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Added 11 mins ago
Account Manager
Syntronic
Ottawa, ON
Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We’re not just a company; we’re a community of innovators. Our teams…
Added 26 mins ago
C
Gas Bar Attendant (Part-Time) - Taylor Drive - Central Alberta Co-op
Co-op
Red Deer, AB
- Part-time
Perform additional duties as assigned by the manager
Added 26 mins ago
SH
Controls Specialist
Silver Hills Bakery
Mission, BC
- $85,000 to $110,000 CAD / year
- Full-time
Position: Controls Specialist Reports to: Manager, Electrical & Controls
Added 26 mins ago
BH
Assistant General Manager - Lupo Italian
Banff Hospitality Collective
Banff, AB
- Full-time
The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the…
Added 26 mins ago
Senior Renewable Power Engineer
Hatch
Mississauga, ON
Lead utility scale renewable energy project delivery as the project manager, project engineer, or subject matter expert
Added 26 mins ago
BH
Assistant General Manager - Lupo Italian
Banff Hospitality Collective
Banff, AB
- Full-time
The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the…
Added 41 mins ago
Trade Sales & Deliveries - Matamata
Fletcher Building
Hamilton, ON
Reporting to the Branch Manager, this is a varied role working across the whole branch that will see you involved in sales on the Trade Counter, Inwards Goods, Cycle Counting, Stocking and…
Added 41 mins ago
DevOps Engineer - Game Developer Experience
Electronic Arts
Vancouver, BC
…workforce and supports every part of our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams…
Added 41 mins ago
UH
Digital Technician (IT Service Desk Agent)
University Health Network
Toronto, ON
- Contract
Opportunities for development and promotions within a large organization
Added 41 mins ago
TB
Business Development Representative ($85,000-$95,000 OTE)
The Bullpen
Vancouver, BC
- $50,000 to $54,000 CAD / year
- Full-time
Business Development Representative ($85,000 to $95,000 OTE)
Added 56 mins ago
Controller II
Sofina Foods Inc
Calgary, AB
…will support value-added business partnership with the Plant Manager and operational leadership team. This role will indirectly influence the entire group and succession plan to take on…
Added 56 mins ago
UO
Athletics Development & Alumni Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Development Manager of Athletics, they will lead all short and long-term stewardship initiatives with the objective of advancing and strengthening the sustainability and…
Added 56 mins ago
BV
MANAGER
Bikini Village
Kelowna, BC · Greater Kelowna Metropolitan Area
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 56 mins ago
BV
ACTING ASSISTANT MANAGER
Bikini Village
Red Deer, AB
- Full-time
You are sociable, a good communicator and a strong team player;
Added 56 mins ago
SH
Controls Specialist
Silver Hills
Mission, BC
- $85,000 to $110,000 CAD / year
- Full-time
Position: Controls Specialist Reports to: Manager, Electrical & Controls
Added 1 hour ago
DT
Store Manager
Dollar Tree Stores
Toronto, ON
- Full-time
As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager, you will oversee all operational activities within…
Added 1 hour ago
SA
Advertising Sales Manager
Samsung Ads Canada
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
…have a proven ability to close deals. Additionally, this Sales Manager will be the consummate team-player and have the ability to work collaboratively across the sales organization within a…
Added 1 hour ago
N
Sponsorship Coordinator
NHLPA
Toronto, ON
- Full-time
Prepare Manager and Director levels with partnership updates and briefings for meetings and presentations.
Added 1 hour ago
OR
Neighbourhood Sales and Marketing Representatives + $1000 Signing Bonus - NS
OSL Retail Services
Halifax, NS
- Full-time
Ongoing coaching, learning, and development opportunities
Added 1 hour ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Kitchener
BDC
Kitchener, ON
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 1 hour ago
P
Retail Supervisor - Full Time (Niagara On The Lake)
PUMA
Niagara-on-the-Lake, ON · Outlet Niagara on the Lake
- Full-time
Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
Added 2 hours ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 2 hours ago
DC
Building Automation Support Technician, Senior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 2 hours ago
DC
Building Automation Support Technician, Junior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 2 hours ago
Facilities Supervisor
Indwell
Norfolk, ON
Position Description: Reporting to the Regional Facilities Manager (RFM), the Facilities Supervisor, is responsible for providing supervision and support to the team of Facilities…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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