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Added 28 mins ago
Operations Leader Substance Use Services Addictions Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
Temporary
Coordinate and leading onboarding, orientation, and training activities ensuring staff are familiar with program processes, policies and procedures, documentation expectations and service…
Added 28 mins ago
RPN 4L Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
Part-time
Participates in hospital committees and other groups to represent the RPN perspective and serve as a bridge to the unit/program and patient needs
Added 28 mins ago
Registered Practical Nurse Palliative Care
Providence Healthcare
Toronto, ON
Part-time
Successful completion of a Practical Nursing Diploma Program
Added 28 mins ago
RPN 6M Oncology Hematology Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
Temporary
Participates in hospital committees and other groups to represent the RPN perspective and serve as a bridge to the unit/program and patient needs
Added 29 mins ago
Project Manager - Western Canada
Siemens Healthineers
Calgary, AB · YYC M
Full-time
…team, mechanical installer, commissioning FSR, applications specialist through regular onsite visits to project…
Added 29 mins ago
Specialiste ingénieurie - Contrats de financement public & académique / Engineering Specialist - Public Funding & academic Contracts
RTX
Longueuil, QC
Full-time
Added 1 hour ago
Paralegal
Neo Financial
Calgary, AB
Full-time
Experience: 3–5+ years of experience as a Paralegal or Legal Specialist within an in-house corporate legal department (technology or financial services preferred) or a reputable law firm.
Added 1 hour ago
DC Associate Driver - Inbound 1st Shift (Tier 2)
H&M Group
Ajax, ON
Full-time
…discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program…
Added 1 hour ago
DC Associate Driver - Outbound 1st & 2nd shift Flexibility (Tier 1)
H&M Group
Ajax, ON
Full-time
…discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program…
Added 2 hours ago
DC Associate Driver - Outbound 1st & 2nd shift Flexibility (Tier 1)
H&M
Ajax, ON
Full-time
…discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program…
Added 2 hours ago
DC Associate Driver - Inbound 1st Shift (Tier 2)
H&M
Ajax, ON
Full-time
…discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program…
Added 2 hours ago
Sr Fullstack Developer(MuleSoft)
York Digital Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
…information structures, data models, data schemas, technical program code, network and security interfaces, data and application design as governed by architectural frameworks, technology…
Added 4 hours ago
Instructional Design Specialist
Javelin Venture Partners
ON · Ontario, Canada
Full-time
Develop assessments and evaluation plans to measure program effectiveness, analyzing outcomes across Kirkpatrick Levels 1–3 and contributing insights tied to business performance.
Added 5 hours ago
Specialist, Information Management
Aecon
Toronto, ON
Metrolinx’s GO Expansion program is delivering more GO service across the network, including the capacity to deliver two-way service every 15 minutes or better on core routes. Work is…
Added 5 hours ago
Sr. Procurement Specialist
Aecon
Toronto, ON
Metrolinx’s GO Expansion program is delivering more GO service across the network, including the capacity to deliver two-way service every 15 minutes or better on core routes. Work is…
Added 5 hours ago
Proposal Specialist (Government)
Geotab
Toronto, ON
Full-time
…our growth and deliver results! Geotab is seeking a Proposal Specialist with at least five years of proposal support of proposal management experience, preferable in the SaaS or technology…
Added 5 hours ago
Proposal Specialist (Government)
Geotab
Oakville, ON
Full-time
…our growth and deliver results! Geotab is seeking a Proposal Specialist with at least five years of proposal support of proposal management experience, preferable in the SaaS or technology…
Added 5 hours ago
Proposal Specialist (Government)
Geotab
Waterloo, ON
Full-time
…our growth and deliver results! Geotab is seeking a Proposal Specialist with at least five years of proposal support of proposal management experience, preferable in the SaaS or technology…
Added 6 hours ago
Spécialiste Qualité de la Chaîne d'Approvisionnement / Supply Chain Quality Specialist
RTX
Longueuil, QC
Full-time
Added 7 hours ago
B2B/Trade Marketing Expert, Americas
Lovehoney Group
Ottawa, ON
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for…
Added 7 hours ago
Workplace Learning & Language Specialist
Nature Fresh Farms
Leamington, ON
$60,000 to $90,000 CAD / year
Full-time
We are currently looking to fill a full-time, permanent position for a Workplace Learning & Language Specialist in our People & Culture department at our Leamington office.
Added 9 hours ago
Employee Engagement Specialist
Responsive Health Management
Belle River, ON
Up to $70,000 CAD / year
Full-time
…the Director of Talent Management, the Employee Engagement Specialist leads talent management within the home. Drive workforce stability by strengthening recruitment and onboarding,…
Added 12 hours ago
Registered Nurse Nephrology/Urology
St. Michael's Hospital
Toronto, ON
Temporary
The Diabetes Comprehensive Care Program focuses on total quality patient care. This is an exciting opportunity for a nursing professional to further advance clinical skills and broaden his…
Added 12 hours ago
Registered Nurse Nephrology/Urology
St. Michael's Hospital
Toronto, ON
Temporary
The Diabetes Comprehensive Care Program focuses on total quality patient care. This is an exciting opportunity for a nursing professional to further advance clinical skills and broaden his…
Added 12 hours ago
Registered Nurse Nephrology/Urology
St. Michael's Hospital
Toronto, ON
Temporary
The Diabetes Comprehensive Care Program focuses on total quality patient care. This is an exciting opportunity for a nursing professional to further advance clinical skills and broaden his…

Thumbtack

Instructional Design Specialist

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $84,200 - $108,900
Job type: Full-time
Workplace: Remote
Experience: 4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Field Enablement Team

The Field Enablement team at Thumbtack empowers our employees, pros, and customers through impactful learning experiences that drive performance, skill development, and business outcomes. We’re a collaborative, cross-functional team made up of three key pillars: Enablement Design, Enablement Delivery, and Content & Communications. Together, we identify learning needs across the organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success of Thumbtack’s frontline teams and plays a vital role in ensuring a consistent, high-quality experience for the pros and customers who rely on us every day

About the role

As an Instructional Designer on the Field Enablement team, you are a master architect of learning experiences. You will be responsible for designing, developing, and maintaining engaging and effective learning programs that drive performance and business outcomes. You'll partner closely with subject matter experts (SMEs), project managers, and frontline leaders to conduct needs analysis, outline learning objectives, and build scalable learning solutions. Your work will directly impact the speed at which our frontline teams become proficient and the quality of the experience we deliver to pros and customers.

What you’ll do

Lead end-to-end instructional design for complex, high-impact learning programs, owning projects from needs analysis through evaluation while balancing scope, sequencing, and tradeoffs to maintain quality and delivery commitments across multiple initiatives.
Design learning ecosystems that extend beyond formal training through social, experiential, and digital reinforcement aligned with the 70/20/10 model, applying Action Mapping and performance consulting techniques to drive measurable behavior change.
Partner closely with cross-functional stakeholders and SMEs to translate business goals into effective learning strategies, surfacing performance gaps, reframing solution requests, and articulating tradeoffs to align on the right instructional approach.
Develop assessments and evaluation plans to measure program effectiveness, analyzing outcomes across Kirkpatrick Levels 1–3 and contributing insights tied to business performance.
Contribute to content governance, peer review, and instructional design standards to ensure quality, consistency, and scalability, while maintaining and evolving existing learning programs to reflect product updates, process changes, and shifting business priorities.
Actively use AI tools such as Claude/OpenAI to design, develop, and iterate on asynchronous learning content, applying builder-level fluency to improve speed, quality, and design fidelity.
Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content in support of learning programs. Full production capability not required.

In order to be successful, you must bring

4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities.
Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches.
Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content. Builder-level fluency preferred - active use in a design workflow, not just familiarity.
Strong project management and stakeholder partnership skills, with the proven ability to independently own projects from needs analysis through evaluation without requiring manager design direction.
Demonstrated ability to collaborate cross-functionally (e.g., Product, Engineering, Ops) and communicate design rationale clearly to diverse audiences.
A learner-first mindset with a commitment to continuous improvement, experimentation, and high-quality design standards.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $84,200 - $108,900

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Instructional Design Specialist will lead the end-to-end design and development of high-impact learning programs to drive performance and business outcomes. They will partner with cross-functional stakeholders to conduct needs analysis and build scalable learning solutions that support the employee lifecycle.

Requirements

Candidates must have 4–6 years of experience in instructional design or curriculum development, preferably in a tech or call center environment. Proficiency in instructional design models, adult learning theory, and hands-on experience with AI tools for content creation is required.

Skills

Instructional Design
Curriculum Development
Performance Consulting
Action Mapping
Adult Learning Theory
Project Management
Stakeholder Management
AI Tools
Claude
OpenAI
Needs Analysis
Learning Ecosystem Design
Multimedia Asset Creation
Kirkpatrick Evaluation
Cross-functional Collaboration

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
Curriculum Development
Performance Consulting
ADDIE
SAM
Action Mapping
Adult Learning Theory
AI Tools
Claude
OpenAI
Needs Analysis
Kirkpatrick Model
Project Management
Stakeholder Partnership
Multimedia
Asynchronous Learning
Tech Industry
Call Center
Learning Ecosystem
Behavior Change
Content Governance
Instructional Standards
Cross-functional Collaboration
Field Enablement
Employee Lifecycle

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