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Added 5 mins ago
Programmatic & Data Strategist
Pelmorex
Oakville, ON · Montreal, QC
Full-time
Proven expertise with publisher ad tech platforms and infrastructure, specifically Google Ad Manager (GAM), Prebid.js / Header Bidding, and major SSPs (e.g., Magnite, Amazon TAM, Index…
Added 19 mins ago
Manager, Community Safety Wellbeing & Project Management
Toronto Community Housing
Toronto, ON · North York, ON
Full-time
Reporting to the Senior Director, Community Safety Unit, the Manager, CSWB Implementation and Project Management provides disciplined implementation, project-management and coordination…
Added 19 mins ago
HR Specialist
Impact Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Coordinate and administer the performance management program.
Added 19 mins ago
Senior Supervisor, Production
Factor_
Mississauga, ON
Full-time
The Senior Supervisor reports to the Production Manager and leads a team of supervisors, team leads, coordinators, and associates in a single shift or across multiple shifts.
Added 19 mins ago
Programmatic & Data Strategist
Pelmorex
Oakville, ON
Full-time
Proven expertise with publisher ad tech platforms and infrastructure, specifically Google Ad Manager (GAM), Prebid.js / Header Bidding, and major SSPs (e.g., Magnite, Amazon TAM, Index…
Added 20 mins ago
Manager, Business Process Reengineering
Canadian Tire Corporation
Toronto, ON
Full-time
The Manager, Business Process Reengineering is responsible for strategic process improvement initiatives, managing the reengineering process across various business groups, and leading a…
Added 20 mins ago
Associate or Senior Associate (Manager), Infrastructure Advisory (Toronto)
EY
Toronto, ON
…Infrastructure Advisory team as either an Associate or Senior Associate (Manager), with a focus on the strategic, commercial and financial aspects of major infrastructure…
Added 20 mins ago
Associate Electrical Engineer - Substation
Black & Veatch Family of Companies
Markham, ON · Calgary, AB
Continues developing and can independently apply knowledge. Complies with B&V quality program relative to assigned tasks. Supports continuous improvement and change management efforts.
Added 20 mins ago
Registered Nurse (Part-Time) - MH 4C Medicine
Trillium Health Partners
Mississauga, ON
Part-time
The In-Patient Medicine Program at THP consists of a total of more than 350 beds across the CVH & MH and is staffed by large interprofessional teams who support the care of complex medicine…
Added 20 mins ago
Nurse Practitioner (Casual) -BC IHS Wellness
Trillium Health Partners
Oakville, ON
Part-time
Reporting to the Program Manager at Insight Health Solutions, the Nurse Practitioner will utilize their comprehensive theoretical knowledge base and advanced level of clinical competence…
Added 20 mins ago
Registered Practical Nurse (Part-Time) - CVH 2C General Medicine
Trillium Health Partners
Mississauga, ON
Part-time
The Inpatient Medicine & ICU Program at THP consists of a total of more than 350 beds across the CVH & MH and is staffed by large interprofessional teams who support the care of complex…
Added 20 mins ago
Registered Practical Nurse (Temporary) - CVH 1B Medicine
Trillium Health Partners
Mississauga, ON
Part-time
The Inpatient Medicine & ICU Program at THP consists of a total of more than 350 beds across the CVH & MH and is staffed by large interprofessional teams who support the care of complex…
Added 20 mins ago
Registered Nurse (Part-Time) - MH 3A Medicine
Trillium Health Partners
Mississauga, ON
Part-time
The In-Patient Medicine Program at THP consists of a total of more than 350 beds across the CVH & MH and is staffed by large interprofessional teams who support the care of complex medicine…
Added 20 mins ago
Memory Living Manager
Chartwell
Ottawa, ON · Kanata, ON
Full-time
…skills to inspire a dedicated care team? As the Memory Living Manager at Chartwell, you’ll lead a specialized neighborhood that focuses on the social impact of Alzheimer’s and dementia,…
Added 20 mins ago
Strategic Account Manager
Tipalti
Vancouver, BC
$105,000 to $130,000 CAD / year
We are looking for a Strategic Account Manager to further develop our relationships with existing customers. The Strategic Sales Account Manager will focus on prospecting into both our…
Added 20 mins ago
Strategic Account Manager
Tipalti
Toronto, ON
$105,000 to $130,000 CAD / year
We are looking for a Strategic Account Manager to further develop our relationships with existing customers. The Strategic Sales Account Manager will focus on prospecting into both our…
Added 35 mins ago
Manager, External Financial Reporting- 12-18 Month Contract
Wajax
Toronto, ON
Full-time
…Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and…
Added 35 mins ago
Staff Data Scientist, Applied ML
Jobber
Remote, Canada
Full-time · Remote
Reporting to the Manager, Data Science, the Staff Data Scientist, Applied Machine Learning will own models and systems for automated decisioning. You will train and evaluate models using…
Added 35 mins ago
Sanitation Supervisor
''
Coaldale, AB
Full-time
This position reports directly to the Sanitation Manager and is a key member of the Plant Leadership team. Sanitation Supervisor has responsibility for ensuring a high standard of…
Added 48 mins ago
2600002256 - Pharmacy Tech
Lakeridge Health
Ajax, ON
Full-time
Reporting to the Manager, Pharmacy, the Pharmacy Technician will be an integral member of the Pharmacy team and will be accountable for the technical aspects of drug distribution. The…
Added 48 mins ago
Registered Practical Nurse (Part-Time) - CVH 2C General Medicine
Trillium Health Partners
ON · Ontario, Canada
Part-time
The Inpatient Medicine & ICU Program at THP consists of a total of more than 350 beds across the CVH & MH and is staffed by large interprofessional teams who support the care of complex…
Added 49 mins ago
Nurse Practitioner (Casual) -BC IHS Wellness
Trillium Health Partners
ON · Ontario, Canada
Part-time
Reporting to the Program Manager at Insight Health Solutions, the Nurse Practitioner will utilize their comprehensive theoretical knowledge base and advanced level of clinical competence…
Added 49 mins ago
Registered Nurse (Part-Time) - MH 3A Medicine
Trillium Health Partners
ON · Ontario, Canada
Part-time
The In-Patient Medicine Program at THP consists of a total of more than 350 beds across the CVH & MH and is staffed by large interprofessional teams who support the care of complex medicine…
Added 49 mins ago
Registered Practical Nurse (Temporary) - CVH 1B Medicine
Trillium Health Partners
ON · Ontario, Canada
Part-time
The Inpatient Medicine & ICU Program at THP consists of a total of more than 350 beds across the CVH & MH and is staffed by large interprofessional teams who support the care of complex…
Added 49 mins ago
Manager, Specialty Leasing (12 months)
Primaris REIT
Waterloo, ON
$70,000 to $90,000 CAD / year
Temporary
Primaris REIT is currently hiring a dedicated and enthusiastic Specialty Leasing Manager to join the team on site at our Conestoga Mall in Waterloo, ON. If you have an experience in…

Thumbtack

Instructional Design Specialist

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $84,200 - $108,900
Job type: Full-time
Workplace: Remote
Experience: 4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Field Enablement Team

The Field Enablement team at Thumbtack empowers our employees, pros, and customers through impactful learning experiences that drive performance, skill development, and business outcomes. We’re a collaborative, cross-functional team made up of three key pillars: Enablement Design, Enablement Delivery, and Content & Communications. Together, we identify learning needs across the organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success of Thumbtack’s frontline teams and plays a vital role in ensuring a consistent, high-quality experience for the pros and customers who rely on us every day

About the role

As an Instructional Designer on the Field Enablement team, you are a master architect of learning experiences. You will be responsible for designing, developing, and maintaining engaging and effective learning programs that drive performance and business outcomes. You'll partner closely with subject matter experts (SMEs), project managers, and frontline leaders to conduct needs analysis, outline learning objectives, and build scalable learning solutions. Your work will directly impact the speed at which our frontline teams become proficient and the quality of the experience we deliver to pros and customers.

What you’ll do

Lead end-to-end instructional design for complex, high-impact learning programs, owning projects from needs analysis through evaluation while balancing scope, sequencing, and tradeoffs to maintain quality and delivery commitments across multiple initiatives.
Design learning ecosystems that extend beyond formal training through social, experiential, and digital reinforcement aligned with the 70/20/10 model, applying Action Mapping and performance consulting techniques to drive measurable behavior change.
Partner closely with cross-functional stakeholders and SMEs to translate business goals into effective learning strategies, surfacing performance gaps, reframing solution requests, and articulating tradeoffs to align on the right instructional approach.
Develop assessments and evaluation plans to measure program effectiveness, analyzing outcomes across Kirkpatrick Levels 1–3 and contributing insights tied to business performance.
Contribute to content governance, peer review, and instructional design standards to ensure quality, consistency, and scalability, while maintaining and evolving existing learning programs to reflect product updates, process changes, and shifting business priorities.
Actively use AI tools such as Claude/OpenAI to design, develop, and iterate on asynchronous learning content, applying builder-level fluency to improve speed, quality, and design fidelity.
Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content in support of learning programs. Full production capability not required.

In order to be successful, you must bring

4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities.
Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches.
Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content. Builder-level fluency preferred - active use in a design workflow, not just familiarity.
Strong project management and stakeholder partnership skills, with the proven ability to independently own projects from needs analysis through evaluation without requiring manager design direction.
Demonstrated ability to collaborate cross-functionally (e.g., Product, Engineering, Ops) and communicate design rationale clearly to diverse audiences.
A learner-first mindset with a commitment to continuous improvement, experimentation, and high-quality design standards.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $84,200 - $108,900

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Instructional Design Specialist will lead the end-to-end design and development of high-impact learning programs to drive performance and business outcomes. They will partner with cross-functional stakeholders to conduct needs analysis and build scalable learning solutions that support the employee lifecycle.

Requirements

Candidates must have 4–6 years of experience in instructional design or curriculum development, preferably in a tech or call center environment. Proficiency in instructional design models, adult learning theory, and hands-on experience with AI tools for content creation is required.

Skills

Instructional Design
Curriculum Development
Performance Consulting
Action Mapping
Adult Learning Theory
Project Management
Stakeholder Management
AI Tools
Claude
OpenAI
Needs Analysis
Learning Ecosystem Design
Multimedia Asset Creation
Kirkpatrick Evaluation
Cross-functional Collaboration

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
Curriculum Development
Performance Consulting
ADDIE
SAM
Action Mapping
Adult Learning Theory
AI Tools
Claude
OpenAI
Needs Analysis
Kirkpatrick Model
Project Management
Stakeholder Partnership
Multimedia
Asynchronous Learning
Tech Industry
Call Center
Learning Ecosystem
Behavior Change
Content Governance
Instructional Standards
Cross-functional Collaboration
Field Enablement
Employee Lifecycle

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