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Added 10 mins ago
A
Sr. SAP FI-CO Configuration Analyst : Toronto ON (Hybrid) : FTE
AceStack
Toronto, ON
- Full-time
Tests moderately complex SAP application modules (Unit, Functional, Integration, UAT, Performance testing). Troubleshoots problems and recommends modifications to applications.
Added 10 mins ago
MC
SysOps Software Architect (36136)
Myticas Consulting
Ottawa, ON
- Full-time
Lead the architecture and technical direction of System Operations (SysOps) software for a mission-critical satellite communications program. Translate operational, security, and system…
Added 10 mins ago
CG
Senior Manager, ERP
Calian Group
Ottawa, ON
- Full-time
Lead, coach, and develop team members while fostering accountability, collaboration, and continuous improvement
Added 10 mins ago
FC
Principal Process Engineer - Power Projects
Fluor Corporation
Calgary, AB
- Full-time
Fluor team members are at the heart of our success in executing projects safely, thoughtfully, and with the highest quality. If you value teamwork, empowerment in your career, and are eager…
Added 10 mins ago
NC
Business Analyst (12 month term)
NAV CANADA
Ottawa, ON
- Full-time
…and non-functional requirements, functional specifications, application configurations, and related…
Added 10 mins ago
GM
Sales and Education Specialist - Gatineau & Ottawa
Groupe Marcelle
Gatineau, QC
- $58,000 to $62,000 CAD / year
At Groupe Marcelle we believe in an environment where passion can be expressed, creative minds lead to exceptional innovation, audacity and focus are a pillar of great success and acts of…
Added 25 mins ago
BC
Head of Lighting
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
…the Technical Director in coordinating and guiding Lighting team members as the team plans ahead for productions and events and executes day to day. Assist the Production Manager,…
Added 26 mins ago
ST
Senior Humanitarian Advisor
Save the Children Canada
Toronto, ON
- $75,543.87 to $90,652.65 CAD / year
- Full-time
Develop and maintain effective relationships with the Global Team, Country Offices and key SCI focal points.
Added 41 mins ago
BO
Senior Developer, Dynamics 365 and Power Platform
Bank of Canada
Toronto, ON
- Full-time
Lead by the Director, Supervision Portfolio , you will join a dynamic and highly skilled team working together to design, develop, and support our regulatory IT platform built on the Power…
Added 41 mins ago
RC
ServiceNow Architect
RSM Canada
Toronto, ON
- Full-time
Lead the architecture and technical design of complex ServiceNow implementations, enhancements, integrations, and transformation initiatives.
Added 41 mins ago
S
Engineering Specialist, Facilities (Compression)
SaskEnergy
Regina, SK
- Full-time
Lead the preparation, review and approval of compressor station and compressor package designs, specifications, data sheets and technical requirements, including compressor and driver…
Added 56 mins ago
GA
Director, Consolidation & Financial Operations
Gildan Activewear Inc
Montreal, QC
- Other
Lead finance related projects to improve processes, leverage financial systems and support financial operations projects. Coordinate and implement the integration of the financial systems…
Added 57 mins ago
M
People AI Solutions Designer
McKesson
Mississauga, ON
- Full-time
The People AI Solutions Designer is the builder. Where the People AI Deployment Lead readies HR processes for automation, the Solutions Designer takes that readied work and builds it -…
Added 1 hour ago
IG
Product Owner
Insight Global
Toronto, ON
- Contract
…delivering on an established roadmap for a digital banking application, ensuring successful partner and technology integration with the platforms. You will lead agile teams through the…
Added 1 hour ago
G
Director, Consolidation & Financial Operations
Gildan
Montreal, QC
- Full-time
Lead finance related projects to improve processes, leverage financial systems and support financial operations projects. Coordinate and implement the integration of the financial systems…
Added 1 hour ago
QT
Solution Architect - Enterprise AI & Agentic Platforms
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $250,000 to $280,000 CAD / year
- Full-time
All applications are reviewed by our recruitment team, and hiring decisions are made by people. AI-enabled tools may also be used to support parts of the application review process.
Added 1 hour ago
BT
Manager, CFO
Baker Tilly
AB · Calgary, Alberta
- Full-time
We are currently seeking an experienced, motivated and client-driven individual to join our CFO team as a Manager, to assist us in providing service excellence, ensuring all aspects of our…
Added 1 hour ago
TT
Systems Design Engineer III
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Join Teledyne’s Semiconductor Engineering team and help turn advanced imaging technology into reliable, manufacturable products. As a Design Specialist in Systems Engineering, you’ll lead…
Added 1 hour ago
Senior Director, Technology Risk Assessments
Scotiabank
Toronto, ON
Assess material application-specific and vendor-specific risks, including data, identity, integration, architecture, exposure and residual risk.
Added 1 hour ago
Senior Developer
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 1 hour ago
PowerBI Technical Lead
NTT DATA Services
Toronto, ON
We are currently seeking a PowerBI Technical Lead to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Added 1 hour ago
P
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Lead technical deliverables for SIEM implementation and operations including Microsoft Sentinel, Google SecOps, Palo Alto XSIAM, and Devo.
Added 1 hour ago
CI
Senior Manager, ERP
Calian in Space & Technology
Ottawa, ON
- Full-time
Lead, coach, and develop team members while fostering accountability, collaboration, and continuous improvement
Added 2 hours ago
A
Design Aérostructure / Airframe Design
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…approfondie dans la conception de structures d'aéronefs et l'intégration de systèmes, à assurer le respect des délais, du budget et de la qualité dans un environnement complexe et…
Added 2 hours ago
TH
Clinical Research Project Coordinator
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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