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Added 5 mins ago
U
Team Manager - Continuous Integration, Continuous Delivery and Developer Productivity
Ubisoft
Montreal, QC
- Full-time
You will work with the technical lead and partner teams to reduce development friction, improve the quality of deliverables, and make delivery more reliable. You will also support the…
Added 5 mins ago
B
Team Leader, Advanced Technology Group
BRP
Sherbrooke, QC
- Full-time
We are looking for a Team Lead, Advanced Technology Group with a background in mechanical engineering to lead part of the Advanced Technology Group at CTA. As a BRP employee working within…
Added 5 mins ago
B
Global Technology Risk Manager
BRP
Montreal, QC
- Full-time
Lead the Technology Risk Management team, ensuring effective collaboration and delivery.
Added 5 mins ago
B
Process Integrator Lead
BRP
Valcourt, QC
- Full-time
We are looking for a Process Integrator Lead with a strong technical background to accelerate the adoption of our methodologies, standards, and development toolsets across our various…
Added 5 mins ago
B
Functional Analyst, SAP SD
BRP
Montreal, QC
- Full-time
Act as a lead functional analyst for SAP SD Order to Cash processes engaged in programs, project implementations, small improvements delivery and exceptionally application support.
Added 5 mins ago
CT
Team Lead, Space Planning
Canadian Tire Corporation
Toronto, ON · Retail City
- Full-time
Reporting to the Space Planning Manager, the Team Lead provides day-to-day leadership, guidance, and technical support to a team of Space Planning Specialists throughout the planogram (POG)…
Added 20 mins ago
IG
Activation Lead
Insight Global
ON · Ontario, Canada
- Contract
Insight Global is hiring for a Go Live Activation Lead to support our client's exciting project.
Added 20 mins ago
DI
Infrastructure Solutions Architect
Dawn InfoTek
Toronto, ON
- Contract
The Infrastructure Architecture Lead will lead infrastructure discovery, solution architecture, and technical alignment for technology initiatives, translating business requirements into…
Added 20 mins ago
TS
Director, Program Management
The Salvation Army in Canada
Canada
- Full-time
…successful execution of complex projects. This player-coach will lead a team of Program/Project Managers responsible for aligning, coordinating, and executing TSA’s technology roadmap and…
Added 20 mins ago
VB
Finance Manager - 6 Month Contract
Vaco by Highspring
Toronto, ON · Greater Toronto Area, Canada
- $60 to $65 CAD / hour
- Contract
· Lead monthly, quarterly, and year-end close and review financial reporting.
Added 20 mins ago
AI
Senior Hardware Design Engineer
Aversan Inc.
Mississauga, ON
- Full-time
Establish and maintain detailed technical plans, estimates and schedules; provide status to project engineering and management.
Added 20 mins ago
TR
Prospect Development and Analytics Officer
The Royal Conservatory of Music
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
…fundraising pipeline through prospect management, analytics, lead generation, and targeted…
Added 20 mins ago
CT
Team Lead, Space Planning
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the Space Planning Manager, the Team Lead provides day-to-day leadership, guidance, and technical support to a team of Space Planning Specialists throughout the planogram (POG)…
Added 20 mins ago
L
Senior Responsible Supply Chain Manager, Western Hemisphere- Social Responsibility (Spanish speaking)
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 20 mins ago
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Project Manager
EllisDon
ON · Ontario Projects
- Full-time
Provide technical engineering guidance to ensure compliance with codes, standards, and design requirements
Added 20 mins ago
E
Assistant Project Manager
EllisDon
AB · Alberta Projects
- Full-time
Lead project meetings with internal and external parties to monitor and support the team’s ongoing development and progression
Added 20 mins ago
Director, Surveys and Geomatics
Infrastructure Ontario
Toronto, ON
…survey specialists, and mapping specialists. The role is both technical and operational. Hands-on technical work is expected at times. This role involves important collaboration and…
Added 20 mins ago
I
Product Development Engineer - 6-Month Contract
Inertia
Toronto, ON
- Full-time
…innovative products that have never been created before. While technical strength is essential, project coordination, collaboration, and people leadership skills are also critical to…
Added 20 mins ago
I
Product Development Team Lead
Inertia
Toronto, ON
- Full-time
…responsible for nurturing the client relationship, managing the project, leading the multidisciplinary development team, and ensuring the technical success of every deliverable. You’ll…
Added 20 mins ago
Solution Architect - HPE
Converge Technology Solutions
Toronto, ON
Provide technical leadership throughout the project lifecycle, from initial discovery through implementation and transition.
Added 20 mins ago
M
Application Support Specialist
Multimatic
Multimatic Corporate IT
- Full-time
Proven ability to take the lead on technical and functional design, support, documentation & training for multiple systems integrated through SAP.
Added 34 mins ago
NF
Vehicle Applications Engineer - 7-Month Term
New Flyer
Winnipeg, MB
- Temporary
Responsible for Engineering Project Coordination in support of production contracts and sales opportunities.
Added 34 mins ago
GV
Project Manager Construction & Commissioning / Chef de projet Construction & Mise en service
GE Vernova
Brossard, QC
- Full-time
Capture contractual deviations and structure customer claims with the Project Director and Construction Manager.
Added 34 mins ago
GV
Lead Manufacturing Specialist 2 - Prod Process and Equip
GE Vernova
Markham, ON
- Full-time
The Markham Industrialization Team is seeking a highly technical and process-oriented Manufacturing Process Engineer to manage the full lifecycle of our manufacturing processes. This role…
Added 34 mins ago
K
Lead HVAC Design & Drafting Technologist
Kent
Calgary, AB
- Part-time
Kent is looking for a Lead Heating, Ventilation, and Air Conditioning (HVAC) Design and Drafting Technologist to prepare engineering designs, drawings, building information models, and…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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