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Added 7 mins ago
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Payroll Associate
HealthCareersInSask.ca
Regina, SK
- Full-time
…assistant to the Manager of Finance and Payroll and as the site lead responsible for payroll and benefits administration for staff. We are members of CUPE, HSAS, SUN and OOS agreements, and…
Added 7 mins ago
Assistant Manager
EssilorLuxottica Group
Langley (City), BC · Langley, BC
o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter…
Added 7 mins ago
R
PLM OCM Lead
RTX
Longueuil, QC
- Full-time
…transformation forward, the Organizational Change Management (OCM) Lead tasks will…
Added 7 mins ago
S
Consumer Experience (CX) Strategy lead
Sanofi
Toronto, ON
- Full-time
Position Title: Consumer Experience (CX) Strategy lead
Added 7 mins ago
Inside Sales Representative
Berlin Packaging Canada Corporation
Dorval, QC
…virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and…
Added 7 mins ago
CS
Active Living Manager
Cogir Senior Living
Ottawa, ON · Lynwood Park
- Full-time
…our residents? Does motivating a team and delivering superior customer service excite you? Do you have experience and passion for inspiring and motivating adults to lead a life of…
Added 7 mins ago
Environmental Health and Safety Specialist
Cargill
High River, AB
…environmental, health and safety regulations. In this role, you will lead, at low-to-medium complex facility, or help lead, at high complex facility, the implementation, execution and…
Added 8 mins ago
CG
Clinical Applications Analyst - (24479)
Collingwood General and Marine Hospital
Barrie, ON
- Temporary
…Digital Health (RDH) Clinical Informatics. As a member of the RDH lead agency team, the RDH Clinical Informatics team has a synergistic working relationship with areas and stakeholders…
Added 8 mins ago
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Founding Electrical Engineer
Mapleview Energy
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Run site assessments and load evaluations, and turn customer needs and utility requirements into system architecture and options
Added 8 mins ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 8 mins ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 22 mins ago
M
Int Eng - Int MTS - Software Development
MDA
Brampton, ON
- $75,148 to $112,722 CAD / year
- Full-time
…the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 22 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
Squamish, BC
- $25.82 CAD / hour
- Other
Within the context of a client and family centered model of care and, in accordance with Vancouver Coastal Health’s (VCH) values, “ We Care for Everyone, We are Always Learning, and We…
Added 22 mins ago
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Retail Supervisor-Nike Niagara on the Lake Store
Nike
Niagara-on-the-Lake, ON · NFS CA NIAGARA ON THE LAKE
- $21 CAD / hour
- Full-time
…decisions for them. You’ll work with your team to focus on customer service and get to the win the right…
Added 22 mins ago
S
Category Growth Specialist, Protein
Sysco
Calgary, AB · Sysco Calgary
- Full-time
…comprehensive solutions for prospects. The Senior Analyst builds strong customer relationships and manages the onboarding process, transitioning new accounts to the sales…
Added 22 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Collingwood, ON
- From $21.5 CAD / hour
- Full-time
Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
Added 37 mins ago
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Manager, Content Production & Operations
AbbVie
Montreal, QC
- Full-time
We have an opportunity for a Manager, Content Production & Operations to join AbbVie Canada's Internal Agency within Customer Excellence. Reporting to the Internal Agency Lead, this role is…
Added 37 mins ago
Property Manager
Colliers International
Mississauga, ON
Strong client relationships are important to you. You enjoy playing a central role in customer care by bringing superior organizational skills, attention to detail, and a positive attitude…
Added 37 mins ago
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Mobile Mortgage Advisor (Commission Only) - Regina and Rural Saskatchewan
CIBC
Regina, SK
- Full-time
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
Added 37 mins ago
Retail Assistant Store Manager - Summerside, PE
Eastlink
Summerside, PE
Great customer experiences start with great leaders. As a Retail Assistant Store Manager, you’ll help create a welcoming store where customers feel understood, team members feel supported,…
Added 37 mins ago
Associate Director Care, Wellbrook Place West
Partners Community Health
Mississauga, ON
Models and fosters an environment of positive customer service in all aspects of care.
Added 37 mins ago
AM
Shift Miller (Milling Supervisor)
Ardent Mills
Saskatoon, SK
- Full-time
Participate in and lead team through customer issue follow-up and corrective actions.
Added 37 mins ago
LC
GM Supervisor
Loblaw Companies Limited
Terrace, BC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 37 mins ago
LC
Apparel Department Manager Full Time Day
Loblaw Companies Limited
Powassan, ON
- Full-time
…Manager in, you will have an immediate impact on sales and customer…
Added 37 mins ago
LS
Seasonal Store Sales Associate
Levi Strauss & Co.
Toronto, ON
- Part-time
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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