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Added 9 mins ago
AC
Administrative Assistant to the Dean, Faculty of Arts Media and Design (Appendix D/Temporary Assignment)
Algonquin College
Ottawa, ON
- Full-time
Minimum of five (5) years of progressive administrative experience supporting senior leaders, preferably in an educational environment, including: Experience coordinating multiple projects…
Added 9 mins ago
BT
Manager, CFO
Baker Tilly
AB · Calgary, Alberta
- Full-time
Mentor Accounting and Data Advisors through structured feedback and coaching; champion professional growth and succession planning.
Added 9 mins ago
OG
Senior Creative Director
Onni Group of Companies
Vancouver, BC
- Full-time
ONNI Group is hiring a Senior Creative Director in Vancouver to lead the creative vision and editorial direction for Onni, turning complex projects and portfolio stories into clear,…
Added 9 mins ago
BH
Concierge (Casual)
Baptist Housing Seniors Living
Vancouver, BC
- $26.53 CAD / hour
- Part-time
Added 24 mins ago
C
Senior Marketing Specialist, CX & Membership Marketing
Co-op
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring a Senior Marketing Specialist, CX & Membership Marketing on a temporary basis (term up to 12 months).
Added 24 mins ago
B
Process Operator (Temporary)
Bioriginal
Saskatoon, SK
- Temporary
Run simple processes and follow process directives, under the general supervision of the senior operators and Shift Supervisor.
Added 24 mins ago
Director, Learning Advisory & iLEAD
Scotiabank
Toronto, ON
…measurable performance outcomes. The role partners closely with senior leaders, HR, and the Talent COE to identify capability gaps, design integrated learning strategies, and deploy…
Added 24 mins ago
Senior Director, Technology Risk Assessments
Scotiabank
Toronto, ON
The Senior Director brings the Bank's Threat Risk Assessment and Vendor Security Review processes under one leadership responsibility, creating an integrated approach to assessing…
Added 24 mins ago
Senior Developer
Scotiabank
Toronto, ON
The Product Onboarding team is seeking a hands-on Senior Engineer to design and deliver modern, cloud-native onboarding applications using JavaScript, TypeScript, MongoDB, Express.js,…
Added 24 mins ago
Senior IT Systems Administrator
PressReader
Richmond, BC
We have an opportunity for a Senior IT Systems Administrator role to join our IT Team.
Added 24 mins ago
Senior Renewable Power Engineer
Hatch
Mississauga, ON
Looking to take the next step in your career? Hatch is seeking a Senior Engineer, Renewable Power interested in the integration of Utility Scale Solar PV, wind, and BESS, to work as part of…
Added 24 mins ago
A
Manager, Alberta, Electrical
AtkinsRéalis
Calgary, AB
- Full-time
…execution and team development. You will work closely with senior leadership and play an active role in shaping the growth of the M&E practice in Alberta, including contributing to…
Added 24 mins ago
A
Manager British Columbia, Mechanical
AtkinsRéalis
Vancouver, BC
- Full-time
…execution and team development. You will work closely with senior leadership and play an active role in shaping the growth of the M&E practice in British Columbia, including contributing to…
Added 24 mins ago
S
Senior Hydrogeologist
Stantec
Waterloo, ON
- Full-time
Stantec has an opportunity for a Senior Hydrogeologist to join our Environmental Services team. The position will ideally be in Waterloo, Markham or Ottawa, Ontario, but there is…
Added 24 mins ago
D
Senior SHE Specialist
DENSO
Guelph, ON
- Full-time
…reduction of workplace injuries. This role takes a proactive and data-driven approach to managing safety risks, ensuring compliance, and fostering a strong safety culture. The position…
Added 24 mins ago
C
Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
CBC/Radio-Canada
Quebec, QC
- Full-time
Reporting to the Senior Manager, Regional Sales, you will play a key strategic and operational role on the regional Media Solutions sales team.
Added 25 mins ago
AR
Director, Marketing
ARS Responds Canada
Toronto, ON · North York, ON
- $125,000 to $150,000 CAD / year
- Full-time
As a member of the Senior Management Team, the Director will bring marketing, client, competitive and market insight to strategic discussions while holding primary accountability for…
Added 25 mins ago
G
Finance Lead
Generis
Toronto, ON
- Full-time
Excellent communication skills; comfortable presenting to senior executives and the Board.
Added 39 mins ago
TB
Senior DevOps Engineer (SRE / Platform Engineering)
TLNT Bridge Recruiting
Vancouver, BC
- Full-time
Our client operates large-scale, technology-driven platforms that process enormous volumes of data and support complex, mission-critical applications. Their engineering environment is built…
Added 39 mins ago
SF
Acquisition Marketing Manager
SickKids Foundation
Toronto, ON
- Full-time
…sustainable fundraising, and disrupting the market through data and…
Added 39 mins ago
B
Spécialiste principal(e), planification et inventaire bilingue/ Bilingual Senior Planning & Inventory Specialist
BonLook
Montreal, QC
- Full-time
Added 39 mins ago
P
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…systems, and provide proactive solutions to safeguard sensitive…
Added 39 mins ago
P
Forensic & Dispute Services  Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
- Full-time
As a Forensic & Dispute Senior Associate (Bilingual FR/EN), you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and…
Added 39 mins ago
P
Corporate Finance Senior Associate (Bilingual FR/EN)
PwC
Quebec, QC
- Full-time
…originate, create, execute, and realize value from deals. Through data driven insights we help our clients move in the right direction ensuring maximum value for their…
Added 39 mins ago
R
Senior Manager, Social Content & Communities
RBC
Toronto, ON
- Full-time
…Canada's most recognized brands. We're looking for an experienced Senior Manager, Social Content & Communities to lead how RBC Direct Investing shows up across social: turning complex…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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