- Logistics
Keywords
- Apparel
- Retail
- Customer Service
- Sales Coordination
- Order Processing
- Customer Orders
- Vendor Orders
- Order Management
- Order Discrepancies
- Returns
- Sample Coordination
- Sales Team
- Retail Buyers
- Order Modifications
- Delivery Issues
- Chargebacks
- Process Improvement
- Order Allocation
- Production Delivery Estimates
- Costco
- Momentis
- Web Orders
- Microsoft Office
- Time Management