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Added 5 mins ago
A
Underwriting Manager, Middle Market Package
AXA
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 5 mins ago
T
Senior Applied Machine Learning Scientist
TD
Toronto, ON
- Full-time
As a Senior Applied Machine Learning Scientist, you will lead a high-performing team of AI/ML professionals and provide technical leadership across the advanced analytics and machine…
Added 5 mins ago
HR
Executive Assistant
Holt Renfrew
Calgary, AB
- Full-time
…health & dental benefits, tuition assistance, and continuous learning and…
Added 5 mins ago
V
Staff Software Developer / Développeur(se) logiciel principal(e)
Vention
Montreal, QC
- Full-time
Collaborate with stakeholders, including the team lead, tech lead, architects, product manager, UX/UI designer and senior executives
Added 21 mins ago
A
Senior Marketing Manager - GI Cancers
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Strong marketing capabilities, including strategic planning, positioning, segmentation, insight generation, campaign development and execution.
Added 21 mins ago
YH
Activation Worker (Casual Part-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
Our people are our greatest strength and the core of our success. We invest in our employees' wellbeing and support their ongoing learning and development. We offer:
Added 21 mins ago
CO
Associate Manager, Communications
Canadian Olympic Foundation
Toronto, ON
- Full-time
Reporting to the Manager, Philanthropic Operations, the Associate Manager, Communications is responsible for leading and executing communications projects and initiatives that advance the…
Added 35 mins ago
Senior Talent Programs Advisor
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior Talent Programs Advisor. In this position, you will play a key role…
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Program Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Director of Portfolio Management & Governance, the Program Manager provides delivery leadership for large, complex business and technology programs within the Insurance…
Added 35 mins ago
Senior Manager, Economics Advisory (Ottawa)
EY
Ottawa, ON
You will expand and strengthen existing client relationships by participating in internal and external business development activities. The Senior Manager role requires a demonstrated…
Added 50 mins ago
A
Principal Product Manager
Absorb
Remote, Canada
- Full-time
- Remote
We’re looking for a Principal Product Manager to define the future of our Enterprise Customer Education segment, helping Absorb’s enterprise clients train and enable their customers at…
Added 50 mins ago
T
Senior IT Developer
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 50 mins ago
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Manager, Regulated Business Development
TC Energy
Calgary, AB
- Full-time
…Design, Capacity Planning, Regulatory, and Operations teams, the Senior Manager will drive alignment, navigate organizational complexity, and provide leadership through all stages of…
Added 1 hour ago
Survey Manager
Infrastructure Ontario
Toronto, ON
The Surveys Manager provides senior technical leadership and oversight for surveying and geomatics activities supporting Infrastructure Ontario land acquisition, infrastructure delivery,…
Added 1 hour ago
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Manager, Business Continuity
BMO
Toronto, ON · YNG
- Full-time
Provides guidance & support to senior leaders on the development of Business Continuity recovery plans. Ensures plan maintenance and governance activities are completed in alignment with…
Added 1 hour ago
STEM Manager – Thunder Bay Community Engagement
Science North
Thunder Bay, ON
…partnerships in Northwestern Ontario and will involve both strategic development and day-to-day management. You will undertake event management and scheduling and delivery of programs that…
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SENIOR COMMERCIAL ACCOUNT MANAGER - Kitchener
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Kitchener, ON
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 1 hour ago
AG
Account Manager, Client Engagement & Adoption
Altus Group
Toronto, ON
- Full-time
Reporting to the Account Management Leader, we are hiring an Account Manager, Client Engagement & Adoption to join a growing client success team.
Added 1 hour ago
YI
Account Manager (Client Success & Growth)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Added 1 hour ago
YI
Client Success Manager - Bilingual (French & English)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Added 1 hour ago
S
Business Development Manager
Sysco
Victoria, BC · Sysco Victoria
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 1 hour ago
SI
Senior Product Manager
Spruce InfoTech Inc.
Toronto, ON
- Contract
The Senior Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 1 hour ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
Within the Financial Crime sector, you’ll be part of a team of four colleagues and report to the Senior Manager, Analytics – Fraud Risk Management. Our team stands out for its strong…
Added 1 hour ago
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Senior Advisor, Transfer Pricing
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Montreal, QC
- Full-time
of 27 tax specialists in the taxation sector and will report to the Senior
Added 1 hour ago
Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
Reporting to the Manager of Risk Services, the Forest Protection Specialist is responsible for providing scientific and technical support to assess and manage wildfire hazards. This role…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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