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Added 11 mins ago
Software Development Manager, S3 Index
Amazon
Vancouver, BC
…components of S3, ensuring quality software aligned with Amazon's engineering best practices while making appropriate trade-offs between tactical needs and strategic…
Added 11 mins ago
P
Senior Cloud Platform Lead, Senior Manager
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- Full-time
We are seeking a highly experienced Senior Cloud Platform Developer to join our team. The ideal candidate will have extensive experience with Kubernetes and managed cloud-based Kubernetes…
Added 26 mins ago
T
Sr. Business Systems Analyst, TD Securities
TD
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- Full-time
Undergraduate degree or equivalent experience in Business, Technology, Information Systems, Engineering, Finance, or a related field.
Added 26 mins ago
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Senior Java Developer, TD Securities
TD
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- Full-time
The Market Risk Technology Engineering Team (in TD Securities) is responsible for the development and support of our derivatives (Interest Rate, FX, Credit, Commodity) valuation, trading…
Added 26 mins ago
Senior Technology Specialist, Integration
Equitable
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Added 26 mins ago
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Planning Manager (Demand, Supply & Production)
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- Full-time
We are creating a new Planning Manager role to act as the quarterback of our operations. This person converts the demand signal (forecasts, sales input, and live orders) into a synchronized…
Added 40 mins ago
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Project Manager, Payment Processing and Infrastructure Transition
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- Full-time
Job Title: Project Manager, Payment Processing and Infrastructure Transition
Added 40 mins ago
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Project Manager, Ports & Marine
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Stantec is seeking an experienced Project Manager to play a key role in the delivery of complex Ports and Marine Terminals projects across British Columbia. This is a unique opportunity for…
Added 40 mins ago
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Portfolio Manager - Quantitative Strategies & Macro Credit
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- Full-time
We are seeking a full-time permanent Portfolio Manager, Quantitative Strategies & Macro Credit to join our Investment Management team.
Added 40 mins ago
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Engineering Manager
Ultra Maritime
Dartmouth, NS
- Full-time
· Reporting on engineering activities performance and issues to the Program Manager, Project Engineering Manager, Senior Leadership Team and Customer.
Added 55 mins ago
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Engineer - Ground Control
Vale Base Metals
Sudbury, ON
- Full-time
…Ontario, Canada. This is a permanent position reporting to the Sr. Manager, Geomechanics Studies – Mining Geotechnical, Vale Base Metals (VBM). The role falls under the CTO’s Mining &…
Added 55 mins ago
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Planning Manager (Demand, Supply & Production)
TempAid
Mississauga, ON
- Full-time
We are creating a new Planning Manager role to act as the quarterback of our operations. This person converts the demand signal (forecasts, sales input, and live orders) into a synchronized…
Added 55 mins ago
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Senior Technology Specialist, Integration
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Waterloo, ON
- $85,000 to $110,000 CAD / year
- Full-time
The Senior Technology Specialist, Integration will be accountable for the solutioning of the API Management components, will manage APIM service instances and create the APIs, operations,…
Added 56 mins ago
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Senior Field Representative, Technology Service
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London, ON
- Full-time
Field Service Technician / Senior Field Representative, Technology Services
Added 56 mins ago
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Project Engineer
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Calgary, AB
- Full-time
…on-site position based in Calgary, AB. Under the direction of the Senior Project Engineer or the Project Manager, the Project Engineer is responsible for the direction and coordination of…
Added 56 mins ago
Mineral Deposits/Economic Geologist (Geologist 4)
The Government of Nova Scotia
Halifax, NS
…observations, interpretations, and recommendations both as a senior geologist and collaborator with internal and external…
Added 56 mins ago
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Project Manager
Workiy
Victoria, BC
- Contract
The client is seeking an experienced Senior Project Manager to lead a government-wide payment card processing transition project involving the migration of existing payment processing…
Added 1 hour ago
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Manager, Collateral Management
Wealthsimple Technologies
Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
As the Manager, Collateral Management, you will report to the Senior Manager of Cash & Collateral Management and will be responsible for collaborating with a number of stakeholders to…
Added 1 hour ago
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Senior Adobe Experience Platform (AEP) Technical Lead
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We are seeking a Senior Adobe Experience Platform (AEP) Technical Lead to provide hands-on technical leadership for the architecture, implementation, and evolution of enterprise…
Added 1 hour ago
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AWS is looking for a Sr. Business Intelligence Engineer to join the AWS Analytics Engineering (AAE) team supporting AWS Storage services, including Amazon S3, S3 Glacier storage classes,…
Added 1 hour ago
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Superintendent
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Toronto, ON
- Full-time
Works with the project manager to ensure implementation of MPX's SHEQ management systems, including integrating MPX's SHEQ requirements into systems requirements into all site plans and…
Added 1 hour ago
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District Energy System Mechanical Team Lead
Pinchin Canada
Victoria, BC
- Full-time
Pinchin is seeking a District Energy System Mechanical Team Lead in Canada to combine mechanical engineering leadership with people management, project delivery, and client engagement to…
Added 1 hour ago
PC
District Energy Project Engineer
Pinchin Canada
Burnaby, BC
- Full-time
Pinchin is looking for an intermediate District Energy System Mechanical Engineer to join our Mechanical Engineering team and contribute to the design and delivery of innovative district…
Added 1 hour ago
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Senior Project Manager
Confidential
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
As Senior Project Manager, you will lead a small team as well as some assigned projects.
Added 1 hour ago
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Construction Manager
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Senior Leadership Opportunity | Potential Director of Construction Progression

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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