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Added 12 mins ago
HT
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Thrive Wealth Management

Member Contact Centre Representative 1

Lloydminster, SK, Canada

$46,507 - $58,134 with 5% Short Term Incentive Target · Full-time

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Job details

Pay: $46,507 - $58,134 with 5% Short Term Incentive Target
Job type: Full-time
Experience: 2 years’ experience working in a fast-paced customer service role
Posting language: English
Posted: Oct 7, 2026

Original job description

At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province.

We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.

As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a reliable and technically proficient individual with a strategic mindset to join our Member Contact Centre (call centre) in Lloydminster as a temporary Member Contact Centre Representative 1 until end of August 2027. As a first point of contact for our members, you will be responsible for providing excellent member service by handling various financial inquiries and requests over the phone. Through conversations and ongoing support, you will uncover and understand member needs in order to fulfil them in a single personalized experience.

Our Member Contact Centre is currently open 7 days a week including statutory holidays.

How you’ll be spending your time

Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversation
Providing online banking support and troubleshooting to members
Assisting members with their everyday account related activities and providing financial services advice and solutions to meet their needs
Helping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information available
Proactively reach out to members through outbound calling to optimize their experience
Growing and adapting your skills and knowledge in order to consistently perform with confidence

The way people describe you

You are a people person who develops relationships based on understanding and trust. You have a deep knowledge of financial products and are able to clearly communicate their value. You proactively step into conversations with courage and empathy. You are curious and continually explore new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others. You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills.

The experience you bring

Experience working in the financial industry is considered an asset
2 years’ experience working in a fast-paced customer service role
Strong technical aptitude with the ability to think critically to grasp and troubleshoot various technologies
Excellent communication and interpersonal skills
Experience in a call centre environment is considered an asset

Salary Range:

$46,507 - $58,134 with 5% Short Term Incentive Target

Benefits and Perks

The success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to:

Generous vacation benefits, giving you time to spend on what’s most important to you
Competitive benefit package options, covering all aspects of personal wellness
Pension matching to support you towards retirement
Preferred rates for all your banking needs, helping to make life more affordable

We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we’ve been searching for! This opportunity closes on October 21, 2026 so apply now! If you have questions about this position, please contact Toni Demorest at jobs@conexus.ca.

^#DNP

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More about this job

Responsibilities

The representative will handle incoming and outbound calls to provide financial services, support, and advice to members. They are responsible for building relationships, troubleshooting online banking issues, and identifying member needs to provide personalized solutions.

Requirements

Candidates should have at least 2 years of experience in a fast-paced customer service role and strong technical aptitude. Experience in the financial industry or a call centre environment is considered an asset.

Skills

Customer service
Financial services
Communication
Interpersonal skills
Technical aptitude
Troubleshooting
Relationship building
Outbound calling
Financial advice
Online banking support
Critical thinking
Teamwork

Benefits

Generous vacation benefits
Competitive benefit package
Pension matching
Preferred banking rates

Visa sponsorship

Not detected in the job text

Hiring contact

Toni Demorest

Keywords

Member Contact Centre
Financial Services
Customer Service
Banking
Call Centre
Relationship Management
Online Banking
Technical Support
Troubleshooting
Financial Advice
Outbound Calling
Credit Union
Communication Skills
Interpersonal Skills
Critical Thinking

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