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Thrive Wealth Management

Member Service Representative II

Emerald Park, SK, S4L 1C6, Canada

$47,146.84 to $58,934.10 annually · Full-time

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Job details

Pay: $47,146.84 to $58,934.10 annually
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Emerald Park, Saskatchewan

At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province.

We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.

As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a motivated team-player who is member-service focused to come on board as a permanent full-time Member Service Representative II (MSR II) at our Emerald Park Branch. As the first point of contact for members, you will provide everyday banking services and products to meet members’ immediate needs.

How you'll be spending your time

Proactively identifying and responding to members’ needs to improve their financial well-being and build rapport
Providing a variety of services related to the promotion and sales of cash and non-cash financial services, solutions and alternatives such as opening up memberships and deposit accounts, including terms, RRSP’s and TFSA’s
Promoting and offering credit union products and services and, when appropriate referring members to Financial Service Advisors to further develop relationships
Following internal policies, procedures and processes; all the while maintaining confidentiality
Identifying suspicious transactions or interactions and responding appropriately

The way people describe you

A welcoming and engaging individual who builds trust and working relationships with ease
A team player who takes pride in working with our members and creating an exceptional member experience
An adaptable individual who is comfortable with a changing environment while remaining focused on our goal of improving the financial wellbeing of every member
A self-starter who is passionate about growing your knowledge
A communicator, who takes a genuine interest in people and is good at listening

The experience you bring

High School Diploma
A minimum of one year of financial industry experience
Experience in providing customer service
Experience in handling cash
Prior sales experience is considered an asset

Salary range

$47,146.84 to $58,934.10 annually

Benefits & perks

The success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to:

Preferred rates for all your banking needs, helping to make life more affordable
Vacation benefits, giving you time to spend on what’s most important to you
Competitive benefit package options covering all aspects of personal wellness
Pension matching to support you toward retirement
To learn more about this amazing community, please check out the following links:
Emerald Park Facebook Here and Here

Town Website Here and Here and Here

Tourism Saskatchewan Here

Google Maps Here

We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we’ve been searching for! This temporary opportunity closes on November 11, 2026, so apply now! If you have questions about this position, please contact Shaulen Lang at jobs@conexus.ca.

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More about this job

Responsibilities

The Member Service Representative will act as the first point of contact to provide everyday banking services and promote financial products. They are responsible for identifying member needs, processing transactions, and referring members to advisors when appropriate.

Requirements

Candidates must have a high school diploma and at least one year of experience in the financial industry. Experience in customer service and cash handling is required, while prior sales experience is considered an asset.

Skills

Customer service
Cash handling
Sales
Financial services
Communication
Relationship building
Teamwork
Problem solving
Attention to detail
Confidentiality

Benefits

Preferred banking rates
Vacation benefits
Competitive benefit package
Pension matching

Visa sponsorship

Not detected in the job text

Hiring contact

Shaulen Lang

Keywords

Banking
Credit Union
Member Service
Financial Services
Cash Handling
Sales
RRSP
TFSA
Deposit Accounts
Customer Experience
Financial Well-being
Retail Banking

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