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Added 10 mins ago
SB
Business Development Manager - Business & Education
Simply Business
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
We’re growing and looking for a Business Development Manager who enjoys opening doors, winning new clients and building lasting relationships.
Added 10 mins ago
A
Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
Job Title: Embedded Software Engineering Manager
Added 10 mins ago
TH
Reservations Manager
The Hazelton Hotel
Toronto, ON
- Full-time
The Reservations Manager leads the day-to-day operations and performance of the Reservations Department, ensuring exceptional luxury service while maximizing room revenue through effective…
Added 25 mins ago
A
Performance Coach, Client Care Learning & Development
ATB
Calgary, AB
- Full-time
…care. Your goal is to engage team members throughout their learning journey. You report to the Manager, Client Care Learning & Development, advancing the team's strategic goals through…
Added 25 mins ago
SC
store manager, Duncan, B.C
Starbucks Coffee Company
Duncan, BC
- $59,400 to $78,450 CAD / year
- Full-time
Learning and development programs to fuel your career
Added 25 mins ago
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Senior Product Support Professional
Ericsson
Ottawa, ON
- Full-time
…responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson…
Added 40 mins ago
RM
Clinical Education Coordinator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
Design, deliver, and evaluate educational programs, incorporate adult learning principles while providing feedback, coaching and mentoring.
Added 40 mins ago
CA
Maintenance Technician
Centurion Associates Inc
Ottawa, ON
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 40 mins ago
IT
Manufacturing Quality Specialist
Ideon Technologies
Richmond, BC
- Full-time
You will report to the Manager, Manufacturing and work in a team setting with Manufacturing professionals and Operations team members.
Added 40 mins ago
CG
Chef Manager
Compass Group Canada
Sudbury, ON
- Full-time
In conjunction with the Dietitian, the Chef Manager must ensure the nutritional and therapeutic requirements of the residents are met through menu planning, the development of standardized…
Added 40 mins ago
TN
Sales representative
TA Networks Inc.
Mississauga, ON
- Full-time
…generation of leaders. This means creating best-in-class career and development opportunities for our…
Added 40 mins ago
CC
Team Lead – Safe At Home: Coordinated Hoarding Prevention and Early Intervention
CMHA Calgary
Calgary, AB
- Other
REPORTS TO: Program Manager, Community Care and Peer Initiatives
Added 40 mins ago
UO
Social Media and News Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Marketing and Communications, the Social Media and News Coordinator plays an integral role in UCAM’s mandate to communicate UVic’s vision and achieve its strategic…
Added 40 mins ago
TH
Merchandising Execution Area Supervisor Full-Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
- Full-time
…projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home…
Added 41 mins ago
U
Maintenance Lead - Rexdale
Unilever
ON · Rexdale, ON
- Full-time
The Maintenance Lead role is critical to the development of our factories to World Class, which means zero defects, zero waste and zero losses. The Maintenance Lead role will focus on…
Added 41 mins ago
BT
Territory Sales Manager
Bumper To Bumper Auto Parts
Barrie, ON
- Full-time
We are looking for someone seeking exciting new opportunities as Territory Sales Manager for our thriving team in Barrie, BC. The successful person will be an energetic, customer focused,…
Added 55 mins ago
TS
Institutional Equity Salestrader
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 55 mins ago
EO
Manager, Canada Region
Entrepreneurs' Organization
Canada
- Full-time
…life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values: trust and respect, thirst for learning, think big, be bold, and together we grow,…
Added 55 mins ago
NS
Recreation Therapy Associate - Rehabilitation Services
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Manager of Rehabilitation Services, and under the supervision of a therapist, the Recreation Therapy Associate is a member of the health care team, providing support to…
Added 55 mins ago
T
Enterprise Account Executive
Terminal
Toronto, ON
- $260,000 to $300,000 CAD / year
- Full-time
Added 55 mins ago
CP
Full Stack Solutions Developer
CAAT Pension Plan
Toronto, ON
- Full-time
We are seeking a Full Stack Solution Developer for our Pension Solutions team. Reporting to the Manager, Enterprise Automation, the Full Stack Solutions Developer will collaborate closely…
Added 1 hour ago
GN
Store Associate
Glenlyon Norfolk School
Victoria, BC
- $23 CAD / hour
- Part-time
…emphasizing robust academics, healthy social and emotional development, and inquiry-based, student-centred learning within a supportive community. Guided by the IB framework, we foster…
Added 1 hour ago
BN
Infrastructure Business Development Manager
BYD North America
Toronto, ON
- Full-time
The Infrastructure Business Development Manager is responsible for supporting the planning, partner coordination, and execution of charging network expansion and infrastructure development…
Added 1 hour ago
LM
Field Technician
Leavitt Machinery
Brampton, ON
- Full-time
…achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work…
Added 1 hour ago
OC
Rep., II - Bilingual Cust Supt - OCI
Olympus Corporation
Richmond Hill, ON
- Full-time
Dedicated Training Resources and Learning & Development Programs

Thrive Career Wellness Platform

Senior Manager, User Engagement

Toronto, ON, Canada

$90,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

About Thrive

Thrive Career Wellness is a company dedicated to helping organizations and their people navigate workforce change. We partner with government agencies, employers, and partners to deliver employment programs, outplacement services, and workforce development solutions across Canada and internationally. We are a purpose-driven organization at a pivotal stage of growth through expanding our government program footprint, deepening our employer partnerships, and building the team to take us there.

The Opportunity

We are looking for a Senior Manager, User Engagement to own how Thrive guides, activates, and supports the people who use our platform, from their first invitation through to the outcomes they achieve. This is a new role and the first dedicated owner of this function.Our participants are going through something real: some have just been laid off, some are early in their careers, some are long-term unemployed, and some are mid-career and looking to upskill. You will inherit existing systems, design journeys for each of these audiences, build and test the communication infrastructure that reduces manual work and frees our participant-facing team to focus on high-value conversations. What you learn about how people engage will also help shape our product and AI experience.

This is a strategic, and hands-on role. You will apply your experience to the evidence we measure, in order to design, test and implement digital systems that can drive user engagement, and positive outcomes.

What You'll Do

Lifecycle Strategy & Journey Design

Design the communication through the entire participant journey - from first invitation through activation, engagement, and outcome, across distinct audiences such as recently laid-off workers, early-career job seekers, long-term unemployed participants, and workers in need of upskilling.
Bring intentionality to every stage: what we say, when we say it, and how we say it to someone in a vulnerable moment.
Apply behavioural insight, including cognitive load, choice architecture, and how people make decisions under stress, to make it easier for participants to take the next step.

Systems & Automation

Own our instance of Intercom, and other communication tools, as a hands-on operator: build, test, and maintain automated sequences, triggers, and messaging.
Reduce manual intervention so our Client Services and delivery teams can spend their time on the conversations that matter most.
Document and maintain the engagement playbooks our teams deliver against.

Data, Measurement & Iteration

Own engagement and activation metrics across our business units and report on what is working.
Design tests with sound methods, including clear comparators and pre/post measurement, and account for external factors when explaining results.
Spot patterns in underperformance and make evidence-based changes without waiting to be asked.

Cross-Functional Partnership

Partner with Customer Success, Product, and Marketing, being clear about what you own and consultative about what you need.
Share participant insights with Product to inform platform and AI design.

What You'll Bring

Meaningful experience engaging audiences who need to be guided, activated, and supported through a hybrid people-led and online platform.
Background at the intersection of communications strategy, CRM systems, and human outcomes, for example in online learning, workforce development or government employment services, health, wellness or benefits platforms, or HR tech, career development, and outplacement.
Deep, hands-on experience with Intercom, including workflows you have configured yourself.
Comfort pulling your own data, spotting patterns, and iterating quickly.
Exceptional, empathetic writing for people navigating job loss or career transition.
A builder's mindset: you are energized by ambiguity and the absence of a playbook, and you create structure rather than waiting for it.

What We Offer

Ownership of a growing function.
Cross-functional visibility and influence on product and platform design.
The expected base salary range for this role is $90,000.00 - $120,000.00 CAD per year.
A collaborative, mission-driven environment where the work you do directly improves outcomes for program participants across Canada and the world.

Our Hiring Commitments

Equal Opportunity

Thrive is an equal opportunity employer. We welcome applications from all qualified candidates and do not discriminate on the basis of any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability. Canadian work experience is not required.

Accommodations

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require an accommodation, please let us know.

Use of Artificial Intelligence

Thrive does not use artificial intelligence to screen, assess, score, or select applicants. All application reviews and hiring decisions are made by people. We may use AI-enabled tools to support administrative parts of the process, such as note-taking and transcription during interviews, and we will let you know before any interview where such a tool is used.

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More about this job

Responsibilities

Own participant engagement strategy and communication journeys from invitation through activation and outcomes, tailoring messaging to different audiences and applying behavioral insights. Operate and improve Intercom and other communication systems, measure engagement results, run tests, maintain playbooks, and share participant insights with Product, Customer Success, and Marketing.

Requirements

Candidates should have meaningful experience guiding and supporting audiences through a combination of online platforms and people-led services, ideally in areas such as workforce development, employment services, health, wellness, HR technology, or career development. They need hands-on Intercom workflow experience, strong data analysis and iteration skills, empathetic writing ability, and a builder’s mindset; no education requirement is stated.

Skills

Lifecycle Strategy
Journey Design
Intercom
CRM Systems
Communication Automation
Workflow Configuration
Engagement Metrics
Data Analysis
Experiment Design
Behavioral Insights
Empathetic Writing
Cross-Functional Collaboration
Customer Success
Product Partnership
Marketing
Playbook Documentation

Visa sponsorship

Not detected in the job text

Keywords

Intercom
CRM Systems
Communication Strategy
Lifecycle Strategy
Participant Journey
User Engagement
Activation
Engagement Metrics
Automated Sequences
Triggers
Messaging
Workflow Configuration
Behavioral Insights
Cognitive Load
Choice Architecture
Data Analysis
Experiment Design
Pre-Post Measurement
Evidence-Based Iteration
Engagement Playbooks
Customer Success
Product Design
AI Experience
Workforce Development
Government Employment Services
Career Development
Outplacement
HR Technology

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