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Added 10 mins ago
AI
Labourer
American Iron and Metal
Sudbury, ON · Greater Sudbury, Ontario
- Up to $20 CAD / hour
- Full-time
…recycling process of vehicles. This position offers an exciting opportunity for individuals who are passionate about automobiles, enjoy hands-on…
Added 10 mins ago
UO
Educational Coordinator
University of British Columbia
Vancouver, BC · PHSA | BC Women's Hospital - Shaughnessy C Block (BCWHC)
- $4,576 to $4,808 CAD / month
- Part-time
Added 10 mins ago
YYC - Metro First Officer
HR Department at Carson Air
Calgary, AB
…you will become a part of the Talent Community. When suitable opportunity is opened, our recruitment team will review your profile and find out if your background aligns with the…
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Retail Experience Lead
Fire & Flower Inc.
Weyburn, SK
Opportunity to work with a best-in-class team
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Retail Experience Lead
Fire & Flower Inc.
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Opportunity to work with a best-in-class team
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Retail Experience Lead
Fire & Flower Inc.
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Opportunity to work with a best-in-class team
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YYC - Metro First Officer
HR Department at Carson Air
Calgary, AB
…you will become a part of the Talent Community. When suitable opportunity is opened, our recruitment team will review your profile and find out if your background aligns with the…
Added 10 mins ago
Team Lead, Operations (Overnights)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Whitby, ON
…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 10 mins ago
Liquor Store - Clerk Liquor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
We have an immediate opportunity for a customer driven; community engaged and results oriented individual to join our team as a Liquor Clerk. This role is critical to providing a superior…
Added 10 mins ago
Replenishment - Clerk Grocery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 10 mins ago
Liquor Store - Clerk Liquor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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We have an immediate opportunity for a customer driven; community engaged and results oriented individual to join our team as a Liquor Clerk. This role is critical to providing a superior…
Added 10 mins ago
Bilingual Wish Discovery Coordinator (12-month contract)/Coordonnateur.trice, exploration des rêves (contrat 12 mois)
Make-A-Wish Canada / Rêves d'enfants Canada
Montreal, QC
Added 10 mins ago
HVAC Install Helper/Duct Cleaner
Right Time Group of Companies
Edmonton, AB
…benefits and compensation that help them get better at their job while providing for their families, which…
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Quality Assurance Supervisor
Organigram
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Added 10 mins ago
CWELCC - Early Learning Assistant
YMCA of Northeastern Ontario
Callander, ON · North Bay, ON
This job posting is for an existing vacancy and is intended to fill a current position within our organization.
Added 10 mins ago
CWELCC - RECE
YMCA of Northeastern Ontario
Callander, ON · North Bay, ON
This job posting is for an existing vacancy and is intended to fill a current position within our organization.
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CWELCC - Early Learning Assistant
YMCA of Northeastern Ontario
Callander, ON · North Bay, ON
This job posting is for an existing vacancy and is intended to fill a current position within our organization.
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CWELCC - Cook
YMCA of Northeastern Ontario
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This job posting is for an existing vacancy and is intended to fill a current position within our organization.
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Membership Services Representative
YMCA of Northeastern Ontario
North Bay, ON
This job posting is for an existing vacancy and is intended to fill a current position within our organization.
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Forklift Field Service Technician
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London, ON
…our shop at the end of the day), along with a fuel card. This job posting is for an existing…
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Customer Accounts Advisor
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…superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and…
Added 10 mins ago
Delivery Driver
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…superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and…
Added 10 mins ago
STEM Communicator - Outreach Sudbury
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Sudbury, ON · Greater Sudbury, ON
If you have experience in program delivery, are passionate about science either with a formal background or through life/work experience, this may be the job for you!
Added 10 mins ago
TC
Community Centre Maintenance Operator II (Temporary, Full-Time)
The Corporation of The City of St. Thomas
St. Thomas, ON
- Full-time
…Centre Maintenance Operator II is involved in a diverse range of job activities including: ice maintenance, refrigeration plant operations, record keeping, ice resurfacer operations,…
Added 10 mins ago
Intake Legal Assistant, Casual B007-26
Legal Aid BC
Vancouver, BC
The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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