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Added 1 min ago
D
ServiceNow Cyber Sales Executive (Senior Manager)
Deloitte
Toronto, ON
- Full-time
…with ServiceNow, our leadership and client service partners, Senior Executives in target companies, to identify opportunities that will generate top-line…
Added 1 min ago
A
Senior Project Manager - Minerals and Metals
Ausenco
Vancouver, BC
- Full-time
Our team in Canada is growing. We are currently recruiting for a Senior Project Manager to join our Minerals and Metals Business line in the Vancouver office.
Added 17 mins ago
PI
Project Technologist/Senior Project Technologist Hazourdous Materials
Pinchin in Canada
Barrie, ON
- $50,000 to $63,000 CAD / year
- Full-time
Pinchin is seeking a Project Technologist/Senior Project Technologist to join our HAZ/IEQ team in Barrie. The role reports to the Operations Manager.
Added 17 mins ago
O
Senior Analyst, Lease Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 17 mins ago
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Senior Human Resources Business Partner
SGS
Calgary, AB · Alberta
- Full-time
Partner with managers and oversee the maintenance of the work structure by updating job requirements and job descriptions for all positions according to HR objectives.
Added 31 mins ago
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Senior Compliance Officer, Capital Markets Regulatory Enquiries & Governance (12-months Contract)
BMO
Toronto, ON · FCP
- Full-time
Minimum 5 years of relevant experience, ideally at a more senior level.
Added 31 mins ago
OL
Health Care Aide - Part Time 0.5
Optima Living
Calgary, AB
- Part-time
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 31 mins ago
Health Care Aide - Casual
Optima Living
Edmonton, AB
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 31 mins ago
IT Support Engineer III
SHEIN
Canada
This position reports to the IT Manager, Warehouse.
Added 32 mins ago
S
Senior Human Resources Business Partner
SGS
AB · Alberta, Canada
- Full-time
Partner with managers and oversee the maintenance of the work structure by updating job requirements and job descriptions for all positions according to HR objectives.
Added 32 mins ago
S
Senior Human Resources Business Partner
SGS
AB · Alberta, Canada
- Full-time
Partner with managers and oversee the maintenance of the work structure by updating job requirements and job descriptions for all positions according to HR objectives.
Added 32 mins ago
RS
Sr Field Service Technician
Rapiscan Systems
Vancouver, BC
- $38 to $48 USD / hour
- Full-time
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and…
Added 32 mins ago
PC
Project Technologist/Senior Project Technologist Hazourdous Materials
Pinchin Canada
Barrie, ON
- $50,000 to $63,000 CAD / year
- Full-time
Pinchin is seeking a Project Technologist/Senior Project Technologist to join our HAZ/IEQ team in Barrie. The role reports to the Operations Manager.
Added 32 mins ago
C
Senior Web Developer
Connexall
Toronto, ON
- Full-time
Reporting directly to the Director of Marketing, the Senior Web Developer will be an integral member of Connexall's Marketing team, playing a key role in the development, maintenance,…
Added 46 mins ago
BH
Concierge (Casual)
Baptist Housing Seniors Living
Vancouver, BC
- $26.53 CAD / hour
- Part-time
…families, and visitors. Reporting to the Resident Services Manager, you will handle general office tasks, respond to resident inquiries, manage emergency calls, and maintain accurate…
Added 1 hour ago
LM
Senior Compensation Analyst, Total Rewards
Liberty Mutual Canada
Remote, Canada
- Temporary
- Remote
Senior Compensation Analyst, Total Rewards (12-month Contract)
Added 1 hour ago
AW
Building Custodian- Tung Sam Lau
Atira Women's Resource Society
Vancouver, BC
- Part-time
Tung Sam Lau is a new furnished, independent housing program which is designed for Chinese senior women aged 55+, and downtown Eastside community Indigenous elders who face barriers to…
Added 1 hour ago
Dishwasher Casual
Cogir Senior Living
Mississauga, ON · King Gardens
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 1 hour ago
LM
Senior Compensation Analyst, Total Rewards
Liberty Mutual Canada
Toronto, ON
- Temporary
Senior Compensation Analyst, Total Rewards (12-month Contract)
Added 2 hours ago
Manager, Digital Experience (.COM)
Scotiabank
Toronto, ON
This role contributes to the overall success of the Commerce Team in Canada by supporting the maintenance and building of Scotiabank-owned web properties with a focus on continuous…
Added 2 hours ago
F
Products & Service Sales Manager
Finning
Calgary, AB
- Full-time
The Product & Service Sales Manager – Power & Energy is a senior customer-facing leadership role responsible for driving profitable growth across power generation equipment, energy…
Added 2 hours ago
Senior Consultant, Professional Services
Bell
Montreal, QC
Reporting to the Senior Manager, Delivery Assurance, the Senior Consultant is responsible for the technical engineering and design of data transmission network solutions. In this role, you…
Added 2 hours ago
T
Senior IT Developer
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and…
Added 2 hours ago
Maintenance Manager
Optima Living
Edmonton, AB
Reporting to the General Manager, the Maintenance Manager oversees the safe and efficient operation of all building systems, equipment, and infrastructure within the community. This role…
Added 2 hours ago
B
Manager, Business Continuity
BMO
Toronto, ON · YNG
- Full-time
Provides guidance & support to senior leaders on the development of Business Continuity recovery plans. Ensures plan maintenance and governance activities are completed in alignment with…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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