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Added 8 mins ago
AX
Underwriting Manager, Middle Market Package
AXA XL
Toronto, ON
- Full-time
Provide technical oversight of new and renewal business and act as a senior escalation point for complex, unprecedented or high-impact accounts, referrals, coverage questions and portfolio…
Added 8 mins ago
C
Supervisor Track Maintenance-CA
CN
Brampton, ON
- Full-time
Ensure clear communication of track conditions and daily production information to senior management to make adjustments
Added 8 mins ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
This is not a hands-on engineering position, pure architecture role, or pure sales role. It requires enough technical depth to challenge and guide architects and engineers, while also…
Added 8 mins ago
MC
Network Engineer (35135)
Myticas Consulting
Ottawa, ON
- Full-time
Comfortable leading meetings and communicating technical issues, risks, and trends to senior management and other stakeholders at the appropriate level of detail.
Added 8 mins ago
EK
Manager, New Store Design
Earls Kitchen + Bar
Vancouver, BC
- $95,000 CAD / year
- Full-time
…8+ years of experience, including a minimum of 2 years in a Senior role, to join our Store Development team in Vancouver, BC. This is a hands-on leadership role focused on empowering team…
Added 8 mins ago
TT
Senior Contaminated Sites Specialist
Tetra Tech
Calgary, AB
- $140,000 to $170,000 CAD / year
- Full-time
Tetra Tech is adding a Senior Contaminated Sites Specialist to our Environment and Water Practice team based in Edmonton, Calgary, or Lethbridge, AB.
Added 8 mins ago
L
Senior Product Education Copywriter
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 8 mins ago
BP
Senior Java Developer
BNP Paribas
Montreal, QC
- Full-time
Prime Services Technology is seeking a Senior Java Engineer in Montreal to design and deliver reliable, scalable distributed systems. This is a hands-on senior individual contributor role…
Added 8 mins ago
UO
Research Technician - Surgical Support and Overnight Care
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Blusson Spinal Cord Centre (VGHBSC)
- $5,538.94 to $6,497.44 CAD / month
- Full-time
The Research Assistant/Technician 4 will perform a senior and highly specialized role within a research program using large animal (Swine) models for spinal cord injury (SCI) research. The…
Added 8 mins ago
UO
Research Technician - Animal Behaviour Training & Care
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Blusson Spinal Cord Centre (VGHBSC)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
Updates SOPs relating to established animal and technical procedures for review and approval by senior research staff.
Added 8 mins ago
FA
Senior Accountant
FANUC America Corporation
Mississauga, ON
- $68,000 to $95,000 CAD / year
Provide reporting, tracking, and financial analysis support to execution groups and management.
Added 23 mins ago
CC
Bilingual Senior Service Manager - Hybrid
Canon Canada
Montreal, QC
- $117,100 to $131,800 CAD / year
- Full-time
As the Senior Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L,…
Added 23 mins ago
ST
Senior Humanitarian Advisor
Save the Children Canada
Toronto, ON
- $75,543.87 to $90,652.65 CAD / year
- Full-time
Reporting to the Senior Advisor, Partnerships and Technical Quality, the Senior Humanitarian Advisor is responsible for providing high-quality technical support to humanitarian projects and…
Added 38 mins ago
Senior Project Coordinator
Scotiabank
Toronto, ON
…projects within the Enterprise Delivery Office (EDO) Wealth Management portfolio. This role is primarily focused on strong project coordination, financial management, reporting, and…
Added 38 mins ago
Scotia Jarislowsky Fraser Portfolio Manager - Vancouver
Scotiabank
Vancouver, BC
Responding to client and Senior Management inquiries, resolving problem situations autonomously when they arise
Added 38 mins ago
Senior Geotechnical Applications Engineer
Mattr
AB · Edmonton, AB
As a Senior Geotechnical Applications Engineer with Xerxes, you will be a key technical resource supporting the application, installation, and field performance of underground storage tank…
Added 38 mins ago
BC
Intermediate Electrical Engineer
BBA Consultants
Thunder Bay, ON
- Full-time
Support senior engineers and project managers with engineering deliverables, schedules, budgets and technical coordination
Added 38 mins ago
D
Technical Delivery Manager
Deloitte
Toronto, ON
- Full-time
3–6 years of experience in product management, technical program management, platform delivery or analytics, with a proven ability to balance competing priorities, make informed trade‑offs,…
Added 38 mins ago
FC
Principal Designer - Senior Bulk Material Handling
Fluor Corporation
Vancouver, BC
- Full-time
Operating under detailed instructions and review the purpose of this position is to provide the essential technical knowledge and perform the work listed. This role has the responsibility…
Added 38 mins ago
C
Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
…enhance PAM, IAM, IGA, and PKI programs, while maintaining technical documentation, runbooks, training materials, change management activities, disaster recovery processes, and awareness of…
Added 38 mins ago
BC
Intermediate Electrical Engineer
BBA Consultants
Sudbury, ON
- Full-time
Support senior engineers and project managers with engineering deliverables, schedules, budgets and technical coordination
Added 38 mins ago
TU
Research Technician - Animal Behaviour Training & Care
The University of British Columbia
Vancouver, BC
- $4,845.17 to $5,713.66 CAD / month
- Full-time
Updates SOPs relating to established animal and technical procedures for review and approval by senior research staff.
Added 38 mins ago
TU
Research Technician - Surgical Support and Overnight Care
The University of British Columbia
Vancouver, BC
- $5,538.94 to $6,497.44 CAD / month
- Full-time
The Research Assistant/Technician 4 will perform a senior and highly specialized role within a research program using large animal (Swine) models for spinal cord injury (SCI) research. The…
Added 38 mins ago
D
Senior Consultant or Manager, Zero Trust Architecture
Deloitte
Toronto, ON
- Full-time
As a Senior Consultant or Manager in our Zero Trust practice, you will be a trusted advisor to Deloitte clients as they modernize how they secure access for their users, devices,…
Added 38 mins ago
FC
Principal Designer- Material Handling
Fluor Corporation
Calgary, AB
- Full-time
Operating under detailed instructions and technical guidance from senior engineers, the purpose of this position is to provide the essential technical knowledge and perform the work listed.…

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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