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Added 3 days ago
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Senior DevOps Engineer
Nelnet
Mississauga, ON · CAN - MISSISSAUGA
- Full-time
Reporting to the Senior DevOps Manager, the Senior DevOps Engineer would join a team of experts focusing on Infrastructure as Code (IaC) Development, Automation, Innovations using DevOps…
Added 3 days ago
PH
Coding Application Specialist, Coding Services
Providence Healthcare
Surrey, BC
- Other
…residents, families, visitors and staff.Reporting to the Regional Manager, Coding Information Systems and Projects, and working closely with the Coding Leadership Team and Coding team, Data…
Added 3 days ago
RB
Manager, AML Model Testing
Royal Bank of Canada
Toronto, ON
- Full-time
In support of RBC’s commitment to maintaining a robust enterprise AML Program, the AML Model Testing Manager will support the ongoing AML model development testing process to ensure the…
Added 3 days ago
E3
Manager of EPR & Sustainability
Environmental 360 Solutions
Aurora, ON
- $100,000 to $125,000 CAD / year
- Full-time
Advise the VP and E360S Leadership on the development and implementation of sustainability strategies and initiatives affecting E360S operations and E360S services provided to our customers.
Added 3 days ago
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Purchaser
CCL Label
Toronto, ON · Etobicoke, ON
- Full-time
…team, reporting directly to the Technical Services & Technical Development Manager. This role is essential in ensuring the consistent supply of consumables and materials required to support…
Added 3 days ago
Regional Manager, Workplace - Americas
Infoblox
Burnaby, BC
We have an opportunity for a Regional Manager, Workplace - Americas to join our Workplace Operations & Events team in Burnaby, Canada, reporting to the Director, Global Workplace Operations…
Added 3 days ago
RL
Software Programmer ( 6 months contract)
Romet Limited
ON · Mississauga, ON
- Full-time
Community College Certificate/Diploma in Computer Science(s), Information Technology/Systems/Design, or Software Programming/Development, Computer Programming or Technical and/or…
Added 3 days ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
The System Integration Project Manager leads the delivery of SI projects at the intersection of engineering data, application development and emerging AI tooling. This role coordinates the…
Added 3 days ago
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Senior Project Manager - Civil
Accenture Construct
Toronto, ON
- Full-time
Lead the POS design program from design development through to Issued for Construction (IFC), managing scope, schedule, resources, risks, and project interfaces.
Added 3 days ago
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Procurement and Supply Chain Intern – Summer 2027
TTM Technologies
Toronto, ON
- Full-time
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and…
Added 3 days ago
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Client Services Coordinator
Canadian Cancer Society
Montreal, QC
- Temporary
Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database.
Added 3 days ago
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Technical Project Manager - Software Solutions
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Project Manager, Digital Transformation - Software Solutions, you will bridge the gap between business stakeholders and technical engineering teams. You will drive the end-to-end…
Added 3 days ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 3 days ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 3 days ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 3 days ago
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Mutual Funds, Senior Trader
Aviso
Montreal, QC
- $75,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Mutual Funds, the Mutual Funds, Senior Trader is responsible for insuring support and problem resolutions with all activities with Mutual Funds and plays a…
Added 3 days ago
RL
Recycling Auditor
Reverse Logistics Group (RLG)
Brampton, ON
- Full-time
This position reports to the Manager, CCS Recycling Operations but will be directly supervised by the Supervisor, Compositional Assessment, and Team Leads. The role involves working closely…
Added 3 days ago
TC
District Manager (East Region)
Toronto Community Housing
Toronto, ON · Scarborough, ON
- Full-time
Manage through established strategic plans and metrics, as identified in the Operations Agreement, and developed by the General Manager/Chief Operating Officer, for in suite, exterior,…
Added 3 days ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 3 days ago
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Director, EX Innovation
Equinix
Toronto, ON
- Full-time
The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services…
Added 3 days ago
Operational Resilience Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
In this role, you will work closely with business units, risk and compliance partners, and technology teams to integrate resilience practices into day-to-day operations and strategic…
Added 3 days ago
AW
Mutual Funds, Senior Trader
Aviso Wealth
Montreal, QC
- $75,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Mutual Funds, the Mutual Funds, Senior Trader is responsible for insuring support and problem resolutions with all activities with Mutual Funds and plays a…
Added 3 days ago
PH
RN Select Medicine and Cystic Fibrosis Clinics
Providence Healthcare
Vancouver, BC
- Temporary
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 3 days ago
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Manager, Operational Foundations
Thumbtack
Remote, Canada
- Full-time
- Remote
The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets,…
Added 3 days ago
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Senior Information Security Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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