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Added 15 mins ago
Ottawa - Information / Records Management Specialist (Secret Clearance)
Robertson & Company Ltd.
Ottawa, ON
Contract
We are currently looking for an Information / Records Management Specialist to support one of our Government of Canada clients on a long-term contract.
Added 2 hours ago
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
Full-time
Verifies tariff treatment at B-3 level to determine if proper tariff treatment is applied. If an import permit is required, uses the electronic internet program to obtain the necessary…
Added 3 hours ago
Pathologist
William Osler Health System
Brampton, ON
Full-time
…Anatomical Pathologist to join a rapidly expanding and evolving program. As the department continues to grow in scope, complexity, and academic engagement, the Division of Diagnostic and…
Added 7 hours ago
ELA Teacher Recruitment & Training Specialist
Think Academy U.S
Toronto, ON
Full-time
Think Academy US is looking for an ELA Teacher Recruitment & Training Specialist to build the teaching team for our US Online English Language Arts program. Based in our downtown Toronto…
Added 8 hours ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
Reporting to the Manager, Communications and Training, the Training Specialist is responsible for assessing training needs, identifying skill gaps and developing curriculum that align with…
Added 9 hours ago
ELA Teacher Recruitment & Training Specialist
Think Academy U.S
Toronto, ON
Full-time
Think Academy US is looking for an ELA Teacher Recruitment & Training Specialist to build the teaching team for our US Online English Language Arts program. Based in our downtown Toronto…
Added 10 hours ago
ELA Teacher Recruitment & Training Specialist
Think Academy CAN
Toronto, ON
Think Academy US is looking for an ELA Teacher Recruitment & Training Specialist to build the teaching team for our US Online English Language Arts program. Based in our downtown Toronto…
Added 10 hours ago
ELA Teacher Recruitment & Training Specialist
Think Academy U.S
Toronto, ON
Full-time
Think Academy US is looking for an ELA Teacher Recruitment & Training Specialist to build the teaching team for our US Online English Language Arts program. Based in our downtown Toronto…
Added 11 hours ago
Bilingual Client Services Specialist - Questbank (English & French)
Questrade Financial Group
Toronto, ON
We’re looking for our next Bilingual Client Services Specialist - Questbank. Could It Be You?
Added 12 hours ago
Produce Department Manager
Farm Boy Inc.
Toronto, ON
$57,500 to $62,500 CAD / year
Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 12 hours ago
ESP 3 - Educational Assistant 4
Fort McMurray Catholic School Division
Fort McMurray, AB
Full-time
Swim program, able to swim in 50 meters, level 1 and 2
Added 12 hours ago
Produce Department Manager
Farm Boy Inc.
Toronto, ON
$57,500 to $62,500 CAD / year
Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 13 hours ago
Paralegal
Neo Financial
Calgary, AB
Full-time
Experience: 3–5+ years of experience as a Paralegal or Legal Specialist within an in-house corporate legal department (technology or financial services preferred) or a reputable law firm.
Added 13 hours ago
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
$55,000 to $60,000 CAD / year
Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 13 hours ago
Senior Vulnerability Management Analyst
BRP
Montreal, QC
We are looking for a Senior Vulnerability Management Specialist responsible for leading the identification, assessment, prioritization, reporting, and remediation oversight of cybersecurity…
Added 13 hours ago
Specialist, Quality - Strategy and Governance
Bombardier
Dorval, QC
Full-time
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in…
Added 13 hours ago
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
$55,000 to $60,000 CAD / year
Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 14 hours ago
Gestionnaire de cas terrain / Bilingual Field Health Case Manager
Sentrex Health Solutions
Quebec, QC · QC
Full-time
Added 15 hours ago
Bilingual Benefits Specialist
Epiroc
Mississauga, ON
Full-time
The Bilingual Benefits Specialist is a key contributor to the Benefits team, responsible for ensuring the accuracy, compliance, and operational efficiency of benefits-related processes…
Added 15 hours ago
Spécialiste de projet – ingénierie - PLVG / Project Specialist – Engineering - GLLE
Bell Flight
Mirabel, QC
Full-time
Plan, organize, and manage the system engineering schedule to support the GLLE program goals and objectives.
Added 15 hours ago
Protection and Control Specialist
Utilities Kingston
Kingston, ON
$42.58 to $53.32 CAD / hour
Full-time
The Protection and Control Specialist is responsible for supporting the safe, reliable, and efficient operation of electrical power systems by assisting with the design, configuration,…
Added 16 hours ago
Instructional Design Specialist
Javelin Venture Partners
ON · Ontario, Canada
Full-time
…organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success…
Added 16 hours ago
Spécialiste de projet – ingénierie - PLVG / Project Specialist – Engineering - GLLE
Textron
Mirabel, QC
Full-time
Plan, organize, and manage the system engineering schedule to support the GLLE program goals and objectives.
Added 16 hours ago
Education Instructor - Practicum Advisor EDBE 8R70 Fall D14
Brock University
St. Catharines, ON · Main Campus (Employees)
Part-time
Department & Program: Practicum for Professionalism, Law and Principles of Teaching in Ontario (Technological Education) Year 1
Added 18 hours ago
Quality Control Senior Specialist
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…

Thumbtack

Instructional Design Specialist

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $84,200 - $108,900
Job type: Full-time
Workplace: Remote
Experience: 4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Field Enablement Team

The Field Enablement team at Thumbtack empowers our employees, pros, and customers through impactful learning experiences that drive performance, skill development, and business outcomes. We’re a collaborative, cross-functional team made up of three key pillars: Enablement Design, Enablement Delivery, and Content & Communications. Together, we identify learning needs across the organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success of Thumbtack’s frontline teams and plays a vital role in ensuring a consistent, high-quality experience for the pros and customers who rely on us every day

About the role

As an Instructional Designer on the Field Enablement team, you are a master architect of learning experiences. You will be responsible for designing, developing, and maintaining engaging and effective learning programs that drive performance and business outcomes. You'll partner closely with subject matter experts (SMEs), project managers, and frontline leaders to conduct needs analysis, outline learning objectives, and build scalable learning solutions. Your work will directly impact the speed at which our frontline teams become proficient and the quality of the experience we deliver to pros and customers.

What you’ll do

Lead end-to-end instructional design for complex, high-impact learning programs, owning projects from needs analysis through evaluation while balancing scope, sequencing, and tradeoffs to maintain quality and delivery commitments across multiple initiatives.
Design learning ecosystems that extend beyond formal training through social, experiential, and digital reinforcement aligned with the 70/20/10 model, applying Action Mapping and performance consulting techniques to drive measurable behavior change.
Partner closely with cross-functional stakeholders and SMEs to translate business goals into effective learning strategies, surfacing performance gaps, reframing solution requests, and articulating tradeoffs to align on the right instructional approach.
Develop assessments and evaluation plans to measure program effectiveness, analyzing outcomes across Kirkpatrick Levels 1–3 and contributing insights tied to business performance.
Contribute to content governance, peer review, and instructional design standards to ensure quality, consistency, and scalability, while maintaining and evolving existing learning programs to reflect product updates, process changes, and shifting business priorities.
Actively use AI tools such as Claude/OpenAI to design, develop, and iterate on asynchronous learning content, applying builder-level fluency to improve speed, quality, and design fidelity.
Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content in support of learning programs. Full production capability not required.

In order to be successful, you must bring

4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities.
Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches.
Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content. Builder-level fluency preferred - active use in a design workflow, not just familiarity.
Strong project management and stakeholder partnership skills, with the proven ability to independently own projects from needs analysis through evaluation without requiring manager design direction.
Demonstrated ability to collaborate cross-functionally (e.g., Product, Engineering, Ops) and communicate design rationale clearly to diverse audiences.
A learner-first mindset with a commitment to continuous improvement, experimentation, and high-quality design standards.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $84,200 - $108,900

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Instructional Design Specialist will lead the end-to-end design and development of high-impact learning programs to drive performance and business outcomes. They will partner with cross-functional stakeholders to conduct needs analysis and build scalable learning solutions that support the employee lifecycle.

Requirements

Candidates must have 4–6 years of experience in instructional design or curriculum development, preferably in a tech or call center environment. Proficiency in instructional design models, adult learning theory, and hands-on experience with AI tools for content creation is required.

Skills

Instructional Design
Curriculum Development
Performance Consulting
Action Mapping
Adult Learning Theory
Project Management
Stakeholder Management
AI Tools
Claude
OpenAI
Needs Analysis
Learning Ecosystem Design
Multimedia Asset Creation
Kirkpatrick Evaluation
Cross-functional Collaboration

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
Curriculum Development
Performance Consulting
ADDIE
SAM
Action Mapping
Adult Learning Theory
AI Tools
Claude
OpenAI
Needs Analysis
Kirkpatrick Model
Project Management
Stakeholder Partnership
Multimedia
Asynchronous Learning
Tech Industry
Call Center
Learning Ecosystem
Behavior Change
Content Governance
Instructional Standards
Cross-functional Collaboration
Field Enablement
Employee Lifecycle

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