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Added 3 mins ago
Manager of P25 Radio Operations
Department of Forestry, Agriculture and Lands
St. John's, NL
The Manager of P25 Radio Operations is a technical leadership position responsible for leading the administration, support, and ongoing operation of the Province Wide Radio System, the…
Added 13 mins ago
S
Senior Manager - Systems Assurance
SYSTRA
Toronto, ON
- Full-time
This role is for Go Expansion program associated with the Delivery Partners for Metrolinx
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Senior Manager - Systems Requirements
SYSTRA
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- Full-time
The Senior Manager, Systems Engineering Management (Requirements) is responsible for leading requirements management activities across the GO Expansion program and ensuring effective…
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OCS Design Delivery - Senior Manager
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Toronto, ON
- Full-time
The role is for Go Expansion Program and associated with Delivery Partners for Metrolinx. Selected candidate will lead and manage the design, for Electrification Systems. (POS /OCS)
Added 13 mins ago
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Conventional Signalling Director
SYSTRA
Toronto, ON
- Full-time
Experience operating at senior leadership level (Programme Manager / Delivery Director or equivalent)
Added 13 mins ago
MI
Intermediate Full-Stack Developer
Method Integration Inc.
Remote, Canada
- $70,000 to $90,000 CAD / year
- Full-time
- Remote
…over time with coaching from the Growth tech lead and your…
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Program Manager, Scotia Place Transition
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Calgary, AB
- Full-time
The Program Manager is responsible for planning, coordinating, and delivering the integrated transition program for Scotia Place. This role ensures all transition activities across…
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Asset Planning Engineer
NORTHWEST TERRITORIES POWER CORPORATION
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…outage investigations, maintenance planning, capital project delivery, and continuous improvement initiatives across the…
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NA
Strategic Sourcing Manager
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Montreal, QC · Nortek Air Solutions-Montreal-Canada
- Full-time
The Strategic Sourcing Manager is a highly visible position that will develop, coordinate, and manage sourcing plans that will create maximum benefits for the business. The Strategic…
Added 13 mins ago
TH
Overnight Order Picker Full Time (CHARLOTTETOWN)
The Home Depot
Charlottetown, PE
- Full-time
Loading delivery vehicles and taking out customers curbside orders, which includes complying with required safety regulations.
Added 28 mins ago
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Directeur(trice) des ventes | Sales Manager
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Montreal, QC
- Full-time
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Added 28 mins ago
Pharmacist - Signing Bonus Available!
CareRx
Victoria, BC
…team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all prescriptions are dispensed accurately and safely while providing…
Added 28 mins ago
Manager - Service Department (Heavy Duty)
Velocity Vehicle Group
Saanichton, BC
Velocity Truck Centres Saanichton BC. has stable, long-term career opportunity available for a Service Manager.
Added 28 mins ago
Material Manager
Mirion
Cambridge, ON
The Material Manager is responsible for overseeing the planning, procurement, shipping, receiving, storage, inventory control, and timely availability of materials required for daily…
Added 28 mins ago
Quality Assurance & Technical Support Specialist
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AB
…Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of…
Added 28 mins ago
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Commis d'entreprot/Shipper-Receiver
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- Full-time
…There is frequent direct interaction with customers requiring delivery of excellent customer…
Added 28 mins ago
VD
Strategic Account Manager, NA
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Quebec, QC
- Full-time
Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction.…
Added 28 mins ago
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Senior Program Manager
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Cambridge, ON
- Full-time
…industries, in their search for an accomplished Senior Program Manager. Reporting to the Division Manager, the Sr. Program Manager will oversee the small Engineering Department, ensuring…
Added 28 mins ago
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Project Coordinator (Civil Construction)
Maple Reinders
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
Support the planning and delivery of heavy civil and industrial type projects under the direction of a Project Manager
Added 28 mins ago
VE
Project Coordinator
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- Full-time
…Coordinator will be responsible for supporting the Project Manager by interfacing with applicable team members to deliver assigned projects. This role is responsible to continuously…
Added 43 mins ago
PS
Project Manager
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
COVE facilitates the technical work on its projects through partners in its ecosystem. The Project Manager oversees that work through delivery, managing vendor relationships, contracts, and…
Added 43 mins ago
NC
Business Automation Developer
NAV CANADA
Ottawa, ON
- Full-time
Participate to the design and delivery of automation and AI-enabled solutions that improve efficiency and user experience.
Added 43 mins ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
Identify, resolve, or escalate service delivery issues and/or complaints
Added 43 mins ago
NC
Instructional Design Support
NAV CANADA
Ottawa, ON
- Full-time
…in-person training) for program and project managers, to ensure delivery of effective training…
Added 43 mins ago
HA
Manager, E,I&C
Halyard and Micon Group
Toronto, ON
- Full-time
Reporting to the Senior Manager, Engineering, the incumbent will be an experienced Electrical or Instrumentation/Controls Engineer responsible for leading and managing the electrical,…

Thrive Career Wellness Platform

Senior Manager, User Engagement

Toronto, ON, Canada

$90,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

About Thrive

Thrive Career Wellness is a company dedicated to helping organizations and their people navigate workforce change. We partner with government agencies, employers, and partners to deliver employment programs, outplacement services, and workforce development solutions across Canada and internationally. We are a purpose-driven organization at a pivotal stage of growth through expanding our government program footprint, deepening our employer partnerships, and building the team to take us there.

The Opportunity

We are looking for a Senior Manager, User Engagement to own how Thrive guides, activates, and supports the people who use our platform, from their first invitation through to the outcomes they achieve. This is a new role and the first dedicated owner of this function.Our participants are going through something real: some have just been laid off, some are early in their careers, some are long-term unemployed, and some are mid-career and looking to upskill. You will inherit existing systems, design journeys for each of these audiences, build and test the communication infrastructure that reduces manual work and frees our participant-facing team to focus on high-value conversations. What you learn about how people engage will also help shape our product and AI experience.

This is a strategic, and hands-on role. You will apply your experience to the evidence we measure, in order to design, test and implement digital systems that can drive user engagement, and positive outcomes.

What You'll Do

Lifecycle Strategy & Journey Design

Design the communication through the entire participant journey - from first invitation through activation, engagement, and outcome, across distinct audiences such as recently laid-off workers, early-career job seekers, long-term unemployed participants, and workers in need of upskilling.
Bring intentionality to every stage: what we say, when we say it, and how we say it to someone in a vulnerable moment.
Apply behavioural insight, including cognitive load, choice architecture, and how people make decisions under stress, to make it easier for participants to take the next step.

Systems & Automation

Own our instance of Intercom, and other communication tools, as a hands-on operator: build, test, and maintain automated sequences, triggers, and messaging.
Reduce manual intervention so our Client Services and delivery teams can spend their time on the conversations that matter most.
Document and maintain the engagement playbooks our teams deliver against.

Data, Measurement & Iteration

Own engagement and activation metrics across our business units and report on what is working.
Design tests with sound methods, including clear comparators and pre/post measurement, and account for external factors when explaining results.
Spot patterns in underperformance and make evidence-based changes without waiting to be asked.

Cross-Functional Partnership

Partner with Customer Success, Product, and Marketing, being clear about what you own and consultative about what you need.
Share participant insights with Product to inform platform and AI design.

What You'll Bring

Meaningful experience engaging audiences who need to be guided, activated, and supported through a hybrid people-led and online platform.
Background at the intersection of communications strategy, CRM systems, and human outcomes, for example in online learning, workforce development or government employment services, health, wellness or benefits platforms, or HR tech, career development, and outplacement.
Deep, hands-on experience with Intercom, including workflows you have configured yourself.
Comfort pulling your own data, spotting patterns, and iterating quickly.
Exceptional, empathetic writing for people navigating job loss or career transition.
A builder's mindset: you are energized by ambiguity and the absence of a playbook, and you create structure rather than waiting for it.

What We Offer

Ownership of a growing function.
Cross-functional visibility and influence on product and platform design.
The expected base salary range for this role is $90,000.00 - $120,000.00 CAD per year.
A collaborative, mission-driven environment where the work you do directly improves outcomes for program participants across Canada and the world.

Our Hiring Commitments

Equal Opportunity

Thrive is an equal opportunity employer. We welcome applications from all qualified candidates and do not discriminate on the basis of any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability. Canadian work experience is not required.

Accommodations

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require an accommodation, please let us know.

Use of Artificial Intelligence

Thrive does not use artificial intelligence to screen, assess, score, or select applicants. All application reviews and hiring decisions are made by people. We may use AI-enabled tools to support administrative parts of the process, such as note-taking and transcription during interviews, and we will let you know before any interview where such a tool is used.

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More about this job

Responsibilities

Own participant engagement strategy and communication journeys from invitation through activation and outcomes, tailoring messaging to different audiences and applying behavioral insights. Operate and improve Intercom and other communication systems, measure engagement results, run tests, maintain playbooks, and share participant insights with Product, Customer Success, and Marketing.

Requirements

Candidates should have meaningful experience guiding and supporting audiences through a combination of online platforms and people-led services, ideally in areas such as workforce development, employment services, health, wellness, HR technology, or career development. They need hands-on Intercom workflow experience, strong data analysis and iteration skills, empathetic writing ability, and a builder’s mindset; no education requirement is stated.

Skills

Lifecycle Strategy
Journey Design
Intercom
CRM Systems
Communication Automation
Workflow Configuration
Engagement Metrics
Data Analysis
Experiment Design
Behavioral Insights
Empathetic Writing
Cross-Functional Collaboration
Customer Success
Product Partnership
Marketing
Playbook Documentation

Visa sponsorship

Not detected in the job text

Keywords

Intercom
CRM Systems
Communication Strategy
Lifecycle Strategy
Participant Journey
User Engagement
Activation
Engagement Metrics
Automated Sequences
Triggers
Messaging
Workflow Configuration
Behavioral Insights
Cognitive Load
Choice Architecture
Data Analysis
Experiment Design
Pre-Post Measurement
Evidence-Based Iteration
Engagement Playbooks
Customer Success
Product Design
AI Experience
Workforce Development
Government Employment Services
Career Development
Outplacement
HR Technology

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