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Added 42 mins ago
H
Associate Project Manager/Estimator, Service
Houle
Burnaby, BC
- Full-time
We are recruiting for an Associate Project Manager/ Estimator to join our Service division in the Burnaby office. Here's how your role will strengthen our team.
Added 57 mins ago
FC
Associate, Compensation (12 to 15-month contract)
Fiera Capital
Montreal, QC
- Full-time
Fiera Capital is a global independent asset manager with an entrepreneurial culture and a clear vision: to deliver disciplined, high-conviction investment solutions that create lasting…
Added 3 hours ago
BG
Trade Marketing Representative - Airdrie, AB
Bentoel Group - A Member of British American Tobacco
Airdrie, AB
- Full-time
To comply with and act in accordance with quality systems and procedures in every transaction
Added 3 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Assist in the implementation and administration of Human Resources systems, programs, and process improvements.
Added 6 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 7 hours ago
CW
Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
As a Business Administrative Coordinator, you will work directly alongside our Operations Manager, supporting daily business activities while collaborating with multiple departments across…
Added 7 hours ago
Office Manager
EBC Inc.
Mississauga, ON
We are looking for an Office Manager who shares that philosophy and wants to play a central role in creating an exceptional workplace experience for our employees, clients, partners, and…
Added 11 hours ago
ED
Electrical Foreman
Enersolv Design + Build Ltd.
Burnaby, BC
- Full-time
Reporting to the Project Manager(Electrical), you will be responsible for leading an electrical crew on High Rise construction sites. You will ensure planning, laying out, installing, and…
Added 11 hours ago
WB
Advanced Electrical
Whistler Blackcomb
Whistler, BC
- Temporary
Responsible for high and low-voltage systems on lifts.
Added 13 hours ago
M2
Operations Analyst - Entry to Mid Level
Master 2 Droit International Économique - Paris II Panthéon-Assas
Canada
- Full-time
Maintain accurate operational data, records, and reporting systems.
Added 14 hours ago
Senior Product Design Manager, Payroll
Gusto, Inc.
Toronto, ON
As the Product Design Manager for Payroll, you'll lead design in this senior level position for one of Gusto's most complex and consequential product areas, shaping the future of a product…
Added 16 hours ago
Advanced Electrical
Vail Resorts
Whistler, BC
Responsible for high and low-voltage systems on lifts.
Added 17 hours ago
IL
Talent acquisition specialist (12 month contract)
IPH Limited
Moncton, NB
- Full-time
Collaborate with the Talent Acquisition Manager and HR team on strategic talent acquisition projects and continuous improvement initiatives.
Added 18 hours ago
FL
Talent Acquisition & HR Manager
Falco Logistics
Toronto, ON · North York, ON
- Full-time
…growth and is looking for an experienced Talent Acquisition & HR Manager to help lead this expansion and build the People infrastructure required for the company's next…
Added 18 hours ago
SD
Store Administrator, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Interface / Input charges and payments on account files into Accounts Receivable, ensuring AR system totals match the totals validated from front end systems.
Added 18 hours ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Systemex Automation (SA) – Delivering innovative automation, robotics, control systems, digital manufacturing, and warehouse automation solutions with 24/7 customer support.
Added 19 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 19 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Assist in the implementation and administration of Human Resources systems, programs, and process improvements.
Added 19 hours ago
EG
Collections Operations Manager - Surrey
Emterra Group
Surrey, BC
- Full-time
We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity…
Added 19 hours ago
A
Project Manager
Actalent
Longueuil, QC
- $46 to $56 CAD / hour
- Contract
Experience with Jira or similar project tracking and workflow management systems.
Added 19 hours ago
GL
Senior Payroll Specialist
goeasy Ltd.
Mississauga, ON
- Full-time
…operations while leading process improvements, strengthening our systems and controls, mentoring junior team members, and partnering closely with HR and…
Added 21 hours ago
SW
Administration and Events Coordinator *email to apply*
Sport Wood Buffalo Association
Fort McMurray, AB
- Full-time
Support the Sport Attraction Manager with hosting logistics for tournaments, championships, and other sport tourism events
Added 22 hours ago
W
Recruiter
Wiraa
Canada
- Part-time
…approximately 3 to 6 months. Reporting directly to the Human Resources Manager, the Recruiter will be responsible for managing the full-cycle recruitment process to attract and secure top…
Added 23 hours ago
WB
Senior Administrative Assistant
Whistler Blackcomb
Whistler, BC
- Full-time
To provide direct administrative support to the Guest Services Managers, as well as assistance to the Guest Services assistant manager team.
Added 23 hours ago
ETOBICOKE - QUEENSWAY
Kitchen Stuff Plus
Toronto, ON
Reports to: Store Manager, Assistant Manager, Shift Leader

Thrive Career Wellness Platform

Senior Manager, User Engagement

Toronto, ON, Canada

$90,000 to $120,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

About Thrive

Thrive Career Wellness is a company dedicated to helping organizations and their people navigate workforce change. We partner with government agencies, employers, and partners to deliver employment programs, outplacement services, and workforce development solutions across Canada and internationally. We are a purpose-driven organization at a pivotal stage of growth through expanding our government program footprint, deepening our employer partnerships, and building the team to take us there.

The Opportunity

We are looking for a Senior Manager, User Engagement to own how Thrive guides, activates, and supports the people who use our platform, from their first invitation through to the outcomes they achieve. This is a new role and the first dedicated owner of this function.Our participants are going through something real: some have just been laid off, some are early in their careers, some are long-term unemployed, and some are mid-career and looking to upskill. You will inherit existing systems, design journeys for each of these audiences, build and test the communication infrastructure that reduces manual work and frees our participant-facing team to focus on high-value conversations. What you learn about how people engage will also help shape our product and AI experience.

This is a strategic, and hands-on role. You will apply your experience to the evidence we measure, in order to design, test and implement digital systems that can drive user engagement, and positive outcomes.

What You'll Do

Lifecycle Strategy & Journey Design

Design the communication through the entire participant journey - from first invitation through activation, engagement, and outcome, across distinct audiences such as recently laid-off workers, early-career job seekers, long-term unemployed participants, and workers in need of upskilling.
Bring intentionality to every stage: what we say, when we say it, and how we say it to someone in a vulnerable moment.
Apply behavioural insight, including cognitive load, choice architecture, and how people make decisions under stress, to make it easier for participants to take the next step.

Systems & Automation

Own our instance of Intercom, and other communication tools, as a hands-on operator: build, test, and maintain automated sequences, triggers, and messaging.
Reduce manual intervention so our Client Services and delivery teams can spend their time on the conversations that matter most.
Document and maintain the engagement playbooks our teams deliver against.

Data, Measurement & Iteration

Own engagement and activation metrics across our business units and report on what is working.
Design tests with sound methods, including clear comparators and pre/post measurement, and account for external factors when explaining results.
Spot patterns in underperformance and make evidence-based changes without waiting to be asked.

Cross-Functional Partnership

Partner with Customer Success, Product, and Marketing, being clear about what you own and consultative about what you need.
Share participant insights with Product to inform platform and AI design.

What You'll Bring

Meaningful experience engaging audiences who need to be guided, activated, and supported through a hybrid people-led and online platform.
Background at the intersection of communications strategy, CRM systems, and human outcomes, for example in online learning, workforce development or government employment services, health, wellness or benefits platforms, or HR tech, career development, and outplacement.
Deep, hands-on experience with Intercom, including workflows you have configured yourself.
Comfort pulling your own data, spotting patterns, and iterating quickly.
Exceptional, empathetic writing for people navigating job loss or career transition.
A builder's mindset: you are energized by ambiguity and the absence of a playbook, and you create structure rather than waiting for it.

What We Offer

Ownership of a growing function.
Cross-functional visibility and influence on product and platform design.
The expected base salary range for this role is $90,000.00 - $120,000.00 CAD per year.
A collaborative, mission-driven environment where the work you do directly improves outcomes for program participants across Canada and the world.

Our Hiring Commitments

Equal Opportunity

Thrive is an equal opportunity employer. We welcome applications from all qualified candidates and do not discriminate on the basis of any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability. Canadian work experience is not required.

Accommodations

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require an accommodation, please let us know.

Use of Artificial Intelligence

Thrive does not use artificial intelligence to screen, assess, score, or select applicants. All application reviews and hiring decisions are made by people. We may use AI-enabled tools to support administrative parts of the process, such as note-taking and transcription during interviews, and we will let you know before any interview where such a tool is used.

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More about this job

Responsibilities

Own participant engagement strategy and communication journeys from invitation through activation and outcomes, tailoring messaging to different audiences and applying behavioral insights. Operate and improve Intercom and other communication systems, measure engagement results, run tests, maintain playbooks, and share participant insights with Product, Customer Success, and Marketing.

Requirements

Candidates should have meaningful experience guiding and supporting audiences through a combination of online platforms and people-led services, ideally in areas such as workforce development, employment services, health, wellness, HR technology, or career development. They need hands-on Intercom workflow experience, strong data analysis and iteration skills, empathetic writing ability, and a builder’s mindset; no education requirement is stated.

Skills

Lifecycle Strategy
Journey Design
Intercom
CRM Systems
Communication Automation
Workflow Configuration
Engagement Metrics
Data Analysis
Experiment Design
Behavioral Insights
Empathetic Writing
Cross-Functional Collaboration
Customer Success
Product Partnership
Marketing
Playbook Documentation

Visa sponsorship

Not detected in the job text

Keywords

Intercom
CRM Systems
Communication Strategy
Lifecycle Strategy
Participant Journey
User Engagement
Activation
Engagement Metrics
Automated Sequences
Triggers
Messaging
Workflow Configuration
Behavioral Insights
Cognitive Load
Choice Architecture
Data Analysis
Experiment Design
Pre-Post Measurement
Evidence-Based Iteration
Engagement Playbooks
Customer Success
Product Design
AI Experience
Workforce Development
Government Employment Services
Career Development
Outplacement
HR Technology

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