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Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Sainte-Agathe-des-Monts, QC
- Full-time
…adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 2 hours ago
TH
Associé(e) mise en marché (temps plein) temporaire 90 jours
The Home Depot Canada
Montreal, QC
- Full-time
Maintain, order, and install display material/signage/brochures
Added 3 hours ago
LG
Senior Project Manager (Engineering)
Liftsafe Group of Companies
Cambridge, ON
- Full-time
The Senior Project Manager is responsible for the successful delivery of complex crane, lifting equipment, structural steel, and custom fabrication projects from contract award through…
Added 3 hours ago
TH
Associé(e), plomberie/électricité (temps plein)
The Home Depot
Canada
- Full-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 3 hours ago
TH
Lot Associate Part-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Part-time
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Added 4 hours ago
SD
Merchandiser, Hourly Full Time Day
Shoppers Drug Mart
Saskatoon, SK
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 5 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 5 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 7 hours ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work under the supervision of the CMR supervisor and Project manager.
Added 7 hours ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 7 hours ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work under the supervision of the CMR supervisor and Project manager.
Added 7 hours ago
K
Assistant Store Manager - West Edmonton Mall
Knix
AB · Edmonton, AB
- $55,000 to $60,000 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 7 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Leslieville Thrift Store
- Part-time
Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
Added 7 hours ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
…agreement(s), national policies, and various federal regulations in order to support local business improvement…
Added 8 hours ago
TH
Lot Associate Part Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Part-time
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Added 9 hours ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
Reporting to the Store Manager, the Sales Associate will generate and promote sales of wireless devices, tablets, wearables, home automation and televisions, accessories and services, while…
Added 9 hours ago
MAC Key Holder - Part Time -Quartier Dix-30, Brossard, QC
Estée Lauder Companies
Brossard, QC
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 9 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 10 hours ago
EL
Key Holder Key Holder
Estée Lauder Companies
Montreal, QC
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 10 hours ago
EL
Key Holder - The Cosmetics Company Store - Temp PT - Cookstown Tanger, Cookstown, ON
Estée Lauder Companies
Innisfil, ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 11 hours ago
TH
Lot Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Added 11 hours ago
TH
Plumbing and Electrical Sales Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 11 hours ago
TH
Sales Associate Part-Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…

Thrive Career Wellness Platform

Senior Manager, User Engagement

Toronto, ON, Canada

$90,000 to $120,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

About Thrive

Thrive Career Wellness is a company dedicated to helping organizations and their people navigate workforce change. We partner with government agencies, employers, and partners to deliver employment programs, outplacement services, and workforce development solutions across Canada and internationally. We are a purpose-driven organization at a pivotal stage of growth through expanding our government program footprint, deepening our employer partnerships, and building the team to take us there.

The Opportunity

We are looking for a Senior Manager, User Engagement to own how Thrive guides, activates, and supports the people who use our platform, from their first invitation through to the outcomes they achieve. This is a new role and the first dedicated owner of this function.Our participants are going through something real: some have just been laid off, some are early in their careers, some are long-term unemployed, and some are mid-career and looking to upskill. You will inherit existing systems, design journeys for each of these audiences, build and test the communication infrastructure that reduces manual work and frees our participant-facing team to focus on high-value conversations. What you learn about how people engage will also help shape our product and AI experience.

This is a strategic, and hands-on role. You will apply your experience to the evidence we measure, in order to design, test and implement digital systems that can drive user engagement, and positive outcomes.

What You'll Do

Lifecycle Strategy & Journey Design

Design the communication through the entire participant journey - from first invitation through activation, engagement, and outcome, across distinct audiences such as recently laid-off workers, early-career job seekers, long-term unemployed participants, and workers in need of upskilling.
Bring intentionality to every stage: what we say, when we say it, and how we say it to someone in a vulnerable moment.
Apply behavioural insight, including cognitive load, choice architecture, and how people make decisions under stress, to make it easier for participants to take the next step.

Systems & Automation

Own our instance of Intercom, and other communication tools, as a hands-on operator: build, test, and maintain automated sequences, triggers, and messaging.
Reduce manual intervention so our Client Services and delivery teams can spend their time on the conversations that matter most.
Document and maintain the engagement playbooks our teams deliver against.

Data, Measurement & Iteration

Own engagement and activation metrics across our business units and report on what is working.
Design tests with sound methods, including clear comparators and pre/post measurement, and account for external factors when explaining results.
Spot patterns in underperformance and make evidence-based changes without waiting to be asked.

Cross-Functional Partnership

Partner with Customer Success, Product, and Marketing, being clear about what you own and consultative about what you need.
Share participant insights with Product to inform platform and AI design.

What You'll Bring

Meaningful experience engaging audiences who need to be guided, activated, and supported through a hybrid people-led and online platform.
Background at the intersection of communications strategy, CRM systems, and human outcomes, for example in online learning, workforce development or government employment services, health, wellness or benefits platforms, or HR tech, career development, and outplacement.
Deep, hands-on experience with Intercom, including workflows you have configured yourself.
Comfort pulling your own data, spotting patterns, and iterating quickly.
Exceptional, empathetic writing for people navigating job loss or career transition.
A builder's mindset: you are energized by ambiguity and the absence of a playbook, and you create structure rather than waiting for it.

What We Offer

Ownership of a growing function.
Cross-functional visibility and influence on product and platform design.
The expected base salary range for this role is $90,000.00 - $120,000.00 CAD per year.
A collaborative, mission-driven environment where the work you do directly improves outcomes for program participants across Canada and the world.

Our Hiring Commitments

Equal Opportunity

Thrive is an equal opportunity employer. We welcome applications from all qualified candidates and do not discriminate on the basis of any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability. Canadian work experience is not required.

Accommodations

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require an accommodation, please let us know.

Use of Artificial Intelligence

Thrive does not use artificial intelligence to screen, assess, score, or select applicants. All application reviews and hiring decisions are made by people. We may use AI-enabled tools to support administrative parts of the process, such as note-taking and transcription during interviews, and we will let you know before any interview where such a tool is used.

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More about this job

Responsibilities

Own participant engagement strategy and communication journeys from invitation through activation and outcomes, tailoring messaging to different audiences and applying behavioral insights. Operate and improve Intercom and other communication systems, measure engagement results, run tests, maintain playbooks, and share participant insights with Product, Customer Success, and Marketing.

Requirements

Candidates should have meaningful experience guiding and supporting audiences through a combination of online platforms and people-led services, ideally in areas such as workforce development, employment services, health, wellness, HR technology, or career development. They need hands-on Intercom workflow experience, strong data analysis and iteration skills, empathetic writing ability, and a builder’s mindset; no education requirement is stated.

Skills

Lifecycle Strategy
Journey Design
Intercom
CRM Systems
Communication Automation
Workflow Configuration
Engagement Metrics
Data Analysis
Experiment Design
Behavioral Insights
Empathetic Writing
Cross-Functional Collaboration
Customer Success
Product Partnership
Marketing
Playbook Documentation

Visa sponsorship

Not detected in the job text

Keywords

Intercom
CRM Systems
Communication Strategy
Lifecycle Strategy
Participant Journey
User Engagement
Activation
Engagement Metrics
Automated Sequences
Triggers
Messaging
Workflow Configuration
Behavioral Insights
Cognitive Load
Choice Architecture
Data Analysis
Experiment Design
Pre-Post Measurement
Evidence-Based Iteration
Engagement Playbooks
Customer Success
Product Design
AI Experience
Workforce Development
Government Employment Services
Career Development
Outplacement
HR Technology

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