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Added 10 mins ago
Technical Consultant, ZIP
Optis Consulting
AB · Vancouver, Calgary, Montreal, Toronto, New York, Alberta
Full-time
Develop new code or enhance existing code for solution development.
Added 24 mins ago
Solution Architect – AI, Applications Architecture, Data Architecture & Enterprise IT Architecture
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
Provide technical leadership throughout the lifecycle of a solution.
Added 24 mins ago
Time & Labour Architect
Aptino, Inc.
Canada
Contract
We are looking for an experienced T&L (Time & Labour) Architect with strong expertise in Oracle HCM Cloud and Oracle Time & Labor (OTL) to lead enterprise workforce management solutions.
Added 24 mins ago
Product & Pricing Architect (35728)
Myticas Consulting
Toronto, ON
Full-time
We are seeking an experienced Product & Pricing Architect to provide senior functional and solution leadership for the implementation of SaaS-based banking product and pricing solutions.
Added 24 mins ago
SOLUTION ARCHITECT TECHNICAL ARCHITECT (35734)
Myticas Consulting
Toronto, ON
Full-time
We are seeking a senior Solution Architect / Technical Architect with strong experience delivering complex enterprise SaaS solutions within Banking, Financial Services, or FinTech…
Added 24 mins ago
Sr. Software Developer - ServiceNow (Portals, CSM, CIS-VR) | Dev (40%), Arch (30%), Admin (30%)
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
5+ years of ServiceNow platform experience, including 3-5 years in solution architecture and platform governance roles.
Added 38 mins ago
Architecte de solutions IA – Senior
CGI
Montreal, QC
Full-time
Our Artificial Intelligence practice is expanding rapidly, and we are seeking a Senior AI Solution Architect to play a key role in shaping, designing, and delivering advanced AI and…
Added 38 mins ago
SAP Solution Architect SD/ OTC
Owens & Minor
Canada
Full-time
Strategic and hands-on SAP OTC / Vistex Solution Architect with strong expertise in Order-to-Cash and Vistex solutions. This role will lead the architecture for SAP OTC capabilities,…
Added 38 mins ago
Architecte de solutions PLM/PLM Solution Architect
Capgemini Engineering
Montreal, QC
Full-time
As a PLM Solution Architect, you will blend technical scheduling expertise with strong peopl
Added 38 mins ago
SAP VISTEX Solution Architect Canada
Owens & Minor
Canada
Full-time
Own solution design for Vistex, including Incentives & Paybacks (IP), Data Maintenance Pricing (DMP), and Data Maintenance Rebates (DMR).
Added 38 mins ago
Principal Banking Cloud Architect | Client Partner | Technology Consulting (35568)
Myticas Consulting
Toronto, ON
Full-time
Principal Banking Cloud Architect | Client Partner | Technology Consulting
Added 38 mins ago
SAP Solution Architect – Integrated Toolchain (35774)
Myticas Consulting
Toronto, ON
Contract
Myticas Consulting is seeking a senior SAP Solution Architect for an approved transformation project with a leading global systems integrator for our Toronto clinet. This is a HYBRID…
Added 38 mins ago
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
Contract
Myticas Consulting is seeking an experienced Solutions Architect for a long-term consulting engagement supporting a major digital transformation program within the financial services…
Added 38 mins ago
Pega Technical Lead (CLSA)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
Full-time
…years of IT experience, a mandatory Pega Certified Lead System Architect (CLSA) credential, and deep functional expertise in Anti-Money Laundering (AML) and Know Your Customer (KYC)…
Added 38 mins ago
Architecte de solutions PLM/PLM Solution Architect
Capgemini Engineering
Montreal, QC
Full-time
As a PLM Solution Architect, you will blend technical scheduling expertise with strong peopl
Added 38 mins ago
Data Engineer
Mycionics Inc.
Kitchener, ON
Full-time
A "Figure It Out" Problem Solver: You can take vague requirements - like "show us the farm's performance" - and architect a concrete solution.
Added 38 mins ago
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
Full-time
Architect secure, reliable and scalable infrastructure solutions aligned with client requirements.
Added 1 hour ago
Solution Architect- AI
J&M Group
Toronto, ON
Full-time
Present solutions to business partners and governance forums for feedback and approval8.Provide technical leadership throughout the lifecycle of a solution
Added 1 hour ago
AI Engineer
Raise
Brampton, ON
Full-time
Write unit and integration tests to ensure solution quality
Added 1 hour ago
Java Architect
Futran Solutions
Mississauga, ON
Full-time
We are seeking a highly skilled Java Architect with 15+ years of experience designing and delivering enterprise-scale applications. The ideal candidate will possess strong expertise in Java…
Added 1 hour ago
Pega Technical Lead (LSA)
K&K Global Talent Solutions INC.
Mississauga, ON
Full-time
Pega Certified Lead System Architect (CLSA) on Pega 8.x or above.
Added 2 hours ago
Digital Solution Architect Lead Advisor
NTT DATA Services
Halifax, NS
We are currently seeking a Digital Solution Architect Lead Advisor to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
Added 2 hours ago
Senior Architecte IA/ML | Senior AI/ML Architect, Services professionnels pour le secteur public | Public Sector Professional Services
Amazon
Montreal, QC
Collaborer avec des ingénieurs ML, des architectes Cloud et des développeurs d'applications pour créer une solution ML ou GenAI prête pour la mise en production.
Added 2 hours ago
Pega Technical Architect
K&K Global Talent Solutions INC.
Mississauga, ON
Full-time
Own technical architecture and solution design across analysis, implementation, testing, deployment, and production readiness.
Added 3 hours ago
Full Stack Architect
HTD Resources
Toronto, ON
Full-time
We are looking for a Full Stack Architect with strong hands-on expertise in Java and Angular and proven experience delivering large-scale software projects for banking/financial services…

Thumbtack

Instructional Design Specialist

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $84,200 - $108,900
Job type: Full-time
Workplace: Remote
Experience: 4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Field Enablement Team

The Field Enablement team at Thumbtack empowers our employees, pros, and customers through impactful learning experiences that drive performance, skill development, and business outcomes. We’re a collaborative, cross-functional team made up of three key pillars: Enablement Design, Enablement Delivery, and Content & Communications. Together, we identify learning needs across the organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success of Thumbtack’s frontline teams and plays a vital role in ensuring a consistent, high-quality experience for the pros and customers who rely on us every day

About the role

As an Instructional Designer on the Field Enablement team, you are a master architect of learning experiences. You will be responsible for designing, developing, and maintaining engaging and effective learning programs that drive performance and business outcomes. You'll partner closely with subject matter experts (SMEs), project managers, and frontline leaders to conduct needs analysis, outline learning objectives, and build scalable learning solutions. Your work will directly impact the speed at which our frontline teams become proficient and the quality of the experience we deliver to pros and customers.

What you’ll do

Lead end-to-end instructional design for complex, high-impact learning programs, owning projects from needs analysis through evaluation while balancing scope, sequencing, and tradeoffs to maintain quality and delivery commitments across multiple initiatives.
Design learning ecosystems that extend beyond formal training through social, experiential, and digital reinforcement aligned with the 70/20/10 model, applying Action Mapping and performance consulting techniques to drive measurable behavior change.
Partner closely with cross-functional stakeholders and SMEs to translate business goals into effective learning strategies, surfacing performance gaps, reframing solution requests, and articulating tradeoffs to align on the right instructional approach.
Develop assessments and evaluation plans to measure program effectiveness, analyzing outcomes across Kirkpatrick Levels 1–3 and contributing insights tied to business performance.
Contribute to content governance, peer review, and instructional design standards to ensure quality, consistency, and scalability, while maintaining and evolving existing learning programs to reflect product updates, process changes, and shifting business priorities.
Actively use AI tools such as Claude/OpenAI to design, develop, and iterate on asynchronous learning content, applying builder-level fluency to improve speed, quality, and design fidelity.
Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content in support of learning programs. Full production capability not required.

In order to be successful, you must bring

4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities.
Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches.
Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content. Builder-level fluency preferred - active use in a design workflow, not just familiarity.
Strong project management and stakeholder partnership skills, with the proven ability to independently own projects from needs analysis through evaluation without requiring manager design direction.
Demonstrated ability to collaborate cross-functionally (e.g., Product, Engineering, Ops) and communicate design rationale clearly to diverse audiences.
A learner-first mindset with a commitment to continuous improvement, experimentation, and high-quality design standards.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $84,200 - $108,900

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Instructional Design Specialist will lead the end-to-end design and development of high-impact learning programs to drive performance and business outcomes. They will partner with cross-functional stakeholders to conduct needs analysis and build scalable learning solutions that support the employee lifecycle.

Requirements

Candidates must have 4–6 years of experience in instructional design or curriculum development, preferably in a tech or call center environment. Proficiency in instructional design models, adult learning theory, and hands-on experience with AI tools for content creation is required.

Skills

Instructional Design
Curriculum Development
Performance Consulting
Action Mapping
Adult Learning Theory
Project Management
Stakeholder Management
AI Tools
Claude
OpenAI
Needs Analysis
Learning Ecosystem Design
Multimedia Asset Creation
Kirkpatrick Evaluation
Cross-functional Collaboration

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
Curriculum Development
Performance Consulting
ADDIE
SAM
Action Mapping
Adult Learning Theory
AI Tools
Claude
OpenAI
Needs Analysis
Kirkpatrick Model
Project Management
Stakeholder Partnership
Multimedia
Asynchronous Learning
Tech Industry
Call Center
Learning Ecosystem
Behavior Change
Content Governance
Instructional Standards
Cross-functional Collaboration
Field Enablement
Employee Lifecycle

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