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Added 40 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.
Added 3 hours ago
DI
Engineering Manager
DBSync Inc
Remote, Canada
- Full-time
- Remote
Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use.
Added 13 hours ago
O
Customer Success Manager
Occupier
Remote, Canada
- Full-time
- Remote
As a Customer Success Manager, you’ll partner with our customers to help them get maximum value from Occupier and reach their desired outcomes. You’ll own the full customer lifecycle, from…
Added 19 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
Travel: Minimal. Occasional attendance at conferences or customer interviews.
Added 20 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
Owned the scaling of a production SaaS or data platform through rapid customer growth: hardening, re-architecture under load, and maturing an early product to enterprise grade
Added 2 days ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you. We're looking for a Senior Manager, Credit Risk to join our Fintech department.
Added 2 days ago
S
Senior Project Manager
Sidetrade
Remote, Canada
- Full-time
- Remote
You join a Customer Experience team that holds its accounts from signature into renewal, alongside a Functional Expert, a Data Engineer and a Customer Success Manager. The customer keeps…
Added 2 days ago
R
Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
…every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of…
Added 2 days ago
M
Senior Customer Success Manager
Malleum
Remote, Canada
- Full-time
- Remote
…demanding, high-trust environments. We are looking for a Senior Customer Success Manager who can build the customer success function from the ground up and become the leader who defines how…
Added 2 days ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
…Within your first 6 months, you’ll most likely have to hire a manager underneath…
Added 2 days ago
P
Consultant/Senior Consultant - Implementation
Prophix
Remote, Canada
- Remote
…CFOs and VPs of Finance at key milestones, and report to the Manager,…
Added 2 days ago
G
Chef d’équipe / Team Lead, Machine Learning & Computer Vision
Genetec
Remote, Canada
- Full-time
- Remote
Added 3 days ago
K
Head of Retention, DTC Subscription
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 3 days ago
K
Head of Retention & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 3 days ago
K
Director of Retention & Lifecycle
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 3 days ago
K
Head of Lifecycle & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 3 days ago
K
Head of Retention & CX, DTC Ecommerce
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 3 days ago
VC
Customer Success Representative
Valsoft Corporation
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
…voice inside Asteris, and report to Jamie Phippen, Head of Customer…
Added 3 days ago
TI
Technical Product Owner
Tecsys Inc.
Remote, Canada
- Remote
Three values guide how we work. We earn trust daily by valuing the customer and acting with integrity. We build each other up by recognizing individual strengths and working as one team.…
Added 3 days ago
S
Software Engineering Manager, Enterprise
Spellbook
Remote, Canada
- Full-time
- Remote
Partner with product, design, and customer success to decide what to build and to feed what we learn from deployments back into the core product.
Added 3 days ago
SB
Account Manager
Scandinavian Building Services
Remote, Canada
- Full-time
- Remote
…building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to…
Added 3 days ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company’s success and is a highly respected role. Because at Aviso, that…
Added 3 days ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company’s success and is a highly respected role. Because at Aviso, that…
Added 3 days ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company’s success and is a highly respected role. Because at Aviso, that…
Added 3 days ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company’s success and is a highly respected role. Because at Aviso, that…

Thumbtack

Manager, Launch and Growth Operations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $126,700.00 - $163,900.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $126,700.00 - $163,900.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 2, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the role

As the Manager, Partner Operations, you will lead a portfolio of strategic programs that help grow and scale Thumbtack’s partnerships business. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines while working across the organization to turn high-potential opportunities into durable business capabilities.

You will operate at the intersection of strategy, program leadership, and operations. Your work may include building and scaling new growth programs, developing go-to-market strategies, improving business performance and economics, strengthening partner-facing capabilities, and evolving the systems and processes that support our partnerships. Initial priorities will include scaling Call Center and advancing our Partner Operations foundation, but your portfolio will evolve alongside the needs of the business.

This is a high-impact player-coach role for a versatile operator who can set direction, lead complex execution, and deliver measurable outcomes. You will bring structure to ambiguous opportunities, move fluidly between strategy and execution, and align teams across functions to take programs from concept through launch and scale.

What you’ll do

Lead a portfolio of strategic programs: Lead and own high-impact initiatives that accelerate the growth and scalability of Thumbtack’s partnerships business.
Build and scale new business capabilities: Take emerging opportunities from concept through launch and scale, establishing the operating processes, systems, and cross-functional model required for reliable execution.
Own measurable business outcomes: Define success measures, monitor performance, identify limiting factors, and make clear recommendations that improve growth, efficiency, operational performance, and program economics.
Lead complex programs end to end: Serve as the central hub across Product, Engineering, Data Science, Marketing, Commercial Operations, Commercial Strategy, Legal, and external partners to translate strategy into coordinated execution.
Shape strategy through analytical insight: Use data, customer and partner insights, and structured problem-solving to evaluate opportunities, make tradeoffs, and influence investment decisions.
Strengthen the Partner Operations foundation: Improve the tools, systems, processes, and operating models that enable partnerships to launch and scale reliably.
Lead a globally distributed team: Set a clear vision and priorities while managing and developing a team across the U.S. and the Philippines to become increasingly independent owners.

In order to be successful, you must bring

5+ years of experience in strategy and operations, business operations, program management, general management, management consulting, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience translating ambiguous business opportunities into clear strategies, operating plans, and measurable results.
A track record of leading complex initiatives from concept through execution, including stepping toward problems and taking accountability when results fall short.
Strong business judgment and analytical rigor, with the ability to assess performance, understand economics, evaluate tradeoffs, and determine where to invest.
Clear, influential communication skills, with the ability to create a compelling vision, distill complexity, align diverse stakeholders, and influence without authority.
An owner mentality, strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $126,700.00 - $163,900.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

Lead a portfolio of strategic programs to scale partnerships and build new business capabilities from concept to execution. Manage a globally distributed team while aligning cross-functional stakeholders to drive measurable business outcomes.

Requirements

Requires 5+ years of experience in strategy, operations, or program management with at least 2 years of people-management experience. Candidates must demonstrate strong analytical skills, the ability to lead complex initiatives, and effective communication to influence stakeholders.

Skills

Strategy
Operations
Program management
People management
Business development
Cross-functional leadership
Analytical rigor
Go-to-market strategy
Process improvement
Stakeholder management
Project execution
Performance monitoring
Strategic planning
Team development
Data analysis

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Strategy
Operations
Program Management
Business Development
Commercial Strategy
Partner Operations
Go-to-Market
Cross-functional
Scalability
Data Analysis
Performance Metrics
Leadership
Management Consulting
Process Optimization
Stakeholder Alignment
Strategic Initiatives
Business Economics
Product
Engineering
Marketing

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