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Added 14 mins ago
MR
Part-Time Sales Associate
Match Retail
Chilliwack, BC
- $25 CAD / hour
- Part-time
Meet or exceed sales goals while delivering exceptional customer service.
Added 14 mins ago
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Personal Banker Trainee
TD
Mississauga, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 14 mins ago
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Personal Banking Associate Trainee
TD
Woodbridge, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 14 mins ago
T
Customer Experience Associate - Lasalle (Full-time, 37.5/week)
TD
Montreal, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 14 mins ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 14 mins ago
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Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Customer Success Manager
Solink
Remote, Canada
- $96,769 to $120,000 CAD / year
- Full-time
- Remote
Solink's AI Vision Intelligence Platform helps multi-location businesses in restaurant, retail, and service industries get more from their video. You will help manage the customer…
Added 29 mins ago
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Banking Officer, Banking Client Solutions Team
BMO
Toronto, ON · FCP
- Full-time
Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and…
Added 29 mins ago
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Customer Service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 29 mins ago
IT Support Engineer III
SHEIN
Canada
…well as SHEIN's established global sales platform, so they can focus on making their creativity available to the world. SHEIN continues to promote our industry-leading, on-demand…
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Funding Consultant
ADP
Dartmouth, NS · Toronto, ON · Etobicoke, Ontario
- Full-time
…as well as be the point of escalation in the absence of the Manager for all critical and sensitive issues. In addition to projects this role will focus on workflow oversight, support, and…
Added 29 mins ago
LC
Viande Assistant Gérant/Superviseur temps plein jour
Loblaw Companies Limited
Val-d'Or, QC
- Full-time
"Nous recherchons des responsables talentueux et passionnés qui possèdent de bons antécédents en matière d’excellence du service à la clientèle et d’augmentation des ventes.
Added 29 mins ago
LC
Produce Department Manager - In Training
Loblaw Companies Limited
Penticton, BC
- Full-time
Ready to lead with purpose? Join Real Canadian Superstore as a Department Manager in Training and build the skills to inspire teams, deliver exceptional customer experiences, and grow your…
Added 29 mins ago
LC
Grocery Assistant Department Manager Full Time Evening Greenlight Requisition
Loblaw Companies Limited
Kitimat, BC
- Full-time
If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you!
Added 29 mins ago
CC
Greeting Card Merchandiser (PT)/Étalagiste Pour Cartes de Souhaits (PT) - Mont Royal Area
Carlton Cards
Westmount, QC
- Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 29 mins ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Pointe-Claire, QC
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 29 mins ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Montreal, QC
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 29 mins ago
TH
Lumber & Building Materials Sales Associate Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 29 mins ago
TH
Overnight Freight Associate Part Time (SOUTH KEYS)
The Home Depot Canada
Ottawa, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
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TH
Lot Associate Part-Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 29 mins ago
TH
Sales Associates Part-Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 29 mins ago
TH
Hardware Sales Associate Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 29 mins ago
TH
Merchandising Execution Associate Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 29 mins ago
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Kitchen & Bath Sales Associate - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 29 mins ago
TH
Merchandising Associate Part Time (ORLEANS)
The Home Depot Canada
Ottawa, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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