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Added 13 mins ago
A
Underwriting Manager, Middle Market Package
AXA
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 13 mins ago
Director, Research Ethics & Infrastructure
University of Saskatchewan
Saskatoon, SK
Leadership experience with the ability to lead a team through challenging and complex situations and demonstrate leadership beyond reporting lines.
Added 13 mins ago
W
Senior Analyst, Business Analysis and Insights
Walmart
Mississauga, ON
- Full-time
…measurement tools and platforms while fostering strong business…
Added 14 mins ago
IV
Campus Director
IH Vancouver
New Westminster, BC
- Full-time
…curriculum development and academic supervision, and institutional partnerships. Working with senior leadership and academic teams, the Campus Director ensures that both institutions…
Added 14 mins ago
P
Senior IT Systems Administrator
PressReader
Richmond, BC
- Full-time
…and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies…
Added 14 mins ago
LM
Senior Compensation Analyst, Total Rewards
Liberty Mutual Canada
Toronto, ON
- Temporary
Lead comprehensive market analyses to assess the competitiveness of compensation programs and provide actionable insights and recommendations to HR and business leaders.
Added 14 mins ago
MH
Community Fundraising Manager
Muslim Hands Canada
Mississauga, ON
- Full-time
Muslim Hands Canada is seeking a Community Fundraising Manager to lead and grow our community fundraising activities across Canada. This role will build strong relationships with…
Added 29 mins ago
TV
Senior Account Manager
The Vantage Talent Group
Burlington, ON
- $140,000 to $160,000 CAD / year
- Full-time
Lead client meetings, annual renewals, and strategic benefits reviews.
Added 29 mins ago
HD
Project Coordinator
Hospitality Designs
Richmond, BC
- Full-time
…at competitive prices. Hospitality Designs maintains strong partnerships with purchasing companies, design firms, and major hotel brands, including IHG, Choice, Hilton, Sheraton, Best…
Added 29 mins ago
AC
Senior Manager, U.S. Corporate Tax
ACCA Careers
Winnipeg, MB
- Full-time
Lead multiple client facing engagement teams responsible for the completion of U.S. corporate tax engagements involving advice on tax planning opportunities, tax minimization strategies,…
Added 43 mins ago
Tourism and Lands Policy Advisor
Government of Alberta
Calgary, AB
…of the Government of Alberta’s most exciting ministries! We lead the development, sustainability and growth of Alberta’s visitor economy. We also lead the growth of Alberta’s non-profit…
Added 43 mins ago
CS
Active Living Manager
Cogir Senior Living
Ottawa, ON · Lynwood Park
- Full-time
…experience and passion for inspiring and motivating adults to lead a life of…
Added 43 mins ago
Director, Marketing
ASSA ABLOY
ON · Oakville, ON
As a key member of the leadership team, the Director of Marketing will oversee corporate branding, digital marketing, lead generation, communications, trade shows, customer experience…
Added 44 mins ago
QU
Data Governance Specialist
Queen's University
Kingston, ON
- $80,569 to $99,974 CAD / year
- Temporary
Facilitates cross-functional working groups and partnerships to advance institutional data governance initiatives and promote adoption of standards and tools.
Added 44 mins ago
E
Marketing Operations Manager
EventGo
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ensure brand consistency across product, social, events, partnerships and sales materials.
Added 44 mins ago
AC
Project Coordinator
Axxcelus Capital Advisory
Calgary, AB
- Full-time
…advice covers business performance, governance, commercial partnerships, and community ownership and investment…
Added 44 mins ago
R
Sales & Customer Relations Manager
RETYCHE
Montreal, QC
- Full-time
…these values and wants to grow with us as we expand. You’ll lead our boutique team, build a loyal client community, and make every visit feel…
Added 58 mins ago
UO
Tenure-track positions at the rank of Assistant Professor in Clinical Psychology (3 positions)
University of Ottawa
Ottawa, ON · Vanier Hall
- Full-time
The School of Psychology promotes research and training excellence. Our professors lead major laboratories, research centres, and institutes. The School of Psychology comprises a strong…
Added 58 mins ago
Channel Partnerships Manager, Investor Ecosystems (VC & PE)
Gusto, Inc.
Toronto, ON
Gusto is looking for a VC & PE Partnerships Manager to own and scale our relationships across venture capital (VC) and private equity (PE) firms.
Added 58 mins ago
S
Category Growth Specialist, Protein
Sysco
Calgary, AB · Sysco Calgary
- Full-time
Drive New Business Acquisition: Lead new business acquisition efforts, leveraging cross-functional teams to address prospect concerns, build trust, and shorten sales cycles. Collaborate…
Added 58 mins ago
GF
Sales and Service Representative (Fitness Trainer) - Toronto Yonge and Lawrence
GoodLife Fitness
Toronto, ON
- Part-time
Generate membership leads through various methods including community events, outreach, referrals and business partnerships
Added 1 hour ago
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Manager, Content Production & Operations
AbbVie
Montreal, QC
- Full-time
…within Customer Excellence. Reporting to the Internal Agency Lead, this role is responsible for leading and developing a multidisciplinary production team and ensuring the effective…
Added 1 hour ago
Head of Sales Training Delivery, SI Buildings
Siemens
Canada
You will lead the organizations learning strategy by designing sales programs that increase sales capability and time-to-productivity.
Added 1 hour ago
Bureau de la transformation numérique / Digital Transformation Office - Responsable de l’IA / AI Lead
Jam
QC · Baie D'urfe, QC
Added 1 hour ago
STEM Manager – Thunder Bay Community Engagement
Science North
Thunder Bay, ON
…team, based in Sudbury, Thunder Bay, and Sault Ste Marie, to lead the development and delivery of science experiences in Northwestern communities, including many First Nation Communities.…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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